llms.txt
# tawk.to
> tawk.to is a free omnichannel inbox and communication platform for small businesses. It centralizes customer conversations across the tawk.to widget, WhatsApp, Facebook Messenger, Telegram, SMS, email, and Instagram. The platform is continuously expanding to integrate emerging social, video, and voice communication channels.
>
> Free Core Capabilities:
> * Omnichannel inbox
> * Ticketing platform
> * Knowledge base
> * Pipeline and CRM
> * Form builder and calendar integrations
> * Unlimited seats — no per-seat fees
>
> Premium Add-ons and Scalable Features:
> * AI Agents (free tier available, scaling to paid options based on usage)
> * Platform white-labeling (widget, ticketing, knowledge base, and chat pages)
> * Video, voice, and screen sharing
>
> Developers and administrators utilize the platform's JavaScript API, webhooks, and REST APIs to customize routing experiences, sync external data, and automate support workflows.
- [Home](https://www.tawk.to/)
- [Why is tawk.to free?](https://www.tawk.to/why-free)
- [Contact Us](https://www.tawk.to/contact-us)
- [Translate the dashboard](https://www.tawk.to/translate)
## Products
> Every feature, every channel, every tool — no plan gates, no add-on costs.
- [Live Chat](https://www.tawk.to/products/live-chat)
- [Knowledge Base](https://www.tawk.to/products/knowledge-base)
- [Contacts (CRM)](https://www.tawk.to/products/crm)
- [Pipeline](https://www.tawk.to/products/pipeline)
- [Automation](https://www.tawk.to/products/automation)
- [Chat Pages](https://www.tawk.to/products/chat-pages)
- [Activities](https://www.tawk.to/products/activities)
## Hire a Virtual Assistant
> Trained, English-fluent virtual assistants from $7.50/hr — backed by HR, with no-cost replacement.
- [Hire a Virtual Assistant — overview](https://www.tawk.to/services/hire-virtual-assistant)
- [Hire Chat Agents](https://www.tawk.to/services/hire-chat-agents)
- [Hire a Bookkeeping & Finance VA](https://www.tawk.to/services/hire-a-bookkeeping-and-finance-va)
- [Hire a Digital Marketing VA](https://www.tawk.to/services/hire-a-digital-marketing-va)
- [Hire a Health Services VA](https://www.tawk.to/services/hire-a-health-services-va)
- [Hire a Real Estate VA](https://www.tawk.to/services/hire-a-real-estate-va)
- [Hire a Web Development VA](https://www.tawk.to/services/hire-a-web-development-va)
- [Hire an E-commerce VA](https://www.tawk.to/services/hire-an-e-commerce-va)
- [Hire an Executive & Personal VA](https://www.tawk.to/services/hire-an-executive-and-personal-va)
## Resources
- [Blog](https://www.tawk.to/resources/blog)
- [Customer Stories](https://www.tawk.to/stories)
- [tawk.to Academy](https://www.tawk.to/academy)
- [Webinars](https://www.tawk.to/webinars)
- [Become a Partner](https://www.tawk.to/resources/become-a-partner)
- [Partner Directory](https://www.tawk.to/partner-directory)
- [Partner Directory — Browse all partners](https://www.tawk.to/partner-directory/browse)
- [Developers](https://www.tawk.to/resources/developers)
### Customer Stories
- [Gap Personnel — Recruitment](https://www.tawk.to/stories/gap-personnel)
- [Ski.com — Travel · skiing](https://www.tawk.to/stories/ski-com)
- [Heal Navigator — Healthcare · cancer support](https://www.tawk.to/stories/heal-navigator)
- [Buckets & Bows — Cleaning services](https://www.tawk.to/stories/buckets-and-bows)
- [Ranger Guard — Security services](https://www.tawk.to/stories/ranger-guard)
- [Pyle USA — Professional audio](https://www.tawk.to/stories/pyle-usa)
- [Pescatore Seafood — Food · e-commerce](https://www.tawk.to/stories/pescatore-seafood)
- [Lawnline Marketing — Landscaping marketing](https://www.tawk.to/stories/lawnline-marketing)
- [True Corp — Restoration & remodeling](https://www.tawk.to/stories/true-corp)
- [Bloom'n Gardens — Landscaping](https://www.tawk.to/stories/bloom-n-gardens)
- [Noel Jones Real Estate — Real estate](https://www.tawk.to/stories/noel-jones-real-estate)
- [Stoneacre Motor Group — Automotive](https://www.tawk.to/stories/stoneacre-motor-group)
