llms.txt
# SaleSmartly
> Unify customer chats across WhatsApp, Messenger, Instagram, TikTok and more — with AI agents, automation, and CRM built for cross-border businesses.
SaleSmartly is an omni-channel customer communication platform that helps cross-border businesses engage customers across WhatsApp, Facebook Messenger, Instagram, TikTok, Telegram, LINE, Email, and more. It combines unified chat, AI automation, CRM, team collaboration, and real-time translation in a single workspace to accelerate sales and support.
## Core Pages
- [Homepage](https://www.salesmartly.com/): Trusted by 300,000+ businesses. Unify WhatsApp, Telegram, Facebook, Instagram & more in a shared inbox with AI agents, CRM & automation to capture, convert & retain customers.
- [Pricing](https://www.salesmartly.com/pricing/): SaleSmartly is an omni-channel customer communication platform with a variety of price plans to flexibly choose based on your business needs. The professional support team provides online answering services 7*14 hours a day. You can also enjoy a free trial when you register.
- [About](https://www.salesmartly.com/about/): SaleSmartly is an omni-channel customer communication system chosen by tens of thousands of cross-border enterprises. Through social traffic drainage, private domain operations, repurchase empowerment and other growth service solutions, it combines multi-channel collection, AI customer service automatic reception, customer management and precise big data analysis, etc. Marketing services help overseas companies achieve more efficient marketing.
- [Download](https://www.salesmartly.com/download/): Download the SaleSmartly client now to seamlessly manage your sales team! Supports multi-device synchronization of Windows, macOS, iOS and Android, follow up with customers, analyze data and improve sales efficiency anytime, anywhere. Safe and reliable, one-click installation, quickly start smart sales collaboration!
- [Integrations](https://www.salesmartly.com/integrationspage/): Connect sales and chat channels, an omni-channel customer communication platform that integrates real-time chat, WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, email, and WeChat
- [Industry Cases](https://www.salesmartly.com/industry/): SaleSmartly has successful case studies in online customer service and private domain growth across industries such as retail, education, healthcare, manufacturing, logistics, tourism, and used cars. Through multi-channel message aggregation, AI-powered customer service, automated processes, tagging and user profiling, mass outreach, and lead management tools, SaleSmartly helps businesses improve consultation efficiency, reduce labor costs, and achieve continuous conversion and customer lifetime value growth.
- [Promotion](https://www.salesmartly.com/promotion/): The omni-channel customer communication system promoted by cross-border enterprises, participate in SaleSmartly promotion to start your road to cross-border gold nuggets. The rebates are strong, and a single rebate can be as high as 50%. There is no cap on new purchases, and you can enjoy the rebates upon renewal.
- [Security](https://www.salesmartly.com/security/): SaleSmartly is a professional online customer service system and cross-border private-domain communication tool that provides comprehensive data security and privacy protection. With ISO/IEC 27001, ISO/IEC 27701, and CCRC certifications, the platform helps protect customer communication and private-domain operations with compliance, encryption, security controls, and AI ethics principles.
## Features
- [Omni-Channel Chat](https://www.salesmartly.com/features/omni-channel-chat/): Supports multi-channel coverage and access such as WhatsApp, Messenger, Instagram, Telegram, LINE, Email, VKontakte, WeChat, Zalo and Youtube.
- [Automation & Chatbots](https://www.salesmartly.com/features/automatization/): The AI intelligent online customer service system supports access to mainstream social media channels such as WhatsApp, Facebook, Instagram, and telegram, automatically replies to frequently asked questions, and responds quickly to customer inquiries.
- [Collaboration](https://www.salesmartly.com/features/collaboration/): The cross-border team online chat system helps companies develop multiple channels for cross-border business and participate in the global market. Suitable for: cross-border e-commerce, independent website sellers, market personnel, and customer service teams.
- [Customer Relationship Management](https://www.salesmartly.com/features/customer-relationship-management/): Customers can communicate with customer service through website online customer service, multiple channels, etc. In the CRM system, all communication records can be displayed intuitively, and each record can be browsed and tracked.
- [Data Analysis](https://www.salesmartly.com/features/data-analysis/): An AI intelligent chat tool suitable for mainstream social media analysis, helping companies collect and analyze product-related data on social media platforms, such as the number of fans, comments, shares, likes, etc.
