llms.txt
Compare with other sites' llms.txt files →# Bandcamp Help Center
> How can we help?
## Accounts & Login
- [Login help](https://get.bandcamp.help/en/articles/15263114-login-help.md): Reviews common login issues like resetting your password, updating your login email address, and how to log in if you have multiple accounts that use the same email address.
- [Frequently Asked Questions](https://get.bandcamp.help/en/articles/15263111-frequently-asked-questions.md): The FAQs list a number of the most common Fan and Artist issues, like logging in, why your payment was declined, how to get paid as an artist or label, and how to find out what's going on with your...
- [I forgot my password, login email, or username.](https://get.bandcamp.help/en/articles/15263113-i-forgot-my-password-login-email-or-username.md): How to reset your password, what to do if you don't receive a password reset or activation email, and how to contact Support if you can't log in.
- [I can no longer access my login email.](https://get.bandcamp.help/en/articles/15263182-i-can-no-longer-access-my-login-email.md): If you can't access your Bandcamp login email address, you'll need to contact our support team for assistance.
- [I have a fan account and an artist account. When I log in, it keeps taking me to the wrong account!](https://get.bandcamp.help/en/articles/15263246-i-have-a-fan-account-and-an-artist-account-when-i-log-in-it-keeps-taking-me-to-the-wrong-account.md)
- [I can't log into my fan account even though I know I've made purchases.](https://get.bandcamp.help/en/articles/15263279-i-can-t-log-into-my-fan-account-even-though-i-know-i-ve-made-purchases.md): We don't automatically create an account for you when you make a purchase, so it's possible you don't have one yet. You can create a fan account and link your purchases to it, though.
- [How do I change my username?](https://get.bandcamp.help/en/articles/15263318-how-do-i-change-my-username.md): It isn't possible to change your login username. You can, however, update your artist subdomain and fan URL.
- [How do I change my login email?](https://get.bandcamp.help/en/articles/15263338-how-do-i-change-my-login-email.md): You can update your login email address in the Settings page on both mobile and desktop browsers.
- [How do I change my password?](https://get.bandcamp.help/en/articles/15263358-how-do-i-change-my-password.md): You can update your password from your Settings page or from our general password reset page.
- [How do I connect my Bandcamp accounts?](https://get.bandcamp.help/en/articles/15263160-how-do-i-connect-my-bandcamp-accounts.md): You can connect your Bandcamp accounts by going to the Connected Accounts tab on your Settings page and following the instructions.
- [I already have a Bandcamp artist account, can I sign up for a fan account too?](https://get.bandcamp.help/en/articles/15263271-i-already-have-a-bandcamp-artist-account-can-i-sign-up-for-a-fan-account-too.md): Yes. If you’d like your artist and fan account to be one and the same \(so there’s no logging out of one and in to the other nonsense\), mak...
- [Notice about employment scams](https://get.bandcamp.help/en/articles/15263046-notice-about-employment-scams.md): Employment scams are a form of fraud where scammers target job seekers by claiming to be recruiters representing a company like Bandcamp.
## Artists & Labels
- [I received an invitation to connect to an Artist or Label I don’t know.](https://get.bandcamp.help/en/articles/15263146-i-received-an-invitation-to-connect-to-an-artist-or-label-i-don-t-know.md): If you’ve received an invite to connect to an Artist or Label and you don’t know the sender, no action is required on your part. You can i...
- [Can I have multiple artist accounts?](https://get.bandcamp.help/en/articles/15263233-can-i-have-multiple-artist-accounts.md): To create an additional artist account on Bandcamp, log out of your current accounts and sign up as an artist using a unique email, username, and password. You can also link multiple accounts to ma...
- [I’m an artist and just received an invitation to join a label. How does that work?](https://get.bandcamp.help/en/articles/15263269-i-m-an-artist-and-just-received-an-invitation-to-join-a-label-how-does-that-work.md): Our tools let labels and artists work together seamlessly, so that no one needs to share login information or upload multiple versions of ...
- [What are tags, and how do I use them?](https://get.bandcamp.help/en/articles/15263096-what-are-tags-and-how-do-i-use-them.md): Tags are an important part of our search and Discovery features. You can add them to your Profile page for Genre and location. You can also tag each album and track individually.
- [I already have a fan account. Can I create an artist account?](https://get.bandcamp.help/en/articles/15263301-i-already-have-a-fan-account-can-i-create-an-artist-account.md): You can have both a fan and artist account on Bandcamp. To avoid login headaches, use unique login credentials for each account, then connect your accounts from your Settings page.
