llms.txt
Compare with other sites' llms.txt files →# Sendbird
> Product home (communications API): https://sendbird.com/communications-api-platform
> AI concierge (Delight): https://delight.ai
> This site root `/` is a chooser between Sendbird and Delight.
## Primary pages
- [Communications API platform](https://sendbird.com/communications-api-platform): Chat, voice, video, business messaging APIs
# Documentation
- [Documentation for SDK and API ](https://sendbird.com/docs): Discover tools for enhancing chat experiences with auto-moderation, AI responses, and personalized notifications.
- [Documentation for SDK and API ](https://sendbird.com/docs/chat): A comprehensive suite of tools for developers to build and manage real-time chat experiences, including SDKs, UI kits, and APIs.
- [Overview ](https://sendbird.com/docs/business-messaging/user-guide/v2/overview): Comprehensive guide on Sendbird Business Messaging, covering channels, templates, sequences, and integration for effective notification management.
- [Overview ](https://sendbird.com/docs/advanced-moderation/guide/v1/overview): Overview of Sendbird's Advanced Moderation features for optimizing chat safety and compliance through AI and human insights.
- [Overview ](https://sendbird.com/docs/ai-agent/guide/v1/overview): Overview of Sendbird's AI Agent for automating customer conversations and support across messaging channels.
- [Documentation for SDK and API ](https://sendbird.com/docs/desk): Desk is a customer support product offering live chat, ticket management, and performance analytics through the Sendbird Dashboard and SDK.
- [Overview ](https://sendbird.com/docs/support-chat/guide/v1/overview): Integrate Sendbird Chat with CRM platforms like Salesforce to enhance customer service through Support Chat Connectors.
- [Documentation for SDK and API ](https://sendbird.com/docs/calls): A toolkit for developers to integrate real-time voice and video call functionality into applications using Sendbird's Call SDK and Platform API.
- [Documentation for SDK and API ](https://sendbird.com/docs/live): A live streaming product enabling real-time events with messaging features, SDKs, and server-side control through Platform API.
# Blog Listings
- [AI agent](https://sendbird.com/blog/category/ai-agent): Overview of AI agent categories and related resources available on the Sendbird blog.
- [Security](https://sendbird.com/blog/category/security): Overview of blog categories related to AI agents, insights, products, case studies, engineering, Sendbird, and security.
- [Sendbird](https://sendbird.com/blog/category/sendbird): Overview of Sendbird's blog categories including AI agent, insights, product updates, case studies, engineering, and security.
- [Insights](https://sendbird.com/blog/category/insights): Overview of blog categories including AI agent, insights, product, case studies, engineering, Sendbird, and security.
- [Engineering](https://sendbird.com/blog/category/engineering): Overview of blog categories including AI agent, insights, product, case studies, engineering, Sendbird, and security.
- [Product](https://sendbird.com/blog/category/product): Overview of Sendbird's blog categories including AI agents, insights, product updates, case studies, engineering, security, and company news.
# Blogs
- [Introducing automatic hallucination detection for AI agents](https://sendbird.com/blog/ai-hallucination-detection): Sendbird introduces automatic hallucination detection for AI agents to enhance accuracy and trustworthiness in customer support.
- [Sendbird new AI agent features roundup](https://sendbird.com/blog/best-ai-agent-features): Overview of new AI agent features from Sendbird, enhancing customer support with proactive, integrated, and specialized solutions across various platforms.
- [Introducing AI agent safeguarding for enterprise customer support](https://sendbird.com/blog/how-to-safeguard-ai-agents): Learn about Sendbird's AI agent safeguards for enterprise customer support, ensuring compliance and performance through real-time monitoring and customizable settings.
- [6 ways Sendbird is embracing AI securely](https://sendbird.com/blog/using-ai-securely): Sendbird outlines six secure AI practices to enhance customer service, protect data, and empower teams while maintaining a strong security posture.
- [Introducing the localized AI agent by Sendbird](https://sendbird.com/blog/localized-ai-agents-for-multilingual-customer-service): Sendbird introduces a localized AI agent that adapts to multiple languages and contexts, enhancing global customer support efficiency and accuracy.
- [Introducing sentiment analysis for AI agents](https://sendbird.com/blog/ai-agents-for-sentiment-analysis): This document introduces sentiment analysis for AI agents, enhancing customer service by providing insights into user emotions during interactions.
