llms.txt
# Helply
> Helply is the complete AI-native support platform: everything you expect from Zendesk, rebuilt around AI agents that investigate, resolve, and act. Formerly Groove.
Unlimited users on every plan; plans from $49 a month (custom volume pricing available, 15% off annual) include a monthly block of credits for AI work, priced by complexity (1, 4, or 12 credits per action); 14-day free trial with 1,000 credits. Serves B2B software companies and B2C, ecommerce, and marketplace businesses.
This file lists the current pages on helply.com, each with a one-line summary. The [fact sheet for AI assistants](https://helply.com/llm-info) has the core facts on one page. Current prices are on [the pricing page](https://helply.com/pricing).
## Start here
- [Fact sheet for AI assistants](https://helply.com/llm-info): what Helply is, its agents, channels, integrations, pricing model and security, plus guidance on how to describe it
- [Home](https://helply.com/): the help desk and the AI agents in one platform, for human and AI customer service
- [Pricing](https://helply.com/pricing): unlimited users, monthly credit blocks for AI work, credit weights by complexity, and a monthly cost estimator
- [About](https://helply.com/about): the team behind Groove, building customer support software since 2011, and why it rebuilt support around AI agents
- [Customer stories](https://helply.com/customers): how ten teams replaced their help desks with Helply, with resolution rates up to 92%
- [All integrations](https://helply.com/integrations): every channel, CRM, issue tracker, knowledge source, call recorder and data tool Helply connects to
## Help desk
- [Ticketing and shared inbox](https://helply.com/platform/ticketing): one inbox for email, chat, Slack and WhatsApp, with routing, SLAs, and AI agents working the same queue
- [Messaging and live chat](https://helply.com/platform/messaging): web chat, WhatsApp, Slack, Teams and SMS in one inbox shared by your team and the AI agents
- [Knowledge base](https://helply.com/platform/knowledge-base): a self-serve help center and internal docs that flag outdated articles, draft the fix, and cite sources
- [Customer records](https://helply.com/platform/customers): the customer behind every conversation, with account details, full history and CRM data
- [Analytics](https://helply.com/platform/analytics): conversation volume, response and resolution times, escalations, and what the AI agents resolved
- [Workflows](https://helply.com/platform/workflows): rule-based routing, tagging and ticket updates, with AI agents taking over the investigation
## AI agents
- [Support Agent](https://helply.com/agents/support): talks to customers on email, chat, Slack and other channels and resolves issues end to end, handing off to a person when it can't
- [Assist Agent](https://helply.com/agents/assist): works inside the conversation beside a human rep, investigating, drafting replies, and taking actions the rep approves
- [Background Agents](https://helply.com/agents/background): five agents that watch every conversation and act on churn risk, revenue signals, feature requests, knowledge gaps and trends
- [Churn Agent](https://helply.com/agents/customer): tracks customer health across support conversations, flags churn risk early, and alerts the account owner
- [Revenue Agent](https://helply.com/agents/revenue): spots upgrade and expansion intent in support conversations and routes each one to sales or success
- [Feature Request Agent](https://helply.com/agents/feature-request): finds feature requests in conversations, merges duplicates, and sends them to your product tools
- [Knowledge Agent](https://helply.com/agents/knowledge): finds questions the knowledge base can't answer, suggests articles from real resolutions, and flags outdated content
- [Insights Agent](https://helply.com/agents/insights): analyzes feedback across every conversation and surfaces new issues, rising themes and emerging problems
- [Build your own agent](https://helply.com/agents/build): describe what a custom agent watches for, give it your knowledge and tools, and it acts on its own
## How the agents work
- [Skills](https://helply.com/platform/skills): teach agents how to handle specific types of customer work
- [Guidelines](https://helply.com/platform/guidelines): instructions for how agents communicate, make decisions, handle exceptions and represent the business
- [Training](https://helply.com/platform/training): improve agents with real customer conversations, feedback and your team's corrections
- [Escalation rules](https://helply.com/platform/escalation): decide when an agent keeps working, asks for help, or hands the ticket to the right person with the investigation done
- [Memory](https://helply.com/platform/memory): gives every agent the customer's history and account context, so no conversation starts from zero
- [Tools](https://helply.com/platform/tools): connect agents to Stripe, Salesforce, product data and internal APIs so they can check what's happening and take action