- [Green Bean Battery — Manufacturing](https://www.tawk.to/stories/green-bean-battery)
- [Prince Wine Store — Retail · wine](https://www.tawk.to/stories/prince-wine-store)
- [UFM Underwear — Apparel](https://www.tawk.to/stories/ufm-underwear)
- [Battlefield Sports — Outdoor laser tag · equipment](https://www.tawk.to/stories/battlefield-sports)
### Academy Tracks
- [Getting Started](https://www.tawk.to/academy/getting-started)
- [Billing & Subscriptions](https://www.tawk.to/academy/billing)
- [Chat Widget · Appearance](https://www.tawk.to/academy/widget-appearance)
- [Chat Widget · Behavior](https://www.tawk.to/academy/widget-behavior)
- [Inbox, Chats & Contacts](https://www.tawk.to/academy/inbox)
- [Tickets & Email](https://www.tawk.to/academy/tickets)
- [Triggers & Engagement](https://www.tawk.to/academy/triggers)
- [Knowledge Base](https://www.tawk.to/academy/knowledge-base)
- [Privacy & Security](https://www.tawk.to/academy/privacy)
- [AI Assist · Setup](https://www.tawk.to/academy/ai-setup)
- [AI Assist · Training](https://www.tawk.to/academy/ai-training)
- [AI Assist · Persona](https://www.tawk.to/academy/ai-persona)
- [AI Assist · Handoff](https://www.tawk.to/academy/ai-handoff)
- [AI Assist · Lead Gen & Forms](https://www.tawk.to/academy/ai-leads)
### Webinars
- [Getting started with tawk.to](https://www.tawk.to/webinar/getting-started-with-tawk-to)
- [Setting up tawk.to's AI Assist](https://www.tawk.to/webinar/setting-up-tawk-to-ai-assist)
### Blog Categories
- [Business Strategy](https://www.tawk.to/resources/blog?category=business-strategy)
- [Updates](https://www.tawk.to/resources/blog?category=updates)
- [Events](https://www.tawk.to/resources/blog?category=events)
- [Customer Happiness](https://www.tawk.to/resources/blog?category=customer-happiness)
- [Featured Partners](https://www.tawk.to/resources/blog?category=featured-partners)
- [Dashboard News](https://www.tawk.to/resources/blog?category=dashboard-news)
- [AI Assist](https://www.tawk.to/resources/blog?category=ai-assist)
- [Careers](https://www.tawk.to/resources/blog?category=careers)
- [Status](https://www.tawk.to/resources/blog?category=status)
- [Wellness](https://www.tawk.to/resources/blog?category=wellness)
- [Blurts](https://www.tawk.to/resources/blog?category=blurts)
- [Dashboard 101](https://www.tawk.to/resources/blog?category=dashboard-101)
- [Digital Communication](https://www.tawk.to/resources/blog?category=digital-communication)
- [Reference](https://www.tawk.to/resources/blog?category=reference)
- [Virtual Events](https://www.tawk.to/resources/blog?category=virtual-events)
### Blog Posts
- [Q1 2026: Omnichannel grows, automation expands, and AI gets smarter](https://www.tawk.to/resources/blog/q1-2026-omnichannel-grows-automation-expands-and-ai-gets-smarter)
- [2025 EOY Update – WhatsApp, Dark Mode +more](https://www.tawk.to/resources/blog/2025-eoy-update-whatsapp-dark-mode-more)
- [Boost Your Accounting Firm’s Service with AI Chatbot](https://www.tawk.to/resources/blog/boost-your-accounting-firms-service-with-ai-chatbot)
- [Transform Telecom Customer Service with AI Chatbot](https://www.tawk.to/resources/blog/transform-telecom-customer-service-with-ai-chatbot)
- [Unify Customer Conversations: Connect Facebook Messenger to tawk.to](https://www.tawk.to/resources/blog/unify-customer-conversations-connect-facebook-messenger-to-tawk-to)
- [Deploy multiple AI Agents across various channels](https://www.tawk.to/resources/blog/deploy-multiple-ai-agents-across-various-channels)
- [Elevating Gym Customer Service: How AI Chatbots Can Boost Your Gym's Efficiency](https://www.tawk.to/resources/blog/elevating-gym-customer-service-how-ai-chatbots-can-boost-your-gyms-efficiency)
- [Using your inbox's split-view feature](https://www.tawk.to/resources/blog/using-your-inboxs-split-view-feature)
- [My wife ate a Fish Hook](https://www.tawk.to/resources/blog/my-wife-ate-a-fish-hook)