- [Why Zendesk-style support is broken—and what AI does better: A support leader's take](https://sendbird.com/blog/ai-for-leaders-in-customer-service): Explores the shortcomings of traditional customer support and how AI can enhance service efficiency and customer satisfaction.
- [Introducing AI agent activity trails for AI transparency](https://sendbird.com/blog/ai-transparency-activity-trails): Explore Sendbird's AI agent activity trails, enhancing transparency and trust in AI customer support through detailed decision tracking.
- [Introducing scorecards for AI agent evaluation](https://sendbird.com/blog/ai-agent-evaluation): This document introduces the Sendbird AI agent scorecard for evaluating AI agent performance in customer support.
- [What is natural language processing (NLP)?](https://sendbird.com/blog/what-is-natural-language-processing): Natural Language Processing (NLP) bridges human communication and computer understanding, enabling insights from unstructured data and powering applications across various industries.
- [AI in sales: A guide to the best AI sales tools and best practices for 2025](https://sendbird.com/blog/ai-in-sales): A comprehensive guide on AI in sales, covering tools, use cases, benefits, challenges, best practices, and future trends for 2025.
- [From pilot to production: The AI agent implementation strategy that works](https://sendbird.com/blog/best-ai-agent-implementation-strategy): This document outlines strategies for successfully implementing AI agents in businesses, highlighting common pitfalls and the importance of collaboration and support.
- [AI in marketing: The complete guide for 2025 (Use cases, examples, strategy)](https://sendbird.com/blog/ai-in-marketing-guide): Comprehensive guide on leveraging AI in marketing for 2025, covering use cases, tools, integration strategies, and future trends.
- [Inside Sendbird’s global edge proxy architecture](https://sendbird.com/blog/global-edge-proxy): Overview of Sendbird's global edge proxy architecture, addressing latency issues and deployment strategies for improved chat performance.
- [13 real-world AI in healthcare examples](https://sendbird.com/blog/ai-healthcare-example): Explore 13 real-world applications of AI in healthcare, highlighting its impact on diagnosis, patient care, drug discovery, and more.
- [What is deep learning?](https://sendbird.com/blog/what-is-deep-learning): Deep learning is a subset of machine learning using neural networks to analyze data, enabling advanced AI applications across various industries.
- [Enhancing AI agent testing with multi-turn conversations](https://sendbird.com/blog/what-are-multi-turn-conversations/ai-agent-testing): This document discusses the importance of multi-turn conversation testing for AI agents, highlighting its advantages over traditional prompt testing in customer service.
- [What are multi-turn conversations? Why they matter in customer service](https://sendbird.com/blog/what-are-multi-turn-conversations): Multi-turn conversations enhance customer service by allowing AI agents to maintain context and handle complex inquiries effectively.
- [7 Optimizations we made when migrating from AWS EC2-ASG to EKS](https://sendbird.com/blog/aws-eks-migration-optimizations): This document outlines seven optimizations made by Sendbird during their migration from AWS EC2-ASG to EKS, covering various technical strategies and solutions.
- [The 12 key principles of the CLeAR AI transparency framework](https://sendbird.com/blog/ai-transparency-guide/ai-transparency-principles): This document outlines the CLeAR AI transparency framework, detailing its principles, importance, and best practices for implementing transparency in AI systems.
- [AI agent pricing guide: Evolving from cost center to growth driver](https://sendbird.com/blog/ai-agent-pricing): This guide explores AI agent pricing models, focusing on outcome-based pricing, market examples, challenges, and future trends.
- [AI transparency: Definition and comprehensive guide](https://sendbird.com/blog/ai-transparency-guide): A comprehensive guide on AI transparency, covering its definition, requirements, frameworks, benefits, challenges, best practices, and examples.
- [Actionbooks: Sendbird’s standard operation procedures for AI agents (AI SOPs)](https://sendbird.com/blog/ai-sop): Explore Sendbird's Actionbooks, a dynamic framework for AI agents that enhances customer service by moving beyond rigid decision trees.
- [Unifying AI and human support with Sendbird’s Sprinklr integration](https://sendbird.com/blog/sprinklr-integration): Explore the benefits and functionality of Sendbird's AI Agent integration with Sprinklr for enhanced customer support.
- [Rethinking value and pricing in an AI-first customer service world](https://sendbird.com/blog/ai-agent-pricing/ai-first-customer-service): This document discusses the evolution of pricing and value in AI-driven customer service, emphasizing the shift from traditional metrics to AI-centric models.
