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llms.txt
# Yuma AI
> AI for CX Infrastructure — the AI operating layer where ecommerce customer experience runs.
> Yuma is helpdesk-agnostic: it plugs into the helpdesk merchants already use and runs support, sales, social, and chat automation across 25+ channels and 180+ languages from a single knowledge base, Safety Guard, and brand-voice engine.
> Installs inside Gorgias, Zendesk, Kustomer, Salesforce Service Cloud, Re:amaze, Gladly, Front, Sprinklr, or Zoho Desk. No migration required.
- [Home](https://yuma.ai/index.html.md): Ecommerce AI agents for support, sales, social, and chat automation, including customer proof, deployment model, integrations, and homepage FAQs
- [Pricing & Demo](https://yuma.ai/pricing.md): Performance-based Yuma pricing, free trial and onboarding model, plus the public API path for AI agents requesting access
- [AI Support Agent](https://yuma.ai/ai-support-agent.md): Start a free 30-day trial or book a demo — automate up to 93% of ecommerce support tickets with autonomous AI agents purpose-built for Shopify, Gorgias, and Zendesk
- [Free CX Audit](https://yuma.ai/free-cx-audit.md): Free AI-powered audit of your e-commerce customer support operation. Yuma's CX strategists walk you through the findings with prioritized recommendations
- [Referral Program](https://yuma.ai/referral-program.md): Refer an e-commerce brand to Yuma AI and earn a $150 gift card per qualified demo plus 5% of their first-year contract, up to $10,000 — open to customers and non-customers alike
- [About Yuma](https://yuma.ai/about-us.md): Company key facts (founded 2022, Boston HQ, founder Guillaume Luccisano, 100+ brands, pricing and contract terms), what Yuma does, how it differs from Gorgias AI, Zendesk AI, Siena and others, how onboarding works, and FAQs
- [Work at Yuma](https://yuma.ai/work-at-yuma.md): Career opportunities, team context, and remote-first company culture
- [FAQ](https://yuma.ai/faq.md): Frequently asked questions about Yuma AI
## Products
- [Support AI](https://yuma.ai/support-ai.md): AI customer service agents for ecommerce teams — resolves WISMO, returns, exchanges, refunds, and order changes end to end while escalating only the conversations that need a human
- [Sales AI](https://yuma.ai/sales-ai.md): AI shopping agent for Shopify that answers product questions, recommends items, and recovers abandoned carts on the storefront — up to 18% revenue-per-visitor lift, verified by A/B test
- [Social AI](https://yuma.ai/social-ai.md): Respond to customers across Instagram, Facebook, TikTok, and more — automatically and at scale, 24/7
- [Chat AI](https://yuma.ai/chat-ai.md): Deploy AI-powered live chat that resolves product, shipping, and policy questions instantly on any storefront page
- [Voice AI](https://yuma.ai/voice-ai-agent.md): AI voice agent that answers the support phone line 24/7, takes real backend actions mid-call (refunds, order changes, address updates), and hands off to a human when configured to — same agent, knowledge base, and guardrails as email and chat
- [Voice AI Demo](https://yuma.ai/voice-demo.md): Talk to a live Yuma voice agent from the browser with no phone number or signup — it runs a fictional coffee subscription store, checks orders, changes subscriptions, verifies caller identity, and refuses out-of-scope requests, in English, French, and Spanish
## Integrations
- [Shopify](https://yuma.ai/integrations/ai-for-shopify.md): Connect Shopify to Yuma AI so routine ecommerce support runs itself. Yuma reads live order, product, inventory, and customer data, then refunds, cancels, reships, and tags orders autonomously inside Gorgias, Zendesk, or your existing helpdesk.
- [Gorgias](https://yuma.ai/integrations/ai-gorgias.md): Connect Gorgias to Yuma AI and bring refunds, reships, and ticket actions inside the helpdesk your team already uses. More conversations reach a complete resolution while your team focuses on the cases that need human judgment.
- [Zendesk](https://yuma.ai/integrations/ai-zendesk.md): Automate Zendesk support end to end with Yuma AI. Yuma resolves order, subscription, return, and account tickets end to end across Shopify and Recharge, with admin controls, SOC 2 Type II security, and a dashboard that shows exactly what is automated.
- [Kustomer](https://yuma.ai/integrations/install-yuma-on-kustomer.md): Connect Kustomer to Yuma AI and bring customer, order, and conversation context for autonomous support inside Kustomer. More conversations reach a complete resolution while your team focuses on the cases that need human judgment.
- [Salesforce Service Cloud](https://yuma.ai/integrations/salesforce-service-cloud.md): Connect Salesforce Service Cloud to Yuma AI and bring case updates and on-brand replies inside Salesforce Service Cloud. More conversations reach a complete resolution while your team focuses on the cases that need human judgment.
