llms.txt
# Rallied
> Rallied is an AI agent that resolves requests in your PSA, built for MSPs (managed service providers). It connects to the PSA, RMM, identity and documentation stack and resolves L1/L2 tickets end to end (password resets, account unlocks, mailbox permissions, group changes, onboarding and offboarding) without a technician touching the ticket.
Key facts:
- Pricing: one plan, $150/month, billed monthly, with 2,000 credits included every month. Each ticket is charged once, for the most work the agent did on it: 1 credit (replies, notes and status updates on the ticket), 3 credits (looks up or changes things in your other systems) or 8 credits (works across 3+ systems using 6+ different actions, or runs a script). A typical month covers about 700 tickets. Tickets the agent couldn't finish or wasn't allowed to act on are never charged. Extra credits are $0.10 each. Machine-readable pricing: https://rallied.ai/pricing.md
- Deployment: connects to your PSA/RMM/M365 stack and starts resolving tickets the same week, with no implementation project or workflow building.
- Security: SOC 2 Type II certified. Report available under NDA from the Trust Center: https://trust.rallied.ai
- Company: support@rallied.ai, 1521 Blake St #47012, Denver, CO 80202, USA.
- Integrations: ConnectWise PSA, Autotask, HaloPSA, SuperOps (PSA); Datto RMM, NinjaOne (RMM); Microsoft Entra ID, Okta, JumpCloud, Google Workspace (identity); Microsoft 365; CIPP; IT Glue, Hudu (documentation); Atlassian.
- Positioning: execution, not suggestions. Most MSP AI tools route, summarize, or recommend; Rallied actually performs the fix and closes the ticket. It also answers inbound L1 calls (voice).
- Co-founded by Amaresh Ray.
## Product
- [Homepage](https://rallied.ai/): what Rallied does and how it works
- [Pricing](https://rallied.ai/pricing/): $150/month with 2,000 credits included, the 1/3/8 credit levels, top-ups and FAQ
- [AI ticket resolution](https://rallied.ai/features/ai-ticket-resolution/): resolve L1/L2 tickets end to end
- [Ticket triage](https://rallied.ai/features/ticket-triage/): gather context, categorize, and route tickets
- [AI voice agent](https://rallied.ai/features/voice-agent/): answer inbound L1 calls and hand off with context
- [RMM script execution](https://rallied.ai/features/rmm-script-execution/): diagnose endpoints and run RMM automation
- [Microsoft 365 automation](https://rallied.ai/features/microsoft-365-automation/): starters, leavers, licences, groups, and mailboxes across every customer tenant
- [Password reset automation](https://rallied.ai/features/password-reset-automation/): verify the employee with an MFA push, reset the password, revoke sessions, close the ticket
- [Integrations](https://rallied.ai/integrations/): every PSA, RMM, documentation, and Microsoft 365 tool the agent connects to
- [ConnectWise Manage](https://rallied.ai/integrations/connectwise-manage/): triage, diagnose, and resolve tickets in ConnectWise Manage
- [HaloPSA](https://rallied.ai/integrations/halopsa/): triage, diagnose, and resolve tickets in HaloPSA
- [Autotask](https://rallied.ai/integrations/autotask/): triage, diagnose, and resolve tickets in Autotask
- [SuperOps](https://rallied.ai/integrations/superops/): triage, diagnose, and resolve tickets in SuperOps
- [NinjaOne](https://rallied.ai/integrations/ninjaone/): inspect devices, run library scripts, and clear alerts
- [Datto RMM](https://rallied.ai/integrations/datto-rmm/): audit devices, triage alerts, and run quick jobs
- [ConnectWise Automate](https://rallied.ai/integrations/connectwise-automate/): list computers, run automation scripts, and clear alerts
- [ConnectWise RMM](https://rallied.ai/integrations/connectwise-rmm/): read live device state and patches, and run approved tasks
- [N-able N-central](https://rallied.ai/integrations/n-central/): inspect devices, run tasks, and generate patch reports
- [Microsoft 365](https://rallied.ai/integrations/microsoft-365/): user lifecycle, licenses, groups, mailboxes, and security response