- [Agent workflows](https://helply.com/platform/agent-workflows): chain triggers, agents, tools and human steps into one process, such as a billing dispute or a follow-up
## By team
- [B2B support](https://helply.com/use-cases/b2b-support): every conversation, account and tool in one place for B2B companies, with agents that investigate and take action
- [B2C support](https://helply.com/use-cases/b2c-support): handle more customers without adding agents, with AI resolving repetitive questions on every channel
- [Enterprise](https://helply.com/enterprise): roles, approvals and audit logs on every AI action, with multiple teams and brands on one platform
## Comparisons
- [Helply vs. Zendesk](https://helply.com/compare/zendesk): unlimited users and AI billed in credits, against Zendesk's per-agent plans with Copilot and AI agents billed on top
- [Helply vs. Intercom](https://helply.com/compare/intercom): unlimited users and AI billed in credits, against Intercom's per-seat plans plus a charge for every Fin outcome
- [Helply vs. Freshdesk](https://helply.com/compare/freshdesk): AI built into the platform and billed in credits, against Freshdesk's per-agent plans and AI sold as an add-on
- [Helply vs. Front](https://helply.com/compare/front): a full help desk with AI agents, compared with Front's collaborative inbox and per-seat pricing
- [Helply vs. Help Scout](https://helply.com/compare/help-scout): simple support like Help Scout, with AI agents included and no per-user fees
- [Helply vs. Pylon](https://helply.com/compare/pylon): the same Slack-first support for B2B teams, with unlimited users instead of per-seat pricing
- [Helply vs. Plain](https://helply.com/compare/plain): the same modern foundation, compared on AI economics: credits with unlimited users against per-member seats
- [Helply vs. BoldDesk](https://helply.com/compare/bolddesk): both price AI in credits; Helply includes every user, while BoldDesk bundles a set number of human agents into each credit tier
## Switching to Helply
- [Migrate from Zendesk](https://helply.com/integrations/migrate-zendesk): bring customers, conversations and help content over from Zendesk
- [Migrate from Intercom](https://helply.com/integrations/migrate-intercom): bring your support history and knowledge over from Intercom
- [Migrate from Freshdesk](https://helply.com/integrations/migrate-freshdesk): bring your support history and knowledge over from Freshdesk
- [Migrate from Help Scout](https://helply.com/integrations/migrate-help-scout): bring conversations, customers and knowledge over from Help Scout
- [Migrate from Front](https://helply.com/integrations/migrate-front): keep your Front conversations and add help desk workflows and AI agents
- [Migrate from Groove](https://helply.com/integrations/migrate-groove): bring your Groove support history into Helply
## Integrations: channels
- [Slack](https://helply.com/integrations/slack): Slack Connect and customer channels become trackable support issues for your team and the AI agents
- [Microsoft Teams](https://helply.com/integrations/teams): customer conversations from Teams, managed alongside every other channel
- [Chat widget](https://helply.com/integrations/chat-widget): a chat inside your website or app for answers and reaching your team
- [Phone and SMS](https://helply.com/integrations/phone-sms): calls and texts connected to the customer's support history
- [WhatsApp](https://helply.com/integrations/whatsapp): WhatsApp conversations handled by humans and AI agents with every other interaction
- [Discord](https://helply.com/integrations/discord): separates real customer issues from community chatter and brings them into Helply
- [Telegram](https://helply.com/integrations/telegram): Telegram conversations managed alongside every other channel
- [Email](https://helply.com/integrations/email): support@, billing@ and other customer-facing addresses in one help desk
- [Gmail](https://helply.com/integrations/gmail): customer-facing Gmail inboxes with the workflows, context, reporting and AI of a help desk
- [Outlook Mail](https://helply.com/integrations/outlook-mail): customer-facing Microsoft 365 mailboxes managed alongside every other channel
## Integrations: AI assistants and MCP
- [Claude](https://helply.com/integrations/claude): work with Helply conversations, customers and account information from Claude
- [ChatGPT](https://helply.com/integrations/chatgpt): work with Helply support context conversationally from ChatGPT
- [Cursor](https://helply.com/integrations/cursor): connect customer-reported issues to the code environment your engineers use
- [Helply MCP server](https://helply.com/integrations/mcp): make Helply customer, account and conversation context available to MCP clients and agents
- [Outbound MCP](https://helply.com/integrations/outbound-mcp): let Helply agents use your own MCP servers while investigating and resolving issues