- [HubSpot Help Desk](https://yuma.ai/integrations/hubspot-help-desk.md): Connect HubSpot Help Desk to Yuma AI and resolve email conversations inside the inbox your team already runs. Yuma replies as your team, keeps ticket stages and properties current, and escalates through HubSpot Workflows with full context.
- [Re:amaze](https://yuma.ai/integrations/reamaze.md): Connect Re:amaze to Yuma AI and bring autonomous support across shared-inbox channels with order context and on-brand replies. More conversations reach a complete resolution while your team focuses on the cases that need human judgment.
- [Gladly](https://yuma.ai/integrations/gladly.md): Connect Gladly to Yuma AI and bring autonomous workflows across customer channels with human handoff when it matters. More conversations reach a complete resolution while your team focuses on the cases that need human judgment.
- [Sprinklr](https://yuma.ai/integrations/sprinklr.md): Connect Sprinklr to Yuma AI and bring autonomous workflows across service channels with full-context human handoff. More conversations reach a complete resolution while your team focuses on the cases that need human judgment.
- [Zoho Desk](https://yuma.ai/integrations/zoho-desk.md): Connect Zoho Desk to Yuma AI and bring on-brand replies, ticket updates, and tagging inside Zoho Desk. More conversations reach a complete resolution while your team focuses on the cases that need human judgment.
- [ParcelLab](https://yuma.ai/integrations/parcellab.md): Connect ParcelLab to Yuma AI and turn delivery questions into fast, reassuring answers. Yuma brings live tracking and shipment status for branded post-purchase support, keeping customers informed without status chasing.
- [Fulfill Engine](https://yuma.ai/integrations/fulfill-engine.md): Connect Fulfill Engine to Yuma AI and turn delivery questions into fast, reassuring answers. Yuma brings order status, cancellations, and address changes for print-on-demand and 3PL support, keeping customers informed without status chasing.
- [Recharge](https://yuma.ai/integrations/recharge.md): Connect Recharge to Yuma AI and make subscription support feel effortless. Yuma handles skip, swap, cancel, and update subscriptions without leaving the support conversation, keeping customers moving and your team focused on retention.
- [Loop Returns](https://yuma.ai/integrations/loop-returns.md): Connect Loop Returns to Yuma AI and turn return requests into fast, complete resolutions. Yuma brings returns, exchanges, refunds, and store credit into the support conversation, keeping customers moving and your team focused on exceptions.
- [yayloh](https://yuma.ai/integrations/yayloh.md): Connect yayloh to Yuma AI and answer "where is my refund?" with the shopper’s real return status. Yuma finds the return by order number or email and explains item-level processing, refund method and next steps in one reply.
- [Klaviyo](https://yuma.ai/integrations/klaviyo.md): Connect Klaviyo to Yuma AI and bring campaign, subscriber, and flow context for support that keeps marketing in sync. Turn that context into faster, more relevant support while every customer reply stays on brand.
- [Yotpo](https://yuma.ai/integrations/yotpo.md): Connect Yotpo to Yuma AI and bring points, tiers, coupons, and referrals into the support conversation. Turn that context into faster, more relevant support while every customer reply stays on brand.
- [ShipStation](https://yuma.ai/integrations/shipstation.md): Connect ShipStation to Yuma AI and bring shipping status, eligible order holds, and release actions into customer support. Give shoppers clearer answers while fulfillment teams keep control of exceptions.
- [ShipBob](https://yuma.ai/integrations/shipbob.md): Connect ShipBob to Yuma AI and bring current fulfillment status and eligible cancellations into support conversations. Give customers clearer post-purchase answers while your team handles exceptions.
- [ShipMonk](https://yuma.ai/integrations/shipmonk.md): Connect ShipMonk to Yuma AI and turn delivery questions into fast, reassuring answers. Yuma brings order status, cancellations, and updates from your 3PL fulfillment system, keeping customers informed without status chasing.
- [Shippingbo](https://yuma.ai/integrations/shippingbo.md): Connect Shippingbo to Yuma AI and turn delivery questions into fast, reassuring answers. Yuma brings orders, shipments, reshipments, and returns across your ecommerce logistics stack, keeping customers informed without status chasing.
- [AfterShip](https://yuma.ai/integrations/aftership.md): Connect AfterShip to Yuma AI and turn delivery questions into fast, reassuring answers. Yuma brings live tracking and return status for faster post-purchase support, keeping customers informed without status chasing.
