llms.txt
* [Conversational AI and APIs for SMS, Email, Voice](https://www.twilio.com/en-us.md): Build amazing customer experiences on the Twilio platform with APIs for SMS, RCS, voice, and email, plus conversational AI for smarter engagement, and identity verification for trust.
## Voice
* [Branded calling | Twilio](https://www.twilio.com/en-us/voice/branded-calling.md): Increase call answer rates with Twilio Branded Calling. Display a verified business identity, logos, and call reasons to build customer trust.
* [Insights | Twilio](https://www.twilio.com/en-us/voice/insights.md): With Twilio, unite communications and strengthen customer relationships across your business – from marketing and sales to customer service and operations.
* [SIP Registration: Connect VoIP phones and clients to Twilio](https://www.twilio.com/en-us/voice/sip-registration.md): Control calls to and from IP desk phones and clients anywhere in the world using Twilio Programmable Voice. No PBX Required.
* [Voice Conference | Twilio](https://www.twilio.com/en-us/voice/conference.md): Twilio voice conference enables you to embed audio conferencing into web and mobile applications. Fully-programmable and easy to integrate, voice conferences intelligently route through the closest of seven geographic regions to ensure low-latency and strong connections.
* [Coverage Worldwide, Local and Toll-Free Phone Numbers | Twilio](https://www.twilio.com/en-us/voice/coverage.md): Twilio’s voice coverage includes local and toll-free phone numbers worldwide. Click here to sign up and start building!
* [Twilio Voice Demo - Play with a Twilio-powered IVR and the code that controls it](https://www.twilio.com/en-us/voice/demo.md): Play with a Twilio phone tree and see the code that powers the experience.
* [Twilio Programmable Voice API Fact Sheet](https://www.twilio.com/en-us/voice/fact-sheet.md): Unlock seamless global calls with Twilio Voice API. Start for free and scale with pay-as-you-go pricing. Build your perfect call experience today!
* [BYOC Trunking | Twilio](https://www.twilio.com/en-us/voice/byoc-trunking.md): Instead of waiting on porting requests, or clearing new regulatory compliance hurdles, you can connect your existing PSTN carrier to Twilio using BYOC trunking—so you can keep your carrier and phone number inventory when building with Voice or Elastic SIP Trunking.
* [SIP Interface: Add cloud capabilities to your PBX - Twilio](https://www.twilio.com/en-us/voice/sip-interface.md): Use SIP Interface to add cloud voice capabilities to your existing VoIP infrastructure without costly upgrades or hardware purchases.
* [Programmable Voice Features](https://www.twilio.com/en-us/voice/features.md): Discover the capabilities that make it easy to build innovative voice applications with Twilio. Learn about Programmable Voice features and the APIs, SDKs, and integrations that enable you to build bespoke voice calling experiences for your customers.
* [Get Started with Programmable Voice | Twilio](https://www.twilio.com/en-us/voice/getting-started.md): Build a one-of-a-kind voice calling experience with a wide array of developer tools and resources. Get started with Programmable Voice using innovative APIs, SDKs, and an enterprise-grade infrastructure.
* [Voice API](https://www.twilio.com/en-us/voice/api.md): Explore the Twilio Programmable Voice API and create unique voice calling experiences with speech recognition, call recording, global conference calling, and more.
## Report
* [Twilio's 2025 Global Impact Report](https://www.twilio.com/en-us/report/2025-global-impact-report.md): Explore the Global Impact Report. Discover stories of our product, capital, and people at work for the greater good and view our ESG performance metrics.
* [State of Nonprofit Digital Engagement Report | Healthcare Infographic](https://www.twilio.com/en-us/report/2024-SONDER-HLS-Stats.md): Backed by insights from our State of Nonprofit Digital Engagement Report—featuring input from 1,440 nonprofit employees (including 400 from 501(c)(3) healthcare organizations) and 1,500 nonprofit end users (including 400 patients)—this infographic reveals top stats for your sector.