- [What to do when it feels like it’s all up to you: a business owner's guide to avoiding burnout](https://www.tawk.to/resources/blog/business-owners-guide-to-avoiding-burnout)
- [Transforming communication for e-commerce: Seion Pyle, CEO, Required Marketing Group Inc.](https://www.tawk.to/resources/blog/requiredmarketing)
- [The tawk.to guide to Knowledge Base SEO](https://www.tawk.to/resources/blog/tawk-guide-to-knowledge-base-seo)
- [Cracking the code : Five common content marketing mistakes to avoid – Part 3](https://www.tawk.to/resources/blog/cracking-the-code-five-common-content-marketing-mistakes-to-avoid-part-3)
- [Cracking the code — part 2: Six steps to create your content marketing strategy](https://www.tawk.to/resources/blog/cracking-the-code-content-marketing-for-small-business-part-2)
- [Cracking the code – part 1: Content marketing for small business](https://www.tawk.to/resources/blog/cracking-the-code-content-marketing-for-small-business-part-1)
- [Putting on the Ritz: How to create extraordinary customer experiences in chat](https://www.tawk.to/resources/blog/create-extraordinary-customer-experiences-in-chat)
- [Simplifying technology for entrepreneurs: Shawnna Leonard, Founder and Business Architect, SimplicityKEY](https://www.tawk.to/resources/blog/simplicitykey)
- [How a Virtual Assistant can help you with digital marketing](https://www.tawk.to/resources/blog/how-a-virtual-assistant-can-help-you-with-digital-marketing)
- [How to create a memorable brand personality](https://www.tawk.to/resources/blog/how-to-create-a-memorable-brand-personality)
- [Take These 3 Steps to Generate More Qualified Leads for Your Business](https://www.tawk.to/resources/blog/3-steps-to-generate-more-leads)
- [Personalized e-commerce solutions: Daniela Fässler, Marketing Manager at PepperShop](https://www.tawk.to/resources/blog/peppershop)
- [Managing remote teams: The pros and cons of time tracking](https://www.tawk.to/resources/blog/managing-remote-teams-pros-and-cons-of-time-tracking)
- [7 signs you need a Virtual Assistant in 2023](https://www.tawk.to/resources/blog/7-signs-you-need-a-virtual-assistant-in-2023)
- [How to keep your accounts secure when a remote team member leaves](https://www.tawk.to/resources/blog/how-to-keep-your-accounts-secure-when-a-remote-team-member-leaves)
- [David A. Glück, Cmycard](https://www.tawk.to/resources/blog/cmycard)
- [Increase your productivity in 2023: Time-saving strategies for entrepreneurs](https://www.tawk.to/resources/blog/time-saving-strategies-for-entrepreneurs)
- [Resolve support tickets fast with these strategies](https://www.tawk.to/resources/blog/resolve-support-tickets-fast-with-these-strategies)
- [Customer service KPIs to increase loyalty in 2023](https://www.tawk.to/resources/blog/customer-service-kpis-to-increase-loyalty)
- [Making product recommendations easy: Luke Brandley, Co-Founder of ShareitEffect](https://www.tawk.to/resources/blog/making-product-recommendations-easy)
- [How to deliver exceptional customer service this holiday season](https://www.tawk.to/resources/blog/how-to-deliver-exceptional-customer-service-this-holiday-season)
- [Communicate with prospects right where they are](https://www.tawk.to/resources/blog/communicate-with-prospects-right-where-they-are)
- [Bringing B2B businesses together: Meir Shachar, CEO of Powerlinx](https://www.tawk.to/resources/blog/bringing-b2b-businesses-together)
- [The future of currency — takeaways from the Plan B Lugano Forum 2022](https://www.tawk.to/resources/blog/the-future-of-currency-takeaways-from-the-plan-b-lugano-forum-2022)
- [The lost art of real talk in business](https://www.tawk.to/resources/blog/the-lost-art-of-real-talk-in-business)
- [Announcing the release of Contacts — a free CRM](https://www.tawk.to/resources/blog/crm-beta-release-contacts)
- [Putting the customer first: Jonathan Fudge, Founder of YTE Events and Balloon Decor](https://www.tawk.to/resources/blog/putting-the-customer-first)