- [Why is a buyer missing from the "supported by" section of my release page?](https://get.bandcamp.help/en/articles/15263379-why-is-a-buyer-missing-from-the-supported-by-section-of-my-release-page.md): Buyers must have a Fan account to appear in the “supported by” section of the item they bought. Fans must also have a profile picture and/or at least four purchases to be listed.
- [How do I set up a charity release?](https://get.bandcamp.help/en/articles/15263400-how-do-i-set-up-a-charity-release.md): For charity release, we recommend coordinating with the organization you're working with to transfer any funds raised. Please note that if...
- [How do I delete my artist or label account?](https://get.bandcamp.help/en/articles/15263407-how-do-i-delete-my-artist-or-label-account.md): To delete your artist or label account, visit your Profile page and click “permanently delete this account.” If your account is linked to a label, ask them to unlink it first to reveal the option.
- [Does Bandcamp have an API?](https://get.bandcamp.help/en/articles/15263422-does-bandcamp-have-an-api.md): Yes, Bandcamp has an API
- [How to recognize a suspicious message](https://get.bandcamp.help/en/articles/15263434-how-to-recognize-a-suspicious-message.md): Tips to help you identify scams on Bandcamp
- [Which sales report should I use?](https://get.bandcamp.help/en/articles/15263083-which-sales-report-should-i-use.md): Bandcamp offers three different reports to help you track and manage your sales and revenues: the revenue summary report \(which focuses on...
- [Where do I set who gets paid for a given release?](https://get.bandcamp.help/en/articles/15263154-where-do-i-set-who-gets-paid-for-a-given-release.md): Set payment recipients in the item editor's pricing section. For options to appear, the artist must first add their PayPal address to their Profile page. Labels control overrides, while items show ...
- [What if I suddenly change pricing tiers?](https://get.bandcamp.help/en/articles/15263239-what-if-i-suddenly-change-pricing-tiers.md): Your first month costs $20, even if you exceed 15 artists right away. Future months are billed at $20 or $50, depending on your total artist count at the end of each billing cycle.
- [How do I cancel my Label account, and what happens when I do?](https://get.bandcamp.help/en/articles/15263277-how-do-i-cancel-my-label-account-and-what-happens-when-i-do.md): Cancel your subscription via your Profile page. Features remain active until the paid month ends; no partial refunds are given.
- [Can I see some examples of other labels that are already on Bandcamp?](https://get.bandcamp.help/en/articles/15263108-can-i-see-some-examples-of-other-labels-that-are-already-on-bandcamp.md)
- [Can I customize the order in which artists appear in the artists tab?](https://get.bandcamp.help/en/articles/15263153-can-i-customize-the-order-in-which-artists-appear-in-the-artists-tab.md): You can customize the order of the artists listed on your label account's "Artists" tab by hovering over the image to reveal a "move" icon. Then you can drag and drop to reorder them.
- [Can I customize the order of my releases in the Music tab?](https://get.bandcamp.help/en/articles/15263201-can-i-customize-the-order-of-my-releases-in-the-music-tab.md): Label accounts on Bandcamp cannot customize the order of their releases on the Music and Merch tabs. The page will automatically sort by newest to oldest and cannot be manually rearranged.
- [How do I make my artist/music/merch tab the default when a visitor comes to my site?](https://get.bandcamp.help/en/articles/15263242-how-do-i-make-my-artist-music-merch-tab-the-default-when-a-visitor-comes-to-my-site.md): Go to your Profile page, and in the section titled “Home Page,” you’ll see a radio selection for setting your default tab.
- [I already have a direct-to-fan store for my label, why bother setting up on Bandcamp?](https://get.bandcamp.help/en/articles/15263121-i-already-have-a-direct-to-fan-store-for-my-label-why-bother-setting-up-on-bandcamp.md): Bandcamp is more than a direct-to-fan storefront, we’re a retail music destination in our own right. Fans have paid artists ${{bcstats\_tot...
- [How do I convert my artist page to a label account?](https://get.bandcamp.help/en/articles/15263179-how-do-i-convert-my-artist-page-to-a-label-account.md): We've streamlined the conversion process so that no music, merch or images already on your page need to be re-uploaded, and all of your st...
- [Is there a type of label that should not get a label account?](https://get.bandcamp.help/en/articles/15263353-is-there-a-type-of-label-that-should-not-get-a-label-account.md): Is there a type of label that should not get a label account?Yes. A label that primarily releases one-off reissues should probably stick w...
