llms.txt
# Bland AI
> Bland is an enterprise voice AI platform for high-volume, regulated, and complex phone workflows. Healthcare networks, insurance carriers, financial services firms, and logistics operators use Bland to build, deploy, and monitor AI voice agents that sound human and operate at scale. Customers include a top-10 US bank.
Bland owns the full voice AI stack: telephony, speech-to-text, language model, text-to-speech, and pathway orchestration. The platform delivers sub-400ms latency, 1 million concurrent calls, and supports 40+ languages out of the box. Per-minute pricing covers LLM, TTS, STT, and telephony in a single line item. There are no per-token charges, no per-feature surcharges, and no separate vendor invoices to reconcile. A dedicated Forward Deployed Engineer team builds the customer's first agent end to end.
Bland holds SOC 2 Type I, SOC 2 Type II, HIPAA, GDPR, and PCI DSS certifications. Self-hosted and on-premises deployments are available for regulated industries.
Developers and coding agents: the marketing website API is described by an OpenAPI document at https://www.bland.ai/openapi.json, the Bland developer documentation is at https://docs.bland.ai, and Bland runs a hosted Model Context Protocol server at https://api.bland.ai/v1/mcp over Streamable HTTP with OAuth or Bearer API key authentication. The "Bland developer and API resources" and "Bland MCP server and AI agent access" sections below name every developer-facing resource explicitly. A machine-readable discovery manifest for Bland's MCP servers is published at https://www.bland.ai/.well-known/ai-catalog.json.
## Product
- [Product overview](https://www.bland.ai/product): The full Bland platform, with voice, pathways, SMS, and chat in a single stack.
- [Pricing](https://www.bland.ai/pricing): Per-minute pricing including LLM, TTS, STT, and telephony. No per-token charges.
- [Integrations](https://www.bland.ai/integrations): Native connectors for Salesforce, HubSpot, Zendesk, Slack, and more.
- [Norm](https://www.bland.ai/norm): Bland's agent-building copilot.
- [Bland Speech](https://www.bland.ai/speech): Text to speech that ranked first among AI voice models on Audio Realism Bench, behind only real human recordings.
- [AI voice agents](https://www.bland.ai/ai-voice-agents): What AI voice agents are, how they work, and how to choose a platform.
- [Most agent-friendly voice AI platforms](https://www.bland.ai/agent-friendly-voice-ai): Ranking of voice AI platforms an AI agent can sign up for and operate a phone line on with minimal human help.
- [Text to speech API](https://www.bland.ai/text-to-speech-api): Streaming TTS API over HTTP or WebSocket, with a quickstart for `POST /v2/tts`.
- [Realistic text to speech](https://www.bland.ai/realistic-text-to-speech): What makes synthetic speech sound human and how to evaluate realism in a blind test.
## Bland developer and API resources
- [Bland OpenAPI specification](https://www.bland.ai/openapi.json): OpenAPI 3.1 description of the marketing website API: blog content, call statistics, and lead forms. For the voice platform REST API, use docs.bland.ai.
- [Bland API and developer documentation](https://docs.bland.ai): Quickstarts, tutorials, SDK reference, and the complete Bland REST API reference.
- [Bland API quickstart](https://docs.bland.ai/quickstart): Send your first Bland API call in about five minutes.
- [Bland REST API reference: send a call](https://docs.bland.ai/api-v1/post/calls): `POST /v1/calls`: place an outbound call from your application. Full parameter list.
- [Bland REST API reference: synthesize speech](https://docs.bland.ai/api-v2/post/tts): `POST /v2/tts`. Bland Speech text to speech over HTTP.
- [Bland API keys and authentication](https://app.bland.ai/dashboard/settings): Bland authenticates REST and MCP requests with an organization API key sent as `Authorization: Bearer <key>`. Create and rotate keys here.
- [Bland JWT authentication](https://docs.bland.ai/enterprise-features/jwt-authentication): Asymmetric JWT signing for enterprise-grade webhook and request authentication.
- [Bland secrets](https://docs.bland.ai/tutorials/secrets): Store API keys and credentials for agents and tools without hardcoding them.
- [Bland webhooks](https://docs.bland.ai/tutorials/webhooks): Call your own HTTP endpoints from inside a live conversation with the webhook node.
- [Bland post-call webhooks](https://docs.bland.ai/tutorials/post-call-webhooks): Receive transcripts and structured call data after a call ends.