- [From messaging to intelligence: Sendbird introduces proactive AI customer service](https://sendbird.com/blog/proactive-ai-customer-service): Sendbird's proactive AI customer service transforms support from reactive to intelligent, enhancing customer experience and operational efficiency.
- [101 AI statistics and facts for 2025 (market size, adoption, use cases, and more)](https://sendbird.com/blog/ai-statistics-trends): Explore 101 AI statistics and facts for 2025, covering market size, adoption, use cases, and future trends across various industries.
- [Prompt engineering: A guide to AI prompting for beginners](https://sendbird.com/blog/prompt-engineering-guide): A comprehensive guide to prompt engineering for AI, covering techniques, best practices, and the future of AI prompting.
- [Sendbird’s risk-aware detection & response program](https://sendbird.com/blog/security-detection-response-program): Sendbird's risk-aware detection and response program enhances security through automated workflows and risk-based analysis to protect customer data and brand reputation.
- [AI security: A best practices guide to mitigate risk and build secure AI systems](https://sendbird.com/blog/ai-security): A comprehensive guide on AI security, covering its importance, risks, best practices, frameworks, and trends to mitigate risks and enhance cybersecurity.
- [The 13 best agentic AI companies to watch in 2025](https://sendbird.com/blog/agentic-ai-companies): A comprehensive review of the top 13 agentic AI companies to watch in 2025, highlighting their features, benefits, and how to choose the right one for your business.
- [AI agents examples: 18 real-world use cases for businesses](https://sendbird.com/blog/what-is-an-ai-agent/ai-agent-examples): Explore 18 real-world AI agent use cases and learn how to build customized AI agents for business applications.
- [13 ways to improve support with an AI customer service agent](https://sendbird.com/blog/ai-customer-service-agent): Explore 13 ways AI customer service agents enhance support efficiency, customer experience, and operational scalability.
- [How agentic AI improves omnichannel customer service](https://sendbird.com/blog/agentic-ai-omnichannel-customer-service): Agentic AI enhances omnichannel customer service by automating tasks, personalizing interactions, and improving efficiency across multiple channels.
- [Shoptalk 2025: 5 takeaways from the AI-powered future of retail](https://sendbird.com/blog/shoptalk-2025): Shoptalk 2025 highlights key AI trends transforming retail, emphasizing agentic AI, omnichannel support, and the importance of customer-centric engagement.
- [Why Model Context Protocol (MCP) is the new infrastructure for AI agents and the A2A economy](https://sendbird.com/blog/what-is-model-context-protocol): Model Context Protocol (MCP) is essential infrastructure for AI agents, enabling interoperability and scalability in the emerging Agent-to-Agent (A2A) economy.
- [9 best practices for AI compliance and how to implement them](https://sendbird.com/blog/ai-compliance-best-practices): This article outlines 9 best practices for AI compliance to ensure responsible and ethical AI use amidst evolving regulations.
- [15 AI risks to your business and how to address them](https://sendbird.com/blog/ai-risks-for-businesses): Explore 15 AI risks to businesses and strategies for effective risk management and compliance.
- [What is AI Infrastructure? Definition + how-to-build guide](https://sendbird.com/blog/ai-infrastructure): This article explains AI infrastructure, its benefits, differences from IT infrastructure, and provides a guide on building effective AI systems.
- [Sendbird's security guides: Strengthening application security](https://sendbird.com/blog/security-guides): Sendbird's security guides provide essential strategies for strengthening application security and addressing common misconfigurations.
- [18 examples of AI in hospitality & travel (+Use cases and best practices for 2025)](https://sendbird.com/blog/ai-travel-hospitality): Explore 18 AI use cases in hospitality and travel, best practices for implementation, and future trends shaping the industry by 2025.
- [AI lead generation: A guide to the best tools and best practices](https://sendbird.com/blog/ai-in-sales/ai-lead-generation): Explore AI lead generation tools, use cases, benefits, and best practices to enhance sales efficiency and conversion rates.
- [How to implement AI in marketing (Use cases, examples, best practices)](https://sendbird.com/blog/implement-ai-marketing): This document outlines how to effectively implement AI in marketing, including use cases, benefits, steps, and best practices.
- [AI in finance: 24 examples of how AI is used in finance and banking](https://sendbird.com/blog/ai-in-finance): Explore 24 key applications of AI in finance, enhancing customer experience, process automation, fraud detection, and financial forecasting.
- [The essential glossary of AI terms for B2B professionals](https://sendbird.com/blog/ai-glossary): A comprehensive glossary of AI terms essential for B2B professionals, covering core concepts, functionalities, models, data management, and ethical considerations.