- [How do label accounts work with track/album codes \(formerly known as download codes\)?](https://get.bandcamp.help/en/articles/15263093-how-do-label-accounts-work-with-track-album-codes-formerly-known-as-download-codes.md): \(If you don’t already know about track/album codes, you can learn more about them here.\) Label accounts get 3,000 codes to start, and we a...
- [Hiding and unhiding artists](https://get.bandcamp.help/en/articles/15263097-hiding-and-unhiding-artists.md): Labels can choose to hide artists on their roster. This allows the label to sell items from the artist, but without the artist or any of t...
- [How do label accounts work with mailing lists?](https://get.bandcamp.help/en/articles/15263151-how-do-label-accounts-work-with-mailing-lists.md): The label level mailing list is not a rollup of all your individual artists’ mailing lists. Fans joined a mailing list for a specific arti...
- [How do I share a release with a label who holds the rights in a different territory?](https://get.bandcamp.help/en/articles/15263203-how-do-i-share-a-release-with-a-label-who-holds-the-rights-in-a-different-territory.md): Use our Territory Support tool to assign rights to a release's sales to Artists or Labels based in other regions.
- [I added an artist to my label that was already selling their own version of an album. Can I merge them?](https://get.bandcamp.help/en/articles/15263236-i-added-an-artist-to-my-label-that-was-already-selling-their-own-version-of-an-album-can-i-merge-them.md): Oops, a dupe. It’s not possible to merge releases together or move sales data over from one release to another. Setting the lesser-sold ve...
- [Why create individual artist accounts for each artist under my label?](https://get.bandcamp.help/en/articles/15263115-why-create-individual-artist-accounts-for-each-artist-under-my-label.md): We recommend separate accounts for each artist under a label because then the artist can have their own distinct visual design, their own ...
- [I’ve just signed a new artist, how do I add them to my label account?](https://get.bandcamp.help/en/articles/15263162-i-ve-just-signed-a-new-artist-how-do-i-add-them-to-my-label-account.md): Use the “+ add” menu in the navigation bar. If the artist is already on Bandcamp, choose “existing artist.” Requesting access from the ar...
- [I invited an artist to my label but they didn’t get the notification.](https://get.bandcamp.help/en/articles/15263207-i-invited-an-artist-to-my-label-but-they-didn-t-get-the-notification.md): Label invites are sent to the artist’s login email address, which is the address listed on their Settings page. They’ll want to make sure ...
- [How do I assign an existing release to an artist page?](https://get.bandcamp.help/en/articles/15263235-how-do-i-assign-an-existing-release-to-an-artist-page.md): If a release on your label should live on an artist page, just append /label\_conversion to the end of your label’s URL. This tool will sca...
- [How do I remove an artist from my label roster?](https://get.bandcamp.help/en/articles/15263263-how-do-i-remove-an-artist-from-my-label-roster.md): Should your relationship come to an end and you wish to transfer the page and its contents over to the artist, just roll over their image ...
- [My artist already has a page on Bandcamp, but we want our own version.](https://get.bandcamp.help/en/articles/15263310-my-artist-already-has-a-page-on-bandcamp-but-we-want-our-own-version.md): We strongly recommend sharing the existing page instead of making a second page for the artist. Creating duplicate artist accounts confuse...
- [What is a Subscriber Only Listening Party?](https://get.bandcamp.help/en/articles/15263047-what-is-a-subscriber-only-listening-party.md): It’s a bit what it sounds like: a subscriber only Listening Party allows you to set up a Listening Party exclusively for your subscribers....
- [What is a Listening Party? How does it work?](https://get.bandcamp.help/en/articles/15263109-what-is-a-listening-party-how-does-it-work.md): Listening Parties are free, audio-only Bandcamp Live events to preview albums and chat with fans. The album plays automatically from the start, and the chat remains open for 1 hour after it ends. E...
- [How do I set up my Listening Party?](https://get.bandcamp.help/en/articles/15263166-how-do-i-set-up-my-listening-party.md): Our goal is to make setting up and hosting a Listening Party as simple and hands-off as possible. We’d like to encourage active, dedicated...
- [Who can participate in a Listening Party chat?](https://get.bandcamp.help/en/articles/15263212-who-can-participate-in-a-listening-party-chat.md): The Listening Party chat is open to all logged-in fans by default. You’ll have the option to turn on Supporter-only Chat to limit the chat...