- ["Brand voice is the new logo" and other takeaways from Digital Summit Raleigh 2022](https://www.tawk.to/resources/blog/brand-voice-is-the-new-logo-and-other-takeaways-from-digital-summit-raleigh-2022)
- [221 tasks you can assign to a Virtual Assistant](https://www.tawk.to/resources/blog/221-tasks-you-can-assign-to-a-virtual-assistant)
- [Sharing tools for e-commerce success: Haseeb Raja, Co-Founder of Brands Market](https://www.tawk.to/resources/blog/sharing-tools-for-e-commerce-success)
- [Time-saving strategies for creating Knowledge Base content](https://www.tawk.to/resources/blog/time-saving-strategies-for-creating-knowledge-base-content)
- [What to do with a negative review](https://www.tawk.to/resources/blog/what-to-do-with-a-negative-review)
- [Moving forward with lead generation: Nishit Kotak, Co-Founder of eBusiness Marketing](https://www.tawk.to/resources/blog/moving-forward-with-lead-generation)
- [How we reduced help requests with a simple self-service update](https://www.tawk.to/resources/blog/we-decreased-help-requests-with-a-self-service-update)
- [Get more likes in chat by following these three steps](https://www.tawk.to/resources/blog/get-more-likes-in-chat)
- [Promoting customer happiness: Erin Smith, Director of Sales, Swoogo](https://www.tawk.to/resources/blog/promoting-customer-happiness)
- [Getting to Aha: The journey to customer success](https://www.tawk.to/resources/blog/journey-to-customer-success)
- [Why high availability is important for customer retention](https://www.tawk.to/resources/blog/why-high-availability-is-important-for-customer-retention)
- [Bringing Virtual Events to life: Malcolm Stewart, Big Media](https://www.tawk.to/resources/blog/bringing-virtual-events-to-life)
- [How to onboard your Virtual Assistant for success](https://www.tawk.to/resources/blog/how-to-onboard-your-virtual-assistant-for-success)
- [UPDATE: Our new Video + Voice + Screensharing feature puts you in control](https://www.tawk.to/resources/blog/our-new-video-voice-screensharing-feature-puts-you-in-control)
- [Respond effortlessly with these easy email templates](https://www.tawk.to/resources/blog/respond-effortlessly-with-easy-email-templates)
- [Communicating effectively with your virtual assistant](https://www.tawk.to/resources/blog/communicating-effectively-with-your-virtual-assistant)
- [The End of Day Report: Meet our new tool for improving remote team management](https://www.tawk.to/resources/blog/end-of-day-report-remote-team-management)
- [A brand new look for mobile chat](https://www.tawk.to/resources/blog/a-brand-new-look-for-mobile-chat)
- [Respond to chats quickly with these shortcuts](https://www.tawk.to/resources/blog/respond-to-chats-quickly-with-these-shortcuts)
- [How to set your customer service team up for success](https://www.tawk.to/resources/blog/how-to-set-your-customer-service-team-up-for-success)
- [New release: Add tawk.to to your app with plugins for Vue.js and React.js](https://www.tawk.to/resources/blog/new-release-tawk-to-plugins-for-vue-js-and-react-js)
- [The tawk.to complete guide to hiring a Virtual Assistant](https://www.tawk.to/resources/blog/complete-guide-to-hiring-a-virtual-assistant)
- [9 Things you probably didn’t know you could do with www.tawk.to](https://www.tawk.to/resources/blog/9-things-you-probably-didnt-know-you-could-do-with-tawk-to)
- [Announcing Widget Cards: Make it even easier for customers to get the answers they need, fast](https://www.tawk.to/resources/blog/widget-cards)
- [New feature: Support emails now automatically customized for you](https://www.tawk.to/resources/blog/support-emails-now-customized)
- [tawk.to’s free chat software changes the game for Virtual Event planners](https://www.tawk.to/resources/blog/free-chat-software-virtual-event-planners)
- [White label your Knowledge Base](https://www.tawk.to/resources/blog/white-label-knowledge-base)
- [One Small Step to a digitally savvy business](https://www.tawk.to/resources/blog/one-small-step-to-a-digitally-savvy-business)
