llms.txt
# Knowunity
> Knowunity is a study app for students aged 13 to 18: AI study help, shared notes and flashcards, and tools to prepare for exams. These articles answer the questions users ask our support team most.
## Subscriptions and billing
- [How do I activate Pro through my bank?](https://knowunity.com/help/subscriptions-and-billing/how-do-i-activate-pro-through-my-bank.md): If your bank offers Knowunity Pro, open your bank's Knowunity page, sign in or create a free account and enter the code from your bank. Pro activates without a payment.
- [How do I cancel my Knowunity Pro subscription?](https://knowunity.com/help/subscriptions-and-billing/how-do-i-cancel-my-knowunity-pro-subscription.md): Cancel where you bought it: the App Store, Google Play or the Paddle portal for website purchases. Pro stays active until the end of the paid period.
- [How do I request a refund?](https://knowunity.com/help/subscriptions-and-billing/how-do-i-request-a-refund.md): Refunds are handled by the store that charged you. Apple and Google decide on App Store and Google Play refunds; website purchases are refunded through Paddle.
- [I paid for Pro but it is not active](https://knowunity.com/help/subscriptions-and-billing/i-paid-for-pro-but-it-is-not-active.md): Restart the app, sign in with the account you bought with and use Restore Subscription in Settings. If that fails, send us your receipt.
- [Where did I buy my subscription?](https://knowunity.com/help/subscriptions-and-billing/where-did-i-buy-my-subscription.md): The store that charged you is the one that manages your subscription. Here is how to tell the App Store, Google Play and website purchases apart.
- [My payment failed or I cannot complete the purchase](https://knowunity.com/help/subscriptions-and-billing/my-payment-failed-or-i-cannot-complete-the-purchase.md): Most failed purchases are caused by parental controls, a store account from another country or an unsupported payment method. If the app says your payment still needs to be confirmed, do not buy again.
- [Why was I charged again?](https://knowunity.com/help/subscriptions-and-billing/why-was-i-charged-again.md): Pro is a renewing subscription. It charges again at the end of each weekly, monthly or yearly period until you cancel it in the store you bought it from.
- [What is the difference between Free, Pro and Max?](https://knowunity.com/help/subscriptions-and-billing/what-is-the-difference-between-free-pro-and-max.md): Compare Free and Pro using the features and limits shown in your app. Existing Max subscribers keep their plan, but new Max subscriptions and upgrades are unavailable.
- [Can I share my subscription or move it to another account?](https://knowunity.com/help/subscriptions-and-billing/can-i-share-my-subscription-or-move-it-to-another-account.md): A Pro plan belongs to one account. Existing family plans keep working, but new ones cannot be bought at the moment. Website purchases can be moved to another account by support.
## Account and login
- [I cannot sign in to my account](https://knowunity.com/help/account-and-login/i-cannot-sign-in-to-my-account.md): Most sign-in problems come from using a different method than at sign-up. Check whether you registered with Google, Apple, email or a username before resetting your password.
- [How do I reset my password?](https://knowunity.com/help/account-and-login/how-do-i-reset-my-password.md): Tap Forgot password on the login screen, enter your email and open the link we send. The new password needs at least 8 characters.
- [I did not receive the confirmation or password reset email](https://knowunity.com/help/account-and-login/i-did-not-receive-the-confirmation-or-password-reset-email.md): Check spam, confirm the address is the one on the account and request a new email. Google and Apple accounts never receive a password email.
- [How do I change my email address?](https://knowunity.com/help/account-and-login/how-do-i-change-my-email-address.md): Change your email in Account & security. You normally do not need to enter your password. Some child accounts do not show the email-change option.
- [How do I delete my account?](https://knowunity.com/help/account-and-login/how-do-i-delete-my-account.md): Delete your account under Account & security. Cancel any subscription first. Deletion is permanent and the email is free to use again after about seven days.
- [Someone else may be using my account](https://knowunity.com/help/account-and-login/someone-else-may-be-using-my-account.md): Sign out other devices from Account & security and change your password. It can take up to 30 minutes for other devices to be signed out.
- [I have two accounts. Which one should I keep?](https://knowunity.com/help/account-and-login/i-have-two-accounts-which-one-should-i-keep.md): Pro, streaks and uploads belong to one account and cannot be merged. Keep the account with your subscription and delete the other.
## Profile and school
- [How do I change my school, school type or year?](https://knowunity.com/help/profile-and-school/how-do-i-change-my-school-school-type-or-year.md): Change your studies in Settings under Account settings. If your year is missing, change the school type first.
- [My school is missing from the list](https://knowunity.com/help/profile-and-school/my-school-is-missing-from-the-list.md): Suggest a missing school from the school picker in the app or on the website. Enter its name and city; university suggestions also need a website address.
- [How do I change my username or display name?](https://knowunity.com/help/profile-and-school/how-do-i-change-my-username-or-display-name.md): Edit your username, display name and bio from your profile. Usernames are 3 to 20 characters of letters and numbers.