- [ParcelWILL](https://yuma.ai/integrations/parcelwill.md): Connect ParcelWILL to Yuma AI and turn delivery questions into fast, reassuring answers. Yuma brings live tracking across 1,500+ carriers for faster post-purchase answers, keeping customers informed without status chasing.
- [DHL](https://yuma.ai/integrations/dhl.md): Connect DHL to Yuma AI and turn delivery questions into fast, reassuring answers. Yuma brings live DHL tracking across global shipments for faster delivery answers, keeping customers informed without status chasing.
- [Shipup](https://yuma.ai/integrations/shipup.md): Connect Shipup to Yuma AI and turn delivery questions into fast, reassuring answers. Yuma brings live delivery updates and tracking answers across 110+ carriers, keeping customers informed without status chasing.
- [Bigblue](https://yuma.ai/integrations/bigblue.md): Connect Bigblue to Yuma AI and turn delivery questions into fast, reassuring answers. Yuma brings live orders, tracking, and delivery updates for faster fulfillment support, keeping customers informed without status chasing.
- [Seal Subscriptions](https://yuma.ai/integrations/seal-subscriptions.md): Connect Seal Subscriptions to Yuma AI and make subscription support feel effortless. Yuma handles pause, swap, discount, and update subscriptions without opening the Seal dashboard, keeping customers moving and your team focused on retention.
- [Skio](https://yuma.ai/integrations/skio.md): Connect Skio to Yuma AI and make subscription support feel effortless. Yuma handles subscription changes and retention offers without opening the Skio dashboard, keeping customers moving and your team focused on retention.
- [WooCommerce](https://yuma.ai/integrations/woocommerce.md): Bring Yuma AI into the customer experience around your WooCommerce store. Apply approved store policies and brand knowledge consistently while your helpdesk team focuses on nuanced cases.
- [Brightpearl](https://yuma.ai/integrations/brightpearl.md): Connect Brightpearl to Yuma AI and turn live commerce data into fast customer resolutions. Yuma brings live order and shipment status from your retail operations system, while your team focuses on higher-value conversations.
- [Mondial Relay](https://yuma.ai/integrations/mondialrelay.md): Connect Mondial Relay to Yuma AI and turn delivery questions into fast, reassuring answers. Yuma brings live shipment status from Mondial Relay for faster parcel tracking answers, keeping customers informed without status chasing.
- [Colis Privé](https://yuma.ai/integrations/colisprive.md): Connect Colis Privé to Yuma AI and turn delivery questions into fast, reassuring answers. Yuma brings live last-mile shipment status for faster delivery answers, keeping customers informed without status chasing.
- [Loop Subscriptions](https://yuma.ai/integrations/loop-subscriptions.md): Connect Loop Subscriptions to Yuma AI and make subscription support feel effortless. Yuma handles search, cancel, pause, and update subscriptions without leaving the support conversation, keeping customers moving and your team focused on retention.
- [Stripe](https://yuma.ai/integrations/stripe.md): Connect Stripe to Yuma AI and make subscription support feel effortless. Yuma handles subscription updates, cancellations, and refunds from the support conversation, keeping customers moving and your team focused on retention.
- [Stay AI](https://yuma.ai/integrations/stay-ai.md): Connect Stay AI to Yuma AI and make subscription support feel effortless. Yuma handles cancel, skip, and reschedule subscriptions without opening the Stay AI dashboard, keeping customers moving and your team focused on retention.
- [Checkout Champ](https://yuma.ai/integrations/checkout-champ.md): Connect Checkout Champ to Yuma AI and make subscription support feel effortless. Yuma handles subscription changes from the support ticket including cancellations, refunds, and discounts, keeping customers moving and your team focused on retention.
- [Redo Returns](https://yuma.ai/integrations/redo-returns.md): Connect Redo Returns to Yuma AI and turn return requests into fast, complete resolutions. Yuma brings return and exchange context in every ticket without switching tools, keeping customers moving and your team focused on exceptions.
- [ReturnGO](https://yuma.ai/integrations/returngo.md): Connect ReturnGO to Yuma AI and turn return requests into fast, complete resolutions. Yuma brings return and exchange status in every ticket without opening another dashboard, keeping customers moving and your team focused on exceptions.
- [Happy Returns](https://yuma.ai/integrations/happy-returns.md): Connect Happy Returns to Yuma AI and turn return requests into fast, complete resolutions. Yuma brings return data and Return Bar status inside every support conversation, keeping customers moving and your team focused on exceptions.
- [Baback](https://yuma.ai/integrations/baback.md): Connect Baback to Yuma AI and turn return requests into fast, complete resolutions. Yuma brings returns and exchanges from the support ticket without opening another dashboard, keeping customers moving and your team focused on exceptions.