* [The CDP Report 2026](https://www.twilio.com/en-us/report/the-cdp-report-2026.md): The CDP Report 2026, Twilio Segment's annual look at how customer data platforms (CDPs) are powering the world's biggest companies.
* [The Communications Blueprint | Twilio](https://www.twilio.com/en-us/report/the-communications-blueprint/overview.md): Master the new rules of engagement. Use global research to align your channel strategy with consumer preferences across email, SMS, WhatsApp, and voice.
* [The Communications Blueprint | Twilio](https://www.twilio.com/en-us/report/the-communications-blueprint/overview/chapter-4.md): Master the new rules of engagement. Use global research to align your channel strategy with consumer preferences across email, SMS, WhatsApp, and voice.
* [2025 Gartner® Critical Capabilities for CPaaS | Twilio](https://www.twilio.com/en-us/report/gartner-cc-cpaas-2025.md): Twilio scored highest in 3 out of 5 Use Cases in 2025 Gartner® Critical Capabilities for CPaaS. See the full report.
* [The Communications Blueprint | Twilio](https://www.twilio.com/en-us/report/the-communications-blueprint/overview/conclusion.md): Master the new rules of engagement. Use global research to align your channel strategy with consumer preferences across email, SMS, WhatsApp, and voice.
* [The State of Personalization Report 2024](https://www.twilio.com/en-us/report/state-of-personalization-report.md): The State of Personalization Report 2024, Twilio Segment's annual look at the latest trends in personalization, consumer loyalty, AI, and more.
* [How to Scale Automation Without Losing Trust | Twilio](https://www.twilio.com/en-us/report/scale-automation-with-losing-customer-confidence.md): Automation is scaling faster than trust—is your brand keeping up? Discover how to create branded AI experiences that build customer confidence.
* [The Growth Report: The AI Edition](https://www.twilio.com/en-us/report/the-growth-report.md): Twilio Segment’s third annual Growth Report is a yearly exploration of the tools, technology, and techniques businesses are using to grow in 2023.
* [State of Nonprofit Digital Engagement Report | Higher Education Infographic](https://www.twilio.com/en-us/report/2024-SONDER-HigherEd-Stats.md): Backed by insights from our State of Nonprofit Digital Engagement Report—featuring input from 1,440 nonprofit employees (including 400 from 501(c)(3) education institutions) and 1,500 nonprofit end users (including 400 students)—this infographic reveals top stats for your sector.
* [2024 Gartner Magic Quadrant for CPaaS | Twilio](https://www.twilio.com/en-us/report/gartner-mq-cpaas-2024.md): Twilio has been named a Leader for the second time in the Gartner Magic Quadrant for Communications Platform as a Service. See the full report.
* [2024 State of Nonprofit Digital Engagement Report | Nonprofit Infographic](https://www.twilio.com/en-us/report/2024-SONDER-NP-Stats.md): In our new 2024 State of Nonprofit Digital Engagement Report, Twilio.org shares insights from a survey of 1,440 nonprofit employees and 1,500 program participants that reveal new industry trends, priorities, and successful strategies for using digital communications and AI to create greater impact.
* [Inside the Conversational AI Revolution | Twilio](https://www.twilio.com/en-us/report/Inside-the-Conversational-AI-Revolution.md): Research on what customers really want from conversational AI, and how businesses are building trust, efficiency, and loyalty in the age of automation.
* [State of Nonprofit Digital Engagement Report | Public Sector Infographic](https://www.twilio.com/en-us/report/2024-SONDER-PubSec-Stats.md): Backed by insights from our State of Nonprofit Digital Engagement Report—featuring input from 1,440 nonprofit employees (including 200 from the US public sector) and 1,500 nonprofit end users (including 200 US constituents)—this infographic reveals top stats for your sector.
* [The Communications Blueprint | Twilio](https://www.twilio.com/en-us/report/the-communications-blueprint/overview/chapter-1.md): Master the new rules of engagement. Use global research to align your channel strategy with consumer preferences across email, SMS, WhatsApp, and voice.