- [Beta Release: Knowledge Base](https://www.tawk.to/resources/blog/beta-release-knowledge-base)
- [Adopt a customer-first approach and other takeaways from NRF 2020](https://www.tawk.to/resources/blog/adopt-a-customer-first-approach-and-other-takeaways-from-nrf-2020)
- [How to communicate with customers online](https://www.tawk.to/resources/blog/how-to-communicate-with-customers-online)
- [The road to young entrepreneurship](https://www.tawk.to/resources/blog/the-road-to-young-entrepreneurship)
- [Digital web trends and how to implement them](https://www.tawk.to/resources/blog/digital-web-trends-and-how-to-implement-them)
- [How experiential marketing can benefit your business](https://www.tawk.to/resources/blog/how-experiential-marketing-can-benefit-your-business)
- [Free up more time with process automation](https://www.tawk.to/resources/blog/free-up-more-time-with-process-automation)
- [8 tips to help you find great talent for your business](https://www.tawk.to/resources/blog/8-tips-to-help-you-find-great-talent-for-your-business)
- [Implementing the right level of process in your business](https://www.tawk.to/resources/blog/implementing-the-right-level-of-process-in-your-business)
- [Making the most of a global digital marketplace](https://www.tawk.to/resources/blog/making-the-most-of-a-global-digital-marketplace)
- [The Importance of Business Networking](https://www.tawk.to/resources/blog/the-importance-of-business-networking)
- [How to craft a killer landing page](https://www.tawk.to/resources/blog/how-to-craft-a-killer-landing-page)
- [Email marketing in the Goldilocks zone and other takeaways from Digital Summit Dallas 2019](https://www.tawk.to/resources/blog/email-marketing-in-the-goldilocks-zone-and-other-takeaways-from-digital-summit-dallas-2019)
- [How to use testimonials to convert visitors into customers](https://www.tawk.to/resources/blog/how-to-use-testimonials-to-convert-visitors-into-customers)
- [Google’s SERP is your new homepage and other takeaways from SMX East](https://www.tawk.to/resources/blog/googles-serp-is-your-new-homepage-and-other-takeaways-from-smx-east)
- [4 common upselling mistakes and how to avoid them](https://www.tawk.to/resources/blog/4-common-upselling-mistakes-and-how-to-avoid-them)
- [Local SEO is more relevant than ever and other takeaways from UnGagged Los Angeles 2019](https://www.tawk.to/resources/blog/local-seo-is-more-relevant-than-ever-and-other-takeaways-from-ungagged-los-angeles-2019)
- [Meet us in Vancouver](https://www.tawk.to/resources/blog/meet-us-in-vancouver)
- [How to build and nurture an online community](https://www.tawk.to/resources/blog/how-to-build-and-nurture-an-online-community)
- [Meet us in the Philippines](https://www.tawk.to/resources/blog/meet-us-in-the-philippines)
- [Why multitasking hurts productivity](https://www.tawk.to/resources/blog/why-multitasking-hurts-productivity)
- [Meet us in Kuala Lumpur](https://www.tawk.to/resources/blog/meet-us-in-kuala-lumpur)
- [Give customers what they don't know they need and other takeaways from Seattle Interactive Conference 2019](https://www.tawk.to/resources/blog/give-customers-what-they-dont-know-they-need-and-other-takeaways-from-seattle-interactive-conference-2019)
- [How to captivate your audience with storytelling](https://www.tawk.to/resources/blog/how-to-captivate-your-audience-with-storytelling)
- [The funnel no longer works and other takeaways from Click Engage Convert 2019](https://www.tawk.to/resources/blog/the-funnel-no-longer-works-and-other-takeaways-from-click-engage-convert-2019)
- [4 types of visitors on your site and how to convert them](https://www.tawk.to/resources/blog/4-types-of-visitors-on-your-site-and-how-to-convert-them)
- [Jazz up your marketing and other key takeaways from Digital Summit Charlotte 2019](https://www.tawk.to/resources/blog/jazz-up-your-marketing-and-other-key-takeaways-from-digital-summit-charlotte-2019)
- [Product update: Zapier integration](https://www.tawk.to/resources/blog/product-update-zapier-integr