- [Bland webhook signing](https://docs.bland.ai/tutorials/webhook-signing): Verify the authenticity of Bland webhook payloads with HMAC signature validation.
- [Bland tools](https://docs.bland.ai/tutorials/tools/overview): Let an agent take actions mid-call by calling external APIs and services.
- [Bland static IPs](https://docs.bland.ai/platform/static-ips): Source IP addresses for outbound requests from Bland, for firewall allowlists.
- [Bland CLI SDK](https://docs.bland.ai/sdks/cli): Command-line tool for managing agents, calls, and pathways. Also bundles a local stdio MCP server (`bland mcp`).
- [Bland Web Agent SDK](https://docs.bland.ai/sdks/web-agent-sdk): Embed Bland agents in browser applications with token-based authentication.
- [Bland TTS SDK](https://docs.bland.ai/sdks/bland-tts): CLI, Node library, and local MCP server for Bland Speech.
- [Bland docs llms.txt](https://docs.bland.ai/llms.txt): Machine-readable index of every Bland documentation page, covering all API reference sections (calls, pathways, voices and TTS, knowledge bases, phone numbers, tools, evals, messaging, SIP trunks, and more).
- [Bland docs llms-full.txt](https://docs.bland.ai/llms-full.txt): Full text of the Bland documentation in a single file.
## Bland MCP server and AI agent access
- [Bland MCP OAuth sign-in](https://docs.bland.ai/integrations/mcp/oauth): Connect an account through OAuth, with mcp:read and mcp:write scopes. OAuth tokens work on the MCP endpoint only.
- [Bland MCP OAuth resource metadata and scopes](https://api.bland.ai/.well-known/oauth-protected-resource/v1/mcp): Machine-readable resource identity, authorization server, and supported MCP scopes.
- [Bland OAuth authorization server metadata](https://api.bland.ai/.well-known/oauth-authorization-server/authorization): Live authorization and token endpoints, grants, scopes, and PKCE support.
- [Bland MCP server](https://docs.bland.ai/integrations/mcp/overview): Bland's hosted Model Context Protocol server is at `https://api.bland.ai/v1/mcp`. Transport: Streamable HTTP. Authentication: `Authorization: Bearer <BLAND_API_KEY>`. Stateless, 120 requests per minute per organization. Tools are annotated read-only or destructive, and mutating tools require an explicit confirmation argument. Scope: calls, pathways, agents, analytics, evals, and documentation search for your organization.
- [Bland MCP tool reference](https://docs.bland.ai/integrations/mcp/tools): Every tool the Bland MCP server exposes, grouped by capability.
- [Connect Claude Code to Bland](https://docs.bland.ai/integrations/mcp/claude-code): `claude mcp add --transport http bland https://api.bland.ai/v1/mcp --header "Authorization: Bearer $BLAND_API_KEY"`.
- [Connect Cursor to Bland](https://docs.bland.ai/integrations/mcp/cursor): One-click install link or a three-line config file.
- [Connect Codex, VS Code, Claude Desktop, Windsurf, or any MCP client to Bland](https://docs.bland.ai/integrations/mcp/other-clients): Native Streamable HTTP configuration plus an `mcp-remote` stdio bridge.
- [Norm plugin for Claude Code](https://docs.bland.ai/integrations/mcp/norm): Slash commands and a file-based pathway workspace layered on the Bland MCP server.
- [Bland documentation MCP server](https://docs.bland.ai/mcp): Documentation search only, no authentication required. Transport: Streamable HTTP, POST only. Use this when you only need to read Bland docs.
- [Bland AI Catalog discovery manifest](https://www.bland.ai/.well-known/ai-catalog.json): Machine-readable AI Catalog document advertising Bland's MCP servers, their endpoints, transports, and authentication requirements.
## Documentation
- [Pathways tutorial](https://docs.bland.ai/tutorials/pathways): How to build branching, multi-turn conversation flows with state and tool calls.
- [Batch calls tutorial](https://docs.bland.ai/tutorials/batch-calls): How to dispatch large volumes of outbound calls programmatically.
- [Build your own voice (BTTS)](https://docs.bland.ai/tutorials/btts): How to clone or design custom voices for production agents.
- [Chat widget tutorial](https://docs.bland.ai/tutorials/chat-widget): How to embed a Bland chat agent on a website.