- [iF Returns](https://yuma.ai/integrations/if-returns.md): Connect iF Returns to Yuma AI and turn return requests into fast, complete resolutions. Yuma brings returns and exchanges from the support ticket without opening another dashboard, keeping customers moving and your team focused on exceptions.
- [Smile.io](https://yuma.ai/integrations/smile-io.md): Connect Smile.io to Yuma AI and bring loyalty points, redemptions, and balance updates directly from the support ticket. Turn that context into faster, more relevant support while every customer reply stays on brand.
- [Rivo](https://yuma.ai/integrations/rivo.md): Connect Rivo to Yuma AI and bring loyalty points, balance adjustments, and answers directly from the support ticket. Turn that context into faster, more relevant support while every customer reply stays on brand.
- [Avis Verifies](https://yuma.ai/integrations/avis-verifies.md): Connect Avis Verifies to Yuma AI and bring review context in every support conversation without switching tools. Turn that context into faster, more relevant support while every customer reply stays on brand.
- [Okendo Reviews](https://yuma.ai/integrations/okendo-reviews.md): Connect Okendo Reviews to Yuma AI and bring review data and automated review replies with richer product context on every ticket. Turn that context into faster, more relevant support while every customer reply stays on brand.
- [Bazaarvoice](https://yuma.ai/integrations/bazaarvoice.md): Connect Bazaarvoice to Yuma AI and bring ratings, reviews, and UGC as support context for replies grounded in real customer feedback. Turn that context into faster, more relevant support while every customer reply stays on brand.
- [Trustpilot](https://yuma.ai/integrations/trustpilot.md): Connect Trustpilot to Yuma AI and bring Trustpilot reviews as actionable support tickets with Yuma replies and tagging. Turn that context into faster, more relevant support while every customer reply stays on brand.
- [Attentive](https://yuma.ai/integrations/attentive.md): Connect Attentive to Yuma AI and bring SMS and email campaign context for more accurate customer replies. Turn that context into faster, more relevant support while every customer reply stays on brand.
- [Postscript](https://yuma.ai/integrations/postscript.md): Connect Postscript to Yuma AI and bring SMS subscriber and campaign context for support informed by text marketing. Turn that context into faster, more relevant support while every customer reply stays on brand.
- [Guru](https://yuma.ai/integrations/guru.md): Connect Guru to Yuma AI and bring trusted knowledge in every Yuma reply grounded in approved company content. Every response stays accurate, governed, and aligned with the knowledge your team trusts.
- [Facebook](https://yuma.ai/integrations/facebook.md): Connect Facebook to Yuma AI and bring 24/7 comment monitoring and replies across Facebook Pages and ads. Turn that context into faster, more relevant support while every customer reply stays on brand.
- [Instagram](https://yuma.ai/integrations/instagram.md): Connect Instagram to Yuma AI and bring real-time comment monitoring and replies across Reels, posts, and Stories. Turn that context into faster, more relevant support while every customer reply stays on brand.
- [OneStock](https://yuma.ai/integrations/onestock.md): Connect OneStock to Yuma AI and turn delivery questions into fast, reassuring answers. Yuma brings availability across stores and warehouses from the support ticket, keeping customers informed without status chasing.
- [Colissimo](https://yuma.ai/integrations/colissimo.md): Automate Colissimo return labels, resend documents instantly, and bring proof of delivery into customer conversations
- [MasonHub](https://yuma.ai/integrations/masonhub.md): Bring return context into support, create returns, and deliver a faster US returns experience with prepaid DHL labels
- [USPS](https://yuma.ai/integrations/usps.md): Answer USPS delivery questions using the order and shipment context already available through your connected commerce and fulfillment tools. Give customers clear, brand-aligned WISMO updates.
- [ClickUp](https://yuma.ai/integrations/clickup.md): Connect customer requests to ClickUp task status, ownership, due dates, details, and team updates
- [WSHOP](https://yuma.ai/integrations/wshop.md): Automate order support, returns, refunds, promotions, and product answers across the unified-commerce journey
- [Phoenix](https://yuma.ai/integrations/phoenix.md): Resolve subscription changes, billing requests, product updates, and refunds directly from customer conversations
- [Twilio](https://yuma.ai/integrations/twilio.md): Route your Twilio number to Yuma Voice, so the same AI agent that handles email and chat answers your phone
- [Front](https://yuma.ai/integrations/front.md): Connect Front to Yuma AI and bring email, social, and order context in one workflow without switching tabs. More conversations reach a complete resolution while your team focuses on the cases that need human judgment.
- [Subscribfy](https://yuma.ai/integrations/subscribfy.md): Connect Subscribfy to Yuma AI and make
