llms.txt
# Pluno AI
> Pluno is an AI support agent that resolves complex, technical tickets — not just FAQs. It learns from past tickets to handle debugging steps, edge cases, and product-specific problems. Built for B2B teams on Zendesk, Intercom, Salesforce Service Cloud, HubSpot, Jira Service Management and Freshdesk.
## About
Pluno AI is a customer support automation platform designed for B2B companies with technical products. Unlike traditional AI chatbots that only match help center articles, Pluno learns from resolved tickets — troubleshooting steps, diagnostic flows, and edge-case solutions — to autonomously resolve the types of issues other AI agents escalate or hallucinate on.
Key capabilities:
- **Deflection AI**: Auto-resolves ~65% of complex tickets by researching past tickets, documentation, and connected tools before responding. Escalates with full context when confidence is low.
- **AI Copilot**: Helps agents resolve remaining tickets 2x faster with AI-powered draft responses and knowledge suggestions.
- **Escalation Copilot**: Automates the loop between support and engineering with two-way Jira and Slack sync.
- **AI Tagging & Field Filling**: Classifies, routes, and enriches every ticket automatically.
- **AI-Powered Support QA**: Scores every conversation for quality, compliance, and tone.
- **Call Insights & Summary**: Transcribes and summarizes support calls with actionable insights.
Security: SOC-2 Type 2 certified, GDPR compliant, EU data processing via Microsoft Azure. Customer data is never used for model training.
## Products
- [Deflection AI](https://pluno.ai/deflection-ai): AI agent that autonomously resolves complex support tickets
- [AI Copilot](https://pluno.ai/answer-copilot): AI-powered agent assist for faster ticket resolution
- [Escalation Copilot](https://pluno.ai/escalation-copilot): Automated escalation management with Jira and Slack sync
- [AI Tagging & Field Filling](https://pluno.ai/ai-tagging-and-field-filling): Automated ticket classification and routing
- [AI-Powered Support QA](https://pluno.ai/ai-powered-support-qa): Automated quality assurance for support conversations
- [Call Insights & Summary](https://pluno.ai/call-insights-summary): AI-powered call transcription and summarization
- [Product Agent](https://pluno.ai/product-agent): Embedded in-app support agent for SaaS products that checks the user's account context and completes tasks like changing settings, fixing configuration and running exports
- [For Communities](https://pluno.ai/for-communities): AI support for Discord and Telegram communities
## Industries
- [Industries overview](https://pluno.ai/industries): How Pluno fits support teams in each industry
- [SaaS & Software](https://pluno.ai/industries/saas): Technical tickets answered in the help desk and inside the product with Product Agent, bug escalations to engineering, call summaries and quality review
- [E-commerce](https://pluno.ai/industries/ecommerce): Order status, Shopify refunds and order changes within your rules, subscription changes, a shopping assistant inside the store, call summaries and quality review
- [Hospitality Tech](https://pluno.ai/industries/hospitality): Round-the-clock answers for hotel and restaurant operators on chat, WhatsApp, email and inside their software, with product-specific knowledge, call summaries and quality review
- [Travel Tech](https://pluno.ai/industries/travel): Airline and travel software support, with answers from past cases, Confluence and Jira, Product Agent inside the platform, escalations, call summaries and quality review
- [Fintech](https://pluno.ai/industries/fintech): Account and how-to questions answered within your rules, sensitive topics such as disputes and fraud kept with people, live account data through your APIs, detailed escalations
- [Construction Tech](https://pluno.ai/industries/construction): Multi-feature construction software support for office teams and field crews, same-day Jira escalations, faster agent ramp-up, call summaries and quality review
- [Hardware & IoT](https://pluno.ai/industries/hardware): Device, firmware and app support from past tickets, manuals and live device data, warranty claims prepared for agents, quality review at scale
## Resources
- [Customer Stories](https://pluno.ai/customers): Case studies from teams using Pluno
- [Blog](https://pluno.ai/blog): Articles on AI support, automation, and best practices
- [The 10 Best Zendesk Add-Ons for B2B Support Teams in 2026](https://pluno.ai/blog/best-zendesk-add-ons-2026): Evaluated picks across AI, QA, WFM, CRM, and automation — with setup, pricing, and tradeoffs for B2B support teams
- [Zendesk Jira Integration (native) vs Pluno AI](https://pluno.ai/blog/native-zendesk-jira-integration-vs-pluno-ai): Comparison of native Zendesk-Jira integration against Pluno for ticket escalation workflows, custom fields, and agent-engineer communication
- [What Is In-App Support? How AI Product Agents Resolve Issues Before They Become Tickets](https://pluno.ai/blog/in-app-support-ai-product-agent): Definition of in-app support, how context-aware AI product agents differ from documentation chatbots and live chat, real examples, and how to measure resolution
- [ROI Calculator](https://pluno.ai/roi-calculator): Estimate time and cost savings with Pluno
- [Changelog](https://pluno.ai/changelog): Product updates and new features
- [About](https://pluno.ai/about): Company information
- [Pricing](https://pluno.ai/pricing-for-communities): Pricing for community plans
## Contact
- Website: https://pluno.ai
- Book Demo: https://cal.com/pluno-ai/demo
- Twitter: https://x.com/pluno_ai
- LinkedIn: https://www.linkedin.com/company/86756153/
- Status: https://status.pluno.ai
