channel.io

mx

aspmx.l.google.com

alt2.aspmx.l.google.com

alt1.aspmx.l.google.com

aspmx3.googlemail.com

aspmx2.googlemail.com

ns

ns-1795.awsdns-32.co.uk

ns-174.awsdns-21.com

ns-1146.awsdns-15.org

ns-552.awsdns-05.net

caa

txt

v=spf1 include:_spf.google.com include:stspg-customer.com include:spf.mandrillapp.com include:servers.mcsv.net include:246760340.spf05.hubspotemail.net -all

anthropic-domain-verification-zb1ekc=U7q316dvu4j6vOQf4vu9I15EF

facebook-domain-verification=bj4axlmdg67ktnr57k287yoo194del

google-site-verification=yEKr1t_lcQvEIUjuZ6YBWvuDHo251HN2pf5x0nl5fbg

google-site-verification=4UAToSkeVRJKLPTNC0klo7iko9lNMgP2pVGym5-12Io

cursor-domain-verification-13171s=AZLTz0G3PoNjeFcipXzSobyIk

google-site-verification=RdPH_ng_6UyiTBC3BDZxw2-pF-p36hC4ErGre5wgnyg

OSSRH-66379

dmarc

v=DMARC1; p=quarantine; fo=1; rua=mailto:dmarc-reports@channel.io; ruf=mailto:dmarc-reports@channel.io;

User-agent: *
Disallow: /app
Disallow: /touch
Disallow: /@*
Disallow: /download/windows

Disallow: /kr/oss
Disallow: /jp/oss
Disallow: /us/oss

Disallow: /kr/terms
Disallow: /jp/terms
Disallow: /us/terms

Disallow: /kr/email
Disallow: /jp/email
Disallow: /us/email

Disallow: /kr/blog/p/
Disallow: /jp/blog/p/
Disallow: /us/blog/p/

Disallow: /kr/pricing-old
Disallow: /jp/pricing-old
Disallow: /us/pricing-old

# Host
Host: https://channel.io

# Sitemaps
Sitemap: https://channel.io/sitemap.xml
Sitemap: https://channel.io/sitemap-naver.xml

# Channel Talk

> AI agent platform for automated customer support

Channel Talk is an all-in-one AI messenger that automatically resolves customer inquiries with AI and unifies customer support, marketing, and team communication in one place. Used across 229,098+ active channels worldwide, including Eastarjet, Daewoong Pharmaceutical, Eland Eats, Skinfood, Verish, Coloso, and Amuse.

## Features

- **ALF** — AI agent for customer support. Handles everything from repetitive FAQs to order cancellations, returns, and address changes autonomously. Adopted by 3,000+ businesses with an average AI resolution rate of 65%.
- **Team ALF** — AI agent for internal work. Consolidates scattered internal knowledge in Documents and answers questions like an in-house ChatGPT.
- **Live Chat** — Unified inbox that integrates and manages all customer conversations from KakaoTalk, Naver TalkTalk, email, and more in one place.
- **Meet** — Quick phone number setup with flexible IVR configuration, automatic STT transcription, and AI call summaries.
- **Voice ALF** — ALF handles incoming customer calls directly, answering FAQs or routing to chat ALF to automate customer inquiries end-to-end.
- **Team Chat** — Internal team messenger with built-in AI.
- **Workflow** — No-code automation tool for designing and editing scenario-based chatbots.
- **Documents** — Knowledge management tool for creating and managing documents that ALF references, with easy web publishing to create a help center or blog.
- **Marketing** — CRM marketing tool that consolidates customer data including support history, order info, and visit count, with SMS, email, and KakaoTalk broadcast capabilities.

## Key Stats

- 229,098+ active channels worldwide
- 6M+ conversations resolved by ALF
- 65% average AI resolution rate
- 3,000+ businesses using ALF
- 98% service retention rate

## Security & Compliance

- ISMS certified (valid: 2026.08.02 ~ 2029.08.01)
- ISO 27001 certified
- AWS-based infrastructure
- G2 rating: 4.8/5

## Links

- [Website](https://channel.io)
- [Pricing](https://channel.io/pricing)
- [ALF](https://channel.io/alf-customer)
- [Team ALF](https://channel.io/alf-team)
- [Live Chat](https://channel.io/user-chat)
- [Meet](https://channel.io/meet/call)
- [Team Chat](https://channel.io/team-chat)
- [Workflow](https://channel.io/workflow)
- [Documents](https://channel.io/documents)
- [Marketing](https://channel.io/marketing)
- [Customer Stories](https://channel.io/blog/topics/3d6f95d1)
- [AI Use Cases](https://channel.io/blog/topics/947c8b9b)
- [Tech Blog](https://tech.channel.io/ko)
- [Enterprise](https://channel.io/enterprise)
- [Help Guide](https://docs.channel.io/help/en)
- [Developer Docs](https://developers.channel.io)
- [Updates](https://docs.channel.io/updates/en/categories/d15480e4)

## Other Languages

- [한국어](https://channel.io/llms-ko.txt)
- [日本語](https://channel.io/llms-ja.txt)