- [Real-Time Translations](https://www.salesmartly.com/features/real-time-translations/): Provide a one-stop intelligent customer service solution with real-time automatic translation in 134 languages, allowing you to communicate with customers fluently and avoid affecting customer experience due to language barriers.
- [Omnichannel CRM & Customer Service](https://www.salesmartly.com/features/crm/): Online customer service systems can centrally integrate customer messages from multiple channels such as online chat (Livechat), WhatsApp, Facebook Messenger, TikTok, Instagram, Telegram, LINE, Email, VKontakte, and WeChat into a single platform. This supports unified management, real-time translation, intelligent assisted replies, and human customer service assistance. User information can be manually tagged and annotated to create a complete customer profile.
- [AI Agents](https://www.salesmartly.com/features/ai-agents/): Build high-performance AI Agents capable of independent thinking and task execution. Whether for pre-sales acquisition, after-sales support, or complex business processes, AI handles it precisely.
- [Precision Bulk Messaging](https://www.salesmartly.com/features/broadcast-messages/): The precise mass messaging function allows you to send mass messages to customers on multiple channels such as WhatsApp, Messenger, Instagram, and TikTok with one click. It supports personalized templates and automatic variable replacement, enabling precise targeting based on customer tags, sources, and behaviors. Combined with automated triggering rules and intelligent scheduling, it allows businesses to send the right content at the best time, improving customer interaction rates, conversion rates, and marketing efficiency.
- [Traffic Splitting Links & Dynamic QR Codes](https://www.salesmartly.com/features/diversion-link/): Create multi-channel referral links and dynamic QR codes to drive customers to different channels or customer service with a single click, achieving precise traffic allocation and efficient conversion. Supports traffic splitting based on channel, time period, and region, and allows real-time tracking of click and conversion data.
## Use Cases
- [WhatsApp Private Domain Operation](https://www.salesmartly.com/solutions/whatsapp-private-domain-operation/): SaleSmartly cross-border e-commerce solution provides efficient crm marketing management support for cross-border e-commerce through WhatsApp-based 7*24-hour online customer service, AI marketing, automated processes, and online multilingual translation.
- [Social Marketing](https://www.salesmartly.com/solutions/social-marketing/): SaleSmartly can bind multiple Facebook accounts, multiple homepages are aggregated on the same interface, the accounts are managed uniformly, and messages are received and processed in a timely manner. The operation is convenient, and the account only needs one-click authorization.
- [CTX — Click to Message](https://www.salesmartly.com/solutions/click-to-message/): SaleSmartly provides a complete Meta Click to Message (CTX) solution for Click to WhatsApp, Click to Messenger, and Click to Instagram Direct ads. It helps businesses use AI auto-replies, ad source tracking, CRM management, Meta CAPI data sync, and full-funnel attribution so every ad click becomes a trackable, convertible, and reusable customer asset.
- [E-Commerce Smart Shopping Guide](https://www.salesmartly.com/solutions/independent-station-intelligent-guide/): We focus on providing SaaS marketing tools for overseas users for cross-border independent stations. Through customer data platforms, shopping guide robots, and marketing automation, we reach users' various shopping nodes to improve consumers' purchasing opportunities.
- [B2B Lead Response Management](https://www.salesmartly.com/solutions/b2b-inquiry/): SaleSmartly omni-channel customer communication system can help you manage and optimize the B2B inquiry processing process. Allows you to quickly respond to inquiries, establish good communication and relationships with sellers through timely and professional replies, and improve customer satisfaction and order completion rates.
- [SaaS Platform Customer Support](https://www.salesmartly.com/solutions/saas-tool-support/): It provides a wealth of cross-border e-commerce operation tools, adopts AI customer service + automated process model, and combines multi-channel integration, data analysis, team collaboration, real-time translation and other functions to provide more efficient operational support for cross-border enterprises.
- [Email Management](https://www.salesmartly.com/solutions/mail-management/): Put email marketing at the heart of customer interactions and increase your store's ROI. With SaleSmartly e-commerce solutions, build standards-based email journeys, create targeted content, and increase email open rates to achieve better marketing results.