- [8 steps to create an effective AI strategy](https://sendbird.com/blog/ai-strategy): This document outlines eight essential steps for businesses to create an effective AI strategy, ensuring successful integration and long-term success.
- [AI in ecommerce: Everything you need to know (Use cases + best practices)](https://sendbird.com/blog/ai-use-cases-ecommerce): Explore the transformative role of AI in ecommerce, including key use cases, best practices, and the future of AI agents in enhancing customer experiences.
- [Omnipresent AI for customer service: What it is, why it matters, and how to get started](https://sendbird.com/blog/omnipresent-ai-for-customer-service): Explore omnipresent AI for customer service, its significance, and steps for businesses to implement it effectively.
- [AI machine learning: A practical guide](https://sendbird.com/blog/ai-machine-learning): A comprehensive guide on machine learning, covering its definition, applications, implementation strategies, and challenges for businesses.
- [Revolutionizing IT onboarding: A zero-touch approach](https://sendbird.com/blog/it-onboarding): This document outlines a zero-touch IT onboarding process at Sendbird, detailing automation steps for seamless employee integration.
- [Beyond chatbots: Retail AI agents are the future of shopping](https://sendbird.com/blog/ai-agents-for-retail): Retail AI agents are transforming customer support by automating tasks and enhancing interactions beyond traditional chatbots.
- [AI in ecommerce: Best practices & strategies for 2025](https://sendbird.com/blog/ai-use-cases-ecommerce/ai-agents-ecommerce): Explore how AI agents enhance ecommerce through personalization, customer experience, fraud prevention, and operational efficiency for 2025.
- [How to improve AI agents performance with these 5 LLM settings](https://sendbird.com/blog/what-is-an-ai-agent/ai-agent-enhancements): This document outlines five key LLM parameters to optimize AI agent performance, enhancing user experience and response diversity.
- [Evolutionary prompting: Using modular AI prompts to improve AI agent performance](https://sendbird.com/blog/ai-prompts/modular-ai-prompts): Explore modular AI prompts and evolutionary algorithms to enhance AI agent performance and optimize natural language processing.
- [What is artificial general intelligence (AGI)? A guide to AGI](https://sendbird.com/blog/what-is-agi-artificial-general-intelligence): This guide explores artificial general intelligence (AGI), its differences from AI, key technologies, potential use cases, challenges, and how businesses can prepare for its future.
- [Small language models (SLMs): A beginner's guide](https://sendbird.com/blog/small-language-models): A comprehensive guide to small language models (SLMs), detailing their benefits, differences from large models, functionality, use cases, examples, limitations, and getting started.
- [Why enterprise-grade messaging infrastructure is key in the AI agent era](https://sendbird.com/blog/messaging-infrastructure-ai-agents): Enterprise-grade messaging infrastructure is essential for deploying AI agents that enhance customer engagement and operational efficiency in digital communications.
- [DeepSeek vs. OpenAI: What Mixture of Experts & Chain of Thoughts changed](https://sendbird.com/blog/deepseek): DeepSeek's innovative AI models challenge traditional large language models by utilizing Mixture of Experts, model distillation, and Chain of Thought reasoning for enhanced efficiency and accessibility.
- [Building the future of customer communication with AI, chat messaging, and more!](https://sendbird.com/blog/customer-communication): Explore how Sendbird is transforming customer communication through AI and omnichannel solutions for enhanced engagement and support.
- [What are multi agent systems? A guide for business leaders](https://sendbird.com/blog/what-is-an-ai-agent/multi-agent-systems): This guide explains multi-agent systems, their advantages, types, implementation strategies, and challenges for business leaders.
- [What are vertical AI agents?](https://sendbird.com/blog/what-is-an-ai-agent/vertical-ai-agents): Vertical AI agents are specialized AI systems designed for specific industries, enhancing operational efficiency and addressing unique challenges.
- [AI orchestration: A beginner’s guide for 2025](https://sendbird.com/blog/ai-orchestration): A comprehensive guide to AI orchestration, covering its definition, components, benefits, implementation steps, challenges, best practices, tools, and future trends for 2025.
- [Introducing Sendbird's AI Agent for customer service](https://sendbird.com/blog/introducing-ai-agent-for-customer-service): Sendbird introduces its AI Agent for customer service, addressing challenges in customer support with autonomous, omnichannel solutions.
- [The three stages of an agent-to-agent (A2A) economy](https://sendbird.