- [How do I change the app language or my country?](https://knowunity.com/help/profile-and-school/how-do-i-change-the-app-language-or-my-country.md): Change the interface language under My language in Account settings. The content language is chosen per upload and follows your country.
- [Who can see my profile and my school?](https://knowunity.com/help/profile-and-school/who-can-see-my-profile-and-my-school.md): Your profile and public uploads are visible to other students. You control who can see your school and whether each upload is public.
## Referrals and rewards
- [How does the referral programme work?](https://knowunity.com/help/referrals-and-rewards/how-does-the-referral-programme-work.md): Where referrals are available, a friend who is new to Knowunity enters your code on the sign-up screen before creating the account, or uses your invite within 24 hours. You both get three days of Pro.
- [My referral code did not work or the reward is missing](https://knowunity.com/help/referrals-and-rewards/my-referral-code-did-not-work-or-the-reward-is-missing.md): Check the message shown and whether referral entry is available in your country. Eligible new accounts can use an invite within 24 hours. Restart the app if an accepted reward is missing.
- [How do streaks work?](https://knowunity.com/help/referrals-and-rewards/how-do-streaks-work.md): Your streak follows the school week shown in your app. Study on school days and check the days and any protection shown on your streak page.
- [XP leagues and the Daily Quiz](https://knowunity.com/help/referrals-and-rewards/xp-leagues-and-the-daily-quiz.md): Where leagues are available, your leaderboard shows promotion and demotion zones. League sizes and level displays can differ. League positions do not award Pro, and Daily Quiz is unavailable.
## AI and study tools
- [Limits for photos, files and messages in the AI chat](https://knowunity.com/help/ai-and-study-tools/limits-for-photos-files-and-messages-in-the-ai-chat.md): Upload allowances depend on your account and plan. Check the limit and refill time shown in your app. Documents can be up to 50 MB and 1,000 pages.
- [The AI gave a wrong answer or answered in the wrong language](https://knowunity.com/help/ai-and-study-tools/the-ai-gave-a-wrong-answer-or-answered-in-the-wrong-language.md): Tell the AI what is wrong and ask it to rework the answer. Check important facts against your course material and report repeated problems.
- [Flashcards, quizzes, mock exams and summaries](https://knowunity.com/help/ai-and-study-tools/flashcards-quizzes-mock-exams-and-summaries.md): Create study tools from your notes or any upload in the AI chat. Here is where to find them, what the free plan includes for mock exams and what to do if generation gets stuck.
- [Study plans and the timetable](https://knowunity.com/help/ai-and-study-tools/study-plans-and-the-timetable.md): Create an exam study plan, switch between plans, share a plan or your timetable with a friend and add your timetable when it is available. Timetable imports can use up to seven photos.
- [Using Knowunity on a computer](https://knowunity.com/help/ai-and-study-tools/using-knowunity-on-a-computer.md): Sign in at knowunity.com with the same account as in the app. Your library, AI chat and study tools stay in sync across devices.
## Parents
- [How do I activate Pro for my child with an activation code?](https://knowunity.com/help/parents/how-do-i-activate-pro-for-my-child-with-an-activation-code.md): Enter the activation code in your child's app to connect the subscription to their existing account. Create an account first if they do not have one.
- [What can I see as a parent?](https://knowunity.com/help/parents/what-can-i-see-as-a-parent.md): The parent dashboard shows your child's study activity for the last seven days without personal details or chat content.
- [Buying Pro for my child when the store blocks the purchase](https://knowunity.com/help/parents/buying-pro-for-my-child-when-the-store-blocks-the-purchase.md): Ask to Buy and Family Link can block in-app purchases. Approve the purchase or buy on the website while your child is signed in.
## Content and safety
- [Uploading study notes and what happens after](https://knowunity.com/help/content-and-safety/uploading-study-notes-and-what-happens-after.md): Uploads are checked before they go public. You can edit a note while it is a draft or after it was rejected, and appeal a rejection once.
- [How do I make my content private?](https://knowunity.com/help/content-and-safety/how-do-i-make-my-content-private.md): Each upload has a Make public switch. Folders are private unless you share them. There is no single switch for the whole account.
- [How do I report content or a user?](https://knowunity.com/help/content-and-safety/how-do-i-report-content-or-a-user.md): Report an upload, comment, profile or message from its menu. You can also block a user. Reports are reviewed by our moderation team.
- [Appealing a moderation decision](https://knowunity.com/help/content-and-safety/appealing-a-moderation-decision.md): If your upload was rejected or your account restricted, you can appeal once in the app or through the appeal form on our website.
## Creators
- [How do I join the creator programme?](https://knowunity.com/help/creators/how-do-i-join-the-creator-programme.md): Apply on the creators page with your details, a social profile and a short talking video. Check WhatsApp for acceptance and email for application updates.
- [Payouts for creators and content rewards](https://knowunity.com/help/creators/payouts-for-creators-and-content-rewards.md): Cash out your creator earnings from the payouts page on the website. Choose a payout method and request a payout once you reach the minimum.