- [Customer Service Automation](https://www.salesmartly.com/solutions/chatbot/): Intelligent customer service automation combines AI technology and automated processes to achieve keyword triggering, automatic tagging, assessment, cross-group communication, and intelligent allocation of dialogues to human customer service representatives. This enables businesses to operate efficiently without full human intervention, ensuring that customer inquiries are responded to quickly. At the same time, it continuously improves service efficiency and customer experience through data analysis and process optimization, helping businesses save labor costs and improve team efficiency.
- [WhatsApp API](https://www.salesmartly.com/solutions/whatsapp-api/): Manage your official WhatsApp API account in one place, supporting one-click mass messaging, automated notifications, AI customer service, and multi-agent collaboration. Earn Meta's official blue checkmark certification to reach global customers and enhance your business's trustworthiness.
- [Multi-Agent Team Collaboration](https://www.salesmartly.com/solutions/team-management/): Unified member account and permission settings enable centralized viewing of service records and quality inspection reports, facilitating standardized team management. It supports unified account management, granular permission settings, and service quality inspection monitoring, ensuring data security and efficient, orderly team collaboration.
## Teams
- [Cross-border After-Sales Team Solutions Omnichannel Smart Customer Service Tool](https://www.salesmartly.com/teams/customer-service/): SaleSmartly gives cross-border support teams AI-powered customer service and an omnichannel inbox. Manage WhatsApp, Messenger, Instagram, Email and more in one place, with automation for logistics, returns, translation and repeat inquiries.
## Integrations
- [Chat Widget](https://www.salesmartly.com/integrations/chat-widget/): The SaleSmartly online customer service chat system supports embedding in various independent websites such as shoplazza, shopify, shopline, shopyy, shoptop, wordpress, etc., allowing you to use SaleSmartly to communicate with customers in all your stores in real time on one interface.
- [TikTok](https://www.salesmartly.com/integrations/tiktok/): SalesSmartly is designed specifically for TikTok merchants, integrating message management, CRM, automated processes and AI robots to help you efficiently manage comments and private messages, achieve accurate customer reach and improve conversion rates. It supports cross-border omni-channel customer operations and is a one-stop service for TikTok traffic!
- [Facebook Messenger](https://www.salesmartly.com/integrations/facebook-messenger/): Integrate your multiple Facebook homepages into SaleSmartly. You don’t need to switch accounts frequently. You only need to respond to all your account information and post comments in a timely manner on one interface, and close the relationship with customers through personalized interaction.
- [Instagram](https://www.salesmartly.com/integrations/instagram/): View and process post comments and reply to private messages through SaleSmartly, allowing you to maintain existing customer relationships and communicate with potential customers at the same time, and improve scrm conversion effects.
- [WhatsApp](https://www.salesmartly.com/integrations/whatsapp/): SaleSmartly provides cross-border enterprises with an efficient WhatsApp scrm tool, which enables group broadcasting, active triggering of marketing, and all-day reception of AI customers. It helps enterprises transfer high-quality customers to private domain traffic.
- [WhatsApp Business API](https://www.salesmartly.com/integrations/whatsApp-business-api/): WhatsApp's official website Api interface creates a new overseas business model, realizes mass messaging to precise intended customers, directly connects the button to private domain customer service with one click, and the official interface mass messaging enables global advertising and marketing.
- [Telegram](https://www.salesmartly.com/integrations/telegram/): Automated community management improves team activity operation efficiency. With refined user management, behavior and tracking, you can control the instantaneous dynamics of the community.
- [LINE](https://www.salesmartly.com/integrations/line/): Use line's omni-channel communication and automation capabilities to establish closer connections with your customers and improve your customer service efficiency and sales conversion rate. Use SaleSmartly to make your line marketing simpler, smarter, and more effective.
## Industries
- [Retail](https://www.salesmartly.com/industry/retail/): Discover how retail businesses use SaleSmartly for new customer acquisition, AI-driven shopping suggestions, engagement, and customer loyalty. Leverage social media automation, AI chatbots, tag segmentation, user profiling, and bulk API messaging to boost conversion rates and lifetime value.
- [Education](https://www.salesmartly.com/industry/education/): Learn how educational institutions can leverage SaleSmartly for course consultation and registration, college application guidance, enrollment follow-up, student management, and parent-school communication. Through channel aggregation, automated reminders, AI chatbots, tag-based segmentation, and targeted push notifications, they can achieve efficient student recruitment, enhance the learning experience, and boost renewal conversion rates.