* [The State of Customer Data Architecture Report 2024](https://www.twilio.com/en-us/report/state-of-customer-data-architecture.md): Need more from your data? Learn how real-time personalization via CDPs & Data Warehouses boosts customer engagement & conversions for 2024.
* [2025 Gartner Magic Quadrant for CPaaS | Twilio](https://www.twilio.com/en-us/report/gartner-mq-cpaas-2025.md): Twilio has again been named a Leader in the 2025 Gartner® Magic Quadrant™ for Communications Platform as a Service. See the full report.
* [Navigating The Data Deluge: A Compass for Customer Context | Twilio](https://www.twilio.com/en-us/report/navigating-data-deluge-charting-customer-context.md): Lost in a sea of endless data? Learn how to unify cross-channel customer data to navigate the noise, gain context, and chart a course for better CX.
* [The CDP Report 2025](https://www.twilio.com/en-us/report/the-cdp-report-2025.md): The CDP Report 2025, Twilio Segment's annual look at how customer data platforms (CDPs) are powering the world's biggest companies.
* [2026 Gartner® Magic Quadrant™ for CPaaS](https://www.twilio.com/en-us/report/gartner-mq-cpaas-2026.md): Twilio has again been named a Leader in the Gartner Magic Quadrant for Communications Platform as a Service. See the full report.
* [The Communications Blueprint | Twilio](https://www.twilio.com/en-us/report/the-communications-blueprint/overview/chapter-3.md): Master the new rules of engagement. Use global research to align your channel strategy with consumer preferences across email, SMS, WhatsApp, and voice.
* [The Communications Blueprint | Twilio](https://www.twilio.com/en-us/report/the-communications-blueprint/overview/chapter-2.md): Master the new rules of engagement. Use global research to align your channel strategy with consumer preferences across email, SMS, WhatsApp, and voice.
* [The Great AI Illusion: Why Customers Value Empathy Over Imitation | Twilio](https://www.twilio.com/en-us/report/great-ai-illusion-why-customers-value-empathy.md): The best AI isn't the one that feels most human — it's the one that creates the best outcomes for your customers.
* [Is AI Adding Value to the Customer Experience—or Taking It Away? | Twilio](https://www.twilio.com/en-us/report/is-ai-adding-value-customer-experience.md): When AI becomes the face of your brand, does it make customers feel like valued guests—or like another ticket in the queue?
## COVID-19 Communications Field Guide
* [COVID-19 Communications Field Guide](https://www.twilio.com/en-us/covid.md): With Twilio, unite communications and strengthen customer relationships across your business – from marketing and sales to customer service and operations.
## Voice API | Twilio
* [Voice API | Twilio](https://www.twilio.com/en-us/voice.md): Scale your calling capabilities in seconds, globally, with Twilio Programmable Voice. Build a custom voice calling experience with a variety of innovative APIs, SDKs, and integrations. Get started today!
## Lp
* [Chelsea FC](https://www.twilio.com/en-us/lp/chelsea-fc.md):
* [The Cost of Fraud for Businesses | Twilio](https://www.twilio.com/en-us/lp/twilio-user-authentication.md): Businesses need to modernise their authentication solutions to keep genuine users in and reduce the impact of fraud on their bottom line
* [5 Best Practices for Seamless & Secure User Onboarding](https://www.twilio.com/en-us/lp/authentication-identity-guide-5-best-practices-user-onboarding.md):
* [Voice AI | Twilio](https://www.twilio.com/en-us/lp/voice-ai-de.md):
* [US messaging landscape & your number selection strategy](https://www.twilio.com/en-us/lp/messaging-guide-2024-number-types/1.md):
* [Is your brand as trusted as you think?](https://www.twilio.com/en-us/lp/brand-guide-close-the-trust-gap/1.md):
* [Investing for positive social impact](https://www.twilio.com/en-us/lp/impact-report-2023/2.md): Learn how our Impact Fund boosts a nonprofit's impact via digital transformation. In 2023, we funded 80+ orgs, set to impact 103M people over grant period.