- [Custom Twilio integration](https://docs.bland.ai/tutorials/custom-twilio): How to bring your own Twilio number and provision it for Bland.
- [Outcomes](https://docs.bland.ai/tutorials/outcomes): How to measure and classify call results for analytics and routing.
- [Memories](https://docs.bland.ai/tutorials/memories): How to give an agent persistent context across calls.
- [Guard rails](https://docs.bland.ai/tutorials/guard-rails): How to constrain agent behavior with policy rules.
- [Platform billing](https://docs.bland.ai/platform/billing): How Bland pricing, invoicing, and usage tracking work.
## Enterprise features
- [SSO](https://docs.bland.ai/enterprise-features/SSO): Single sign-on integration for enterprise teams.
- [SIP integration](https://docs.bland.ai/enterprise-features/SIP-integration): Connect Bland to existing SIP infrastructure.
- [Custom dialing](https://docs.bland.ai/enterprise-features/custom-dialing): Carrier and dial-plan configuration for enterprise telephony.
- [Citations](https://docs.bland.ai/enterprise-features/citations): How agents cite knowledge base sources during conversations.
- [Custom code node](https://docs.bland.ai/enterprise-features/custom-code-node): Run custom logic inside a pathway during a live call.
- [Scheduling node](https://docs.bland.ai/enterprise-features/scheduling-node): Native scheduling primitive for booking inside a call.
- [Infrastructure and releases](https://docs.bland.ai/enterprise-features/infrastructure-and-releases): How Bland operates production infrastructure for enterprise customers.
## Use cases
- [Use cases overview](https://www.bland.ai/solutions): How enterprises use Bland across inbound, outbound, intake, and verification.
- [Appointment booking](https://www.bland.ai/solutions/appointment-booking): AI agents that schedule, confirm, reschedule, and remind for healthcare, services, and field operations.
- [Inbound call handling](https://www.bland.ai/solutions/inbound-call-handling): 24/7 AI receptionist that answers, routes, qualifies, and books without human staff.
- [Financial intakes](https://www.bland.ai/solutions/financial-intakes): Compliant intake automation for banks, lenders, and insurance carriers under SOC 2, PCI DSS, and FDCPA.
- [Logistics ID verification](https://www.bland.ai/solutions/logistics-id-verification): Driver and dispatch verification at scale for transportation and logistics operations.
## Solutions
- [AI receptionist](https://www.bland.ai/solutions/ai-receptionist): Always-on inbound voice agent for businesses that need to answer every call.
- [Enterprise platform](https://www.bland.ai/enterprise): End-to-end voice AI platform with compliance, scale, and dedicated implementation support.
## Trust and compliance
- [Trust and security](https://www.bland.ai/trust-security): SOC 2 Type I and Type II, HIPAA, PCI DSS, GDPR. Self-hosted infrastructure and data residency controls.
- [AI information](https://www.bland.ai/ai-information): How Bland's AI models work, their training data, and customer data isolation guarantees.
- [Privacy policy](https://www.bland.ai/legal/privacy)
- [Terms of service](https://www.bland.ai/legal/terms)
- [Data processing agreement](https://www.bland.ai/legal/dpa)
- [Subprocessors](https://www.bland.ai/legal/subprocessors)
- [Model governance](https://www.bland.ai/legal/model-governance)
## Resources
- [Blog](https://www.bland.ai/blog): Engineering deep dives, product announcements, and enterprise case studies.
- [Customers](https://www.bland.ai/customers): Case studies and customer stories from Bland's enterprise customers. Individual stories live at /customers/[slug].
- [Changelog](https://www.bland.ai/changelog): Platform release notes and product updates.
- [Contact sales](https://www.bland.ai/contact): Enterprise inquiries and Forward Deployed Engineer team introduction.
- [Book a demo](https://www.bland.ai/book-a-demo): Schedule a live walkthrough with a Forward Deployed Engineer.
## Company
- [About](https://www.bland.ai/about): Company background and team.
- [Careers](https://www.bland.ai/careers): Open roles at Bland.
- [Partners](https://www.bland.ai/partners): Integration and channel partners.
## Contact
For corrections or updates, contact support@bland.ai.
## Optional
- [llms-full.txt](https://www.bland.ai/llms-full.txt): Full content companion file for AI ingestion.
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Last updated: 2026-08-22