## Integrations: CRM
- [HubSpot](https://helply.com/integrations/hubspot): HubSpot context in every customer conversation
- [Salesforce](https://helply.com/integrations/salesforce): Salesforce account context for your team and the AI agents
- [Attio](https://helply.com/integrations/attio): support conversations connected to the customer records in Attio
- [Pipedrive](https://helply.com/integrations/pipedrive): support signals visible to the people managing the Pipedrive pipeline
## Integrations: issue tracking
- [Linear](https://helply.com/integrations/linear): link conversations to Linear so engineering sees who is affected and support knows when a fix ships
- [Jira](https://helply.com/integrations/jira): escalate issues to Jira with context, so customers are not lost once engineering takes over
- [GitHub Issues](https://helply.com/integrations/github): link conversations to GitHub Issues and track every customer waiting on a fix
- [Asana](https://helply.com/integrations/asana): turn customer requests into Asana tasks
- [Shortcut](https://helply.com/integrations/shortcut): connect customer requests to Shortcut stories from first report to release
- [ClickUp](https://helply.com/integrations/clickup): turn customer issues into ClickUp tasks
## Integrations: knowledge sources
- [Helply Knowledge Base](https://helply.com/integrations/knowledge-base): one source of truth for customers, your team and the AI agents, with gaps found from real conversations
- [Notion](https://helply.com/integrations/notion): approved Notion pages and processes become answers the agents can use
- [Confluence](https://helply.com/integrations/confluence): product docs and internal knowledge from Confluence, available to the agents
- [Google Drive](https://helply.com/integrations/google-drive): approved Drive documents become support knowledge
- [GitBook](https://helply.com/integrations/gitbook): developer docs in GitBook used to answer technical questions
## Integrations: calls and meetings
- [Gong](https://helply.com/integrations/gong): what customers said on Gong calls, available in support
- [Granola](https://helply.com/integrations/granola): meeting notes from Granola as context for the next support conversation
- [Fireflies.ai](https://helply.com/integrations/fireflies): Fireflies transcripts, so agents know what was discussed before answering
- [Fathom](https://helply.com/integrations/fathom): Fathom call context for humans and AI agents
- [Grain](https://helply.com/integrations/grain): Grain recordings and transcripts as support context
- [Circleback](https://helply.com/integrations/circleback): Circleback meeting transcripts connected to customer conversations
- [Attention](https://helply.com/integrations/attention): sales call context from Attention, so support knows what customers were told
- [Zoom](https://helply.com/integrations/zoom): customer Zoom meeting context in Helply
- [Google Meet](https://helply.com/integrations/google-meet): customer meetings in Google Meet added to the customer story
- [Google Calendar](https://helply.com/integrations/google-calendar): when your team last met a customer, and what's coming next
- [Outlook Calendar](https://helply.com/integrations/outlook-calendar): Microsoft 365 meeting context in support
- [Custom call recorder](https://helply.com/integrations/custom-call-recorder): recordings and transcripts from any recorder sent into Helply
## Integrations: incidents
- [PagerDuty](https://helply.com/integrations/pagerduty): live incident context, so agents know when an issue is part of something bigger
- [Opsgenie](https://helply.com/integrations/opsgenie): Opsgenie incidents connected to customer support
- [incident.io](https://helply.com/integrations/incident-io): incident response and customer support in one picture
- [Rootly](https://helply.com/integrations/rootly): active incident context before agents answer affected customers
## Integrations: billing and data
- [Stripe](https://helply.com/integrations/stripe): subscriptions, invoices and payments beside the conversation
- [Chargebee](https://helply.com/integrations/chargebee): subscription context before answering billing questions
- [Snowflake](https://helply.com/integrations/snowflake): product and account data from Snowflake without querying the warehouse
- [BigQuery](https://helply.com/integrations/bigquery): BigQuery customer data inside the support workflow
- [Redshift](https://helply.com/integrations/redshift): Redshift customer context in every support issue
- [Amazon S3](https://helply.com/integrations/s3): approved S3 data as customer context
- [Segment](https://helply.com/integrations/segment): product events from Segment, so Helply knows what customers did before asking for help
## Integrations: build your own
- [API and webhooks](https://helply.com/integrations/api-webhooks): bring your own data into Helply, trigger workflows, and send Helply events to other systems