* [Twilio & PGA Partnership](https://www.twilio.com/en-us/lp/pga.md): PGA of America expands adoption of Twilio’s platform and products to power personalized engagement for 30,000 PGA of America Golf Professionals and millions of golfers.
* [Turning communications into a differentiated product feature](https://www.twilio.com/en-us/lp/communications-as-a-revenue-stream/5.md):
* [From SMS to RCS: The Next Generation of Messaging](https://www.twilio.com/en-us/lp/SMS-to-RCS-Next-Generation-Messaging.md): Learn how Twilio and RCS can help your business achieve higher engagement and conversion rates and send messages customers love.
* [Marketing made to adhere to global voice guidelines](https://www.twilio.com/en-us/lp/global-regulatory-compliance-guide-marketers/chapter-4.md):
* [Chapter 2: Test and Optimize | Twilio](https://www.twilio.com/en-us/lp/Twilio-Programmable-SMS-Migration-Guide/chapter-2--test-your-integration.md): This step-by-step self-service guide walks you through migrating to Twilio’s Programmable Messaging platform.
* [Build conversations customers want to have | Twilio](https://www.twilio.com/en-us/lp/cd-ai-experience-apj.md): Turn action into insight with Twilio's AI-powered tools. Build consistent, personalised customer experiences that drive real results.
* [Compliance Toolkit](https://www.twilio.com/en-us/lp/compliance-toolkit-namer.md):
* [Customer Journey Mapping with Twilio Segment](https://www.twilio.com/en-us/lp/customer-journey-mapping.md): Learn about how Twilio Segment can help turn your customer journey maps into optimized customer experiences.
* [Customer Data Maturity Handbook](https://www.twilio.com/en-us/lp/customer-data-maturity-book.md): Discover how Amazon, Netflix, and top companies use data to excel. Learn strategies to transform your business and stay ahead. Order now!
* [Asset](https://www.twilio.com/en-us/lp/financial-services-infographic/asset.md):
* [Why secure onboarding matters for businesses](https://www.twilio.com/en-us/lp/authentication-identity-guide-5-best-practices-user-onboarding/1.md):
* [What is an owned media channel?](https://www.twilio.com/en-us/lp/brand-guide-owned-media-boost-marketing-roi/1.md):
* [Contact Centre use case for Business Leaders | Twilio](https://www.twilio.com/en-us/lp/art-of-listening-Contact-Centre-business-use-case.md): Discover how to upgrade your existing contact centre systems with better data and AI.
* [Innovators Report: Insights into the new customer experience | Twilio](https://www.twilio.com/en-us/lp/innovators-report.md): Read about how CIOs and CTOs are architecting the next generation of customer experience. Learn more about their CX predictions, tips, and best practices.
* [RCS Demo](https://www.twilio.com/en-us/lp/rcs-watch-demo.md):
* [Your starter checklist for RCS with Twilio](https://www.twilio.com/en-us/lp/marketers-guide-to-rcs-with-twilio/5.md):
* [2024 State of Nonprofit Digital Engagement Report](https://www.twilio.com/en-us/lp/state-of-nonprofit-digital-engagement/report/trend-5.md): Discover the latest insights on digital engagement and AI trends for nonprofits, public sector, and 501(c)(3) organizations in healthcare and education.
* [Twilio - Built for Hospitality](https://www.twilio.com/en-us/lp/hospitality-apj.md): Twilio helps hotels turn fragmented guest data into personalized experience - driving direct bookings, increasing in-stay revenue and building lasting loyalty without increasing headcount..