- [Healthcare](https://www.salesmartly.com/industry/healthcare/): See how medical and aesthetic medicine institutions use SaleSmartly to improve consultation efficiency, optimize appointment processes, and achieve follow-up care and repeat purchase activation. Through multi-channel aggregation, AI chatbots, automated processes, tags, and user profiling, SaleSmartly brings higher conversion rates and customer retention to aesthetic medicine institutions.
- [Manufacturing](https://www.salesmartly.com/industry/manufacturing/): In the manufacturing sector's global expansion, long sales cycles, complex follow-ups, and sales collaboration difficulties are common. This case study demonstrates how manufacturing enterprises use SaleSmartly to solve data fragmentation, unify customer management and sales processes, and achieve stable follow-ups and efficient conversions.
- [Logistics](https://www.salesmartly.com/industry/logistics/): In logistics, scattered inquiries, slow quotes, and delayed tracking feedback often impact customer satisfaction. This case demonstrates how logistics companies use SaleSmartly to aggregate multi-platform communication, automate quotes and progress updates, synchronously improving service efficiency and customer experience.
- [Travel](https://www.salesmartly.com/industry/travel/): Tourism services span consultation, booking, travel, and post-trip maintenance. A break in any link affects repurchase. This case shares how travel companies use SaleSmartly to manage the complete customer journey, achieving efficient reception, precise recommendations, and continuous interaction to enhance overall service experience and conversion.
- [Used Cars](https://www.salesmartly.com/industry/used-cars/): Used car transactions rely on trust and high-frequency communication. Manual follow-up is often inefficient. This case shows how used car businesses use SaleSmartly to achieve 'cold start', automate test drive appointments, and improve transaction transparency, shortening the sales cycle and enhancing customer retention.
## Alternatives
- [Manychat Alternative](https://www.salesmartly.com/alternatives/manychat-alternative/): Unify WhatsApp, Messenger, Instagram, Email, and Livechat on SaleSmartly. Combined with enterprise AI agents and automated workflows, it serves as the best Manychat alternative for cross-border teams to acquire, convert, and retain customers. Supports detailed feature comparison and migration assessment.
- [Respondio Alternative](https://www.salesmartly.com/alternatives/respondio-alternative/): Still troubled by Respond.io's high active contact fees, the $79/month Starter plan without workflows, and its closed AI ecosystem? SaleSmartly offers affordable plans with unlimited contacts, open integration with custom AI agents (HelpKnow, OpenAI Assistants, GPTBots, Coze, Dify...), and built-in smart routing links.
- [Wati Alternative](https://www.salesmartly.com/alternatives/wati-alternative/): Looking for a WATI alternative? Compare SaleSmartly and WATI across WhatsApp Business API, customer management, AI Agents, automation workflows, team collaboration, and multichannel customer operations.
- [Sleekflow Alternative](https://www.salesmartly.com/alternatives/sleekflow-alternative/): Looking for a SleekFlow alternative? Compare SaleSmartly and SleekFlow across omnichannel messaging, customer operations, AI Agent, team collaboration, cross-border support, and pricing plans.
## Help Center
### Product Introduction
#### Chat
- [Quick Start [Chat]](https://help-en.salesmartly.com/docs/live-chat-introduction):
- [Quick Start [New Online Chat]](https://help-en.salesmartly.com/docs/newonlinechat):
- [Quickly Retrieve Session and Customer Information](https://help-en.salesmartly.com/docs/search-sessions-customer-info):
- [Translate Customer Language](https://help-en.salesmartly.com/docs/customer-language-translation):
- [Multi-function Chat Window](https://help-en.salesmartly.com/docs/multi-feature-chat-window):
- [Use Common Phrases](https://help-en.salesmartly.com/docs/use-saved-replies):
- [Improve Customer Profile](https://help-en.salesmartly.com/docs/build-customer-profile):
- [Add Order Information](https://help-en.salesmartly.com/docs/6ZJeSlGW):
- [Using AI to Make Chatting More Convenient](https://help-en.salesmartly.com/docs/ai-powered-chat):
- [Use Common Phrases](https://help-en.salesmartly.com/docs/us