- [Custom apps](https://helply.com/integrations/custom-apps): put internal tools, data and actions inside the support workflow
- [iFrame embeds](https://helply.com/integrations/iframe): embed dashboards and internal tools beside the conversation
- [Zapier](https://helply.com/integrations/zapier): move support signals and actions between Helply and thousands of apps
## Customer stories
- [Sender.net](https://helply.com/customers/sender): replaced Front; about 4,000 monthly conversations, 71% resolved end to end
- [Covidence](https://helply.com/customers/covidence): researcher support with 64% resolved end to end (72% at peak) and human escalation built in
- [Proposify](https://helply.com/customers/proposify): two products on one platform; 52% resolved end to end and about 220 fewer tickets a month reaching humans
- [Kameleo](https://helply.com/customers/kameleo): deep technical tickets; 79% of technical questions resolved end to end and responses about 3x faster
- [AirGigs](https://helply.com/customers/airgigs): always-on marketplace support; two-thirds of conversations resolved end to end, including account and order lookups
- [Gatekeeper Press](https://helply.com/customers/gatekeeper-press): support for 3,000+ authors with one small team; 92% of conversations resolved
- [LingQ](https://helply.com/customers/lingq): 50% yearly user growth with a flat team; 88% resolution rate and about half the support volume
- [MixWave](https://helply.com/customers/mixwave): replaced a per-seat help desk on a small team's budget; 58% of questions resolved end to end
- [MyBaggage](https://helply.com/customers/mybaggage): logistics support from live tracking data; 77% resolved end to end across web, email and WhatsApp
- [StaffTraveler](https://helply.com/customers/stafftraveler): 24/7 support for 1M+ users with a handful of people; tickets cut in half at an 88% resolution rate
## Guides
- [The 6 best AI tools for customer service and support teams](https://helply.com/blog/best-ai-tools-for-customer-support-teams): six tools compared, with monthly costs for five agents at 500, 1,000 and 3,000 conversations
- [15 best AI agents for small business customer support](https://helply.com/blog/15-best-ai-agents-for-small-business): pricing, channels, and how much each agent resolves on its own
- [10 best customer satisfaction survey tools](https://helply.com/blog/customer-satisfaction-survey-tools): pricing, response limits, help desk integration, pros and cons
- [How to deal with angry and upset customers](https://helply.com/blog/how-to-deal-with-angry-customers): 7 steps, calming phrases, scripts by situation, and a plan for abusive customers
- [How to troubleshoot technical issues](https://helply.com/blog/how-to-troubleshoot): a 5-step method (basic checks, expected vs. actual, evidence, reproduce, escalate) with a template
- [How to follow up with customers](https://helply.com/blog/follow-up-with-customers): timing for 10 scenarios, 9 email templates, and reply signals to watch
- [How to create an FAQ section](https://helply.com/blog/how-to-create-faq-section): 7 steps built from real customer questions, 30 question templates, and AI search tips
- [What is a service level agreement (SLA)?](https://helply.com/blog/what-is-a-service-level-agreement-sla): meaning, types, and customer service SLA examples
- [Customer apology letter templates](https://helply.com/blog/customer-apology-letter): 15 business templates by severity, plus real company examples
- [Business apology email examples](https://helply.com/blog/business-apology-email-examples): 12 templates for outages, billing errors and missed SLAs, plus a 48-hour follow-up
- [What is a customer service oriented business?](https://helply.com/blog/customer-service-oriented-business): the traits to hire for, real examples, and how to build it company-wide
- [23 customer service videos](https://helply.com/blog/customer-service-videos): training videos and talks for support teams, with runtimes and links
- [Total quality management approaches](https://helply.com/blog/total-quality-management-approaches): six TQM methods compared (Kaizen, Six Sigma, Lean, ISO 9001 and more) and how support teams apply them
## Company
- [Trust and security](https://helply.com/trust): SOC 2 Type II, GDPR, encryption in transit and at rest; customer data never trains AI models
- [Vulnerability disclosure](https://helply.com/vulnerability-disclosure): how to report security issues, with testing rules and safe-harbor terms
- [How Helply adopted agentic support](https://helply.com/resources/agentic-support-story): from manual support and Claude workflows to running Groove's own support on Helply agents
- [Book a demo](https://helply.com/demo): a 20-minute call to map out what going live looks like for your team
- [Weekly tour](https://helply.com/tour): a live 30-minute session every Thursday with the team that built Helply
- [Custom quote](https://helply.com/quote): a custom quote built with a product expert
- [Blog](https://helply.com/blog): guides on customer