* [Twilio's infrastructure advantage](https://www.twilio.com/en-us/lp/communications-as-a-revenue-stream/4.md):
* [SIGNAL Unlocked 2026](https://www.twilio.com/en-us/lp/signal-unlocked-2026.md): Experience the best of SIGNAL from anywhere. Access the flagship keynote, virtual tech demos, and blueprints for AI-driven customer engagement
* [Change the game for customer experience in FSI with Voice AI | Twilio](https://www.twilio.com/en-us/lp/twilio-power-of-voice-industry-insights/change-the-game-in-CX-for-FSI-voice-AI.md): Our new 2-pager explores how Voice AI can help address customer needs effectively with virtual AI agents, seamlessly direct interactions to the right human agent with intelligent routing, and provide relevant customer data in real time to inform agents and supervisors.
* [Maximizing omnichannel ROI with AI-powered solutions + Universidad Uk case study](https://www.twilio.com/en-us/lp/enhancing-customer-experience-with-AI-powered-solutions1/4.md):
* [Drive efficient logins with user authentication and identity](https://www.twilio.com/en-us/lp/brand-guide-customer-engagement-for-leaders/2.md):
* [Best Practices for Secure Authentication](https://www.twilio.com/en-us/lp/user-authentication-decision-makers-guide/chapter-4.md):
* [Twilio’s EMEA Star Builder](https://www.twilio.com/en-us/lp/twilio-s-emea-star-builder.md):
* [How to Migrate from Bandwidth to Twilio Programmable SMS](https://www.twilio.com/en-us/lp/bandwidth-to-twilio-sms-migration-guide.md): This step-by-step guide walks you through migrating your SMS workflows from Bandwidth to Twilio’s Programmable SMS API platform.
* [Power of Voice | Twilio](https://www.twilio.com/en-us/lp/the-power-of-voice-apj.md): Discover how you can use voice intelligence to supercharge strategy and transform your business.
* [How marketing automation platforms scale with Twilio](https://www.twilio.com/en-us/lp/communications-as-a-revenue-stream/3.md):
* [Report I Evolving Healthcare Ecosystem](https://www.twilio.com/en-us/lp/report-evolving-healthcare.md): Uncover the secrets of engaging healthcare communications and learn how industry leaders meet evolving healthcare needs. Drive exceptional patient engagement with proven strategies. Download now!
* [Voice AI | Twilio](https://www.twilio.com/en-us/lp/voice-ai-conversation-isvs.md):
* [Voice AI conversations | Twilio](https://www.twilio.com/en-us/lp/voice-ai-conversation.md): Twilio Conversations: voice AI that gets smarter every call
* [Building a Customer-Centric Future](https://www.twilio.com/en-us/lp/building-a-customer-centric-future-hubspot-apply-digital.md): Discover how to harness data for real-time insights. Optimize your business with transformative analytics. Start building a customer-centric future now!
* [Twilio Marketing and Promotions Solutions](https://www.twilio.com/en-us/lp/marketing-and-promotions-apj.md): Build hyper-personalized campaigns that really resonate. Turn every interaction with your brand into a moment that matters.
* [Create lifetime value via real-time, cross-channel personalization](https://www.twilio.com/en-us/lp/brand-guide-customer-engagement-for-leaders/3.md):
* [The benefits of chat to video escalation](https://www.twilio.com/en-us/lp/flex-guide-building-better-customer-connections/1.md):
* [Twilio Talks: The new era of conversations](https://www.twilio.com/en-us/lp/new-era-of-conversations-webinar.md): Discover how Twilio Conversations unifies SMS, WhatsApp, and chat into one continuous thread. Learn to bridge AI and human agents seamlessly.
* [Sales and Customer Support APJ](https://www.twilio.com/en-us/lp/sales-and-customer-support-apj.md):
* [Tangible approaches to elevating trust](https://www.twilio.com/en-us/lp/brand-guide-close-the-trust-gap/5.md):
* [User Authentication & Identity | Twilio](https://www.twilio.com/en-us/lp/user-authentication-and-identity-apj.md): Multichannel authentication at scale with Verify
* [3 DG - Template for Campaign Acquisition Landing Page](https://www.twilio.com/en-us/lp/dg-campaign-acquisition-lp.md):
* [Bunnings Twilio State of