- [CIPP](https://rallied.ai/integrations/cipp/): Exchange tools through CIPP, and missing consents granted automatically
- [IT Glue](https://rallied.ai/integrations/itglue/): ingest documents into diagnose and resolve, and write updates back with approval
- [Hudu](https://rallied.ai/integrations/hudu/): ingest that client's library into diagnose and resolve, and write new articles back with approval
- [Confluence](https://rallied.ai/integrations/confluence/): ingest runbooks into diagnose and resolve, and keep spaces current on a schedule
- [Pax8](https://rallied.ai/integrations/pax8/): look up subscriptions and pricing, and place orders once approved
- [TimeZest](https://rallied.ai/integrations/timezest/): drop a self-service scheduling link into a ticket
- [Traceless](https://rallied.ai/integrations/traceless/): verify employee identity by MFA push before a sensitive action
- [OneTime Secret](https://rallied.ai/integrations/onetime-secret/): share credentials as self-destructing links instead of ticket text
- [MCP servers](https://rallied.ai/integrations/mcp-servers/): connect your own tools over the Model Context Protocol
- [MSP ROI calculator](https://rallied.ai/tools/msp-roi-calculator/): estimate hours and cost saved
## Comparisons
- [Alternatives hub](https://rallied.ai/alternatives/): how Rallied compares to Rewst, Pia, NeoAgent, MSPbots, Thread, Junto, zofiQ, and Bumblebee, each page sourced and verified September 2026
- [Comparison pages](https://rallied.ai/compare/): six head-to-head pages (Rewst vs Pia, Rewst vs NeoAgent, Rewst vs MSPbots, Pia vs NeoAgent, MSPbots vs Pia, MSPbots vs NeoAgent) with Rallied as a third option
## Resources
- [Blog](https://rallied.ai/blog/): 214 guides, reviews and comparisons on MSP automation, PSA/RMM tooling and AI ticket resolution. Every post, with a one-line summary: https://rallied.ai/llms-full.txt
- [Best MSP AI Tools for Ticket Automation in 2026: 10 Tools Compared](https://rallied.ai/blog/best-msp-ai-tools-for-ticket-automation/): Compare 10 MSP AI ticket automation tools by what they automate, where they run, human controls, integrations, setup, pricing, and strength of public evidence.
- [7 Best MSP Automation Tools in 2026: Tested for IT Teams](https://rallied.ai/blog/best-msp-automation-tools/): I evaluated seven MSP automation platforms — three purpose-built layers and four all-in-one tools. Here's what actually works.
- [Best MSP Software in 2026: 9 Tools Compared by Price, Fit, and What They Actually Do](https://rallied.ai/blog/best-msp-software/): The 9 MSP software tools worth shortlisting in 2026, across PSA, RMM, all-in-one platforms, and AI ticket resolution. Real pricing where it is published, who each one fits, and where each falls short.
- [MSP Benchmarks 2026: The Numbers Every MSP Owner Should Know](https://rallied.ai/blog/msp-benchmarks/): The real MSP benchmarks for 2026: technician productivity ratios, profitability targets, tool cost thresholds, and automation rates that separate top-quartile shops from the pack.
- [How MSPs automate user onboarding in 2026: what to execute, what to approve, and what to keep human](https://rallied.ai/blog/msp-user-onboarding-automation/): MSP user onboarding automation in 2026: what to hand to an AI technician, what needs an approval gate, and the steps that still belong with a human.
- [New user onboarding checklist](https://rallied.ai/resources/onboarding-checklist/): copy-ready MSP checklist for a new starter ticket, covering approval, Microsoft 365 account, licence, MFA, groups, mailbox, device, and PSA closeout
- [Employee offboarding SOP](https://rallied.ai/resources/offboarding-sop/): copy-ready MSP procedure for a leaver ticket, covering access revocation, mailbox conversion, OneDrive handover, licences, devices, and PSA closeout
- [Changelog](https://rallied.ai/changelog/): dated entries for every change that reached production, newest first, each with its own page
- [About](https://rallied.ai/about/): team and story
- [Contact](https://rallied.ai/contact/): sales and demo requests, or book a call at https://calendly.com/ralliedai/30min