- [Do I need a moderator for my Listening Party?](https://get.bandcamp.help/en/articles/15263240-do-i-need-a-moderator-for-my-listening-party.md): Assigning moderators for your Listening Party is not required, but we highly recommend having one or two trusted helpers to moderate the c...
- [Listening Party FAQ](https://get.bandcamp.help/en/articles/15263278-listening-party-faq.md): Can I schedule more than one Listening Party for my album at a time?Not yet. Currently, it’s only possible to schedule one event per album...
- [What software do I need to run a live stream?](https://get.bandcamp.help/en/articles/15263164-what-software-do-i-need-to-run-a-live-stream.md): For desktop streaming, you can use any streaming software you choose, though we highly recommend Open Broadcaster Software \(OBS\). It’s fre...
- [How do I run a live stream on Bandcamp using OBS?](https://get.bandcamp.help/en/articles/15263208-how-do-i-run-a-live-stream-on-bandcamp-using-obs.md): We recommend streaming on Bandcamp via OBS, as it's free and fairly easy to use, but also deeply configurable. You can download OBS here. ...
- [How do I test my live stream?](https://get.bandcamp.help/en/articles/15263251-how-do-i-test-my-live-stream.md): When creating a live stream on Bandcamp, you will be asked to test your connection before publishing. You can also continue to test to you...
- [How do I start my live stream?](https://get.bandcamp.help/en/articles/15263286-how-do-i-start-my-live-stream.md): Pre-show testing You should visit the show page well in advance of the scheduled start time so that you can do a final connection test and...
- [Can I upload a pre-recorded show instead of a live stream?](https://get.bandcamp.help/en/articles/15263312-can-i-upload-a-pre-recorded-show-instead-of-a-live-stream.md): Yes! You can use a pre-recorded show. To do it, you’ll need streaming software like OBS \(or another video encoder\) to send your video as a live stream. Just load your video into the software, and i...
- [Do I need a moderator for my live stream?](https://get.bandcamp.help/en/articles/15263363-do-i-need-a-moderator-for-my-live-stream.md): If you choose to enable chat, it’s highly recommended that you add one or two trusted friends or fans to moderate chat while the show is i...
- [How should I promote my live stream?](https://get.bandcamp.help/en/articles/15263381-how-should-i-promote-my-live-stream.md): Publishing your show will notify your existing followers and hopefully you should see some ticket sales or RSVPs from that. However, as wi...
- [What are the best audio and video settings for live streaming?](https://get.bandcamp.help/en/articles/15263408-what-are-the-best-audio-and-video-settings-for-live-streaming.md): It depends on your connection, but in most cases the optimal settings for streaming on Bandcamp Live are: Audio quality / bitrate: 192kbps...
- [My internet connection is fast and stable, but my live stream is choppy when testing. Why?](https://get.bandcamp.help/en/articles/15263430-my-internet-connection-is-fast-and-stable-but-my-live-stream-is-choppy-when-testing-why.md): If you are experiencing issues with streaming on a fast and reliable internet connection, your OBS settings may be too high for your devic...
- [How do I live stream on Bandcamp using Zoom?](https://get.bandcamp.help/en/articles/15263440-how-do-i-live-stream-on-bandcamp-using-zoom.md): If you're hosting a Q&A, interviewing guests, or are a comedian performing at the cutting edge, you may want to stream to Bandcamp Liv...
- [When live streaming on StreamYard, audio seems tinny or low quality. Can I fix this?](https://get.bandcamp.help/en/articles/15263446-when-live-streaming-on-streamyard-audio-seems-tinny-or-low-quality-can-i-fix-this.md): If using StreamYard, you may experience low quality audio if you have echo cancellation on. You can turn this off in Settings once in the ...
- [Can anyone view my live stream?](https://get.bandcamp.help/en/articles/15263448-can-anyone-view-my-live-stream.md): To join your livestream, fans just need a free Bandcamp account. For free shows, they'll RSVP first. For paid shows, they'll need to buy a ticket and log in with the same account they used to purch...
- [Can I sell merch during my live stream?](https://get.bandcamp.help/en/articles/15263452-can-i-sell-merch-during-my-live-stream.md): Yes! You can sell merch during your live stream on Bandcamp. Just add your merch to your Bandcamp page, and it will show up while you’re streaming, so fans can easily see it and buy it while they w...
- [How should I price my live stream?](https://get.bandcamp.help/en/articles/15263456-how-should-i-price-my-live-stream.md): You can run free and ticketed shows on Bandcamp. There are benefits to each: Free Free shows give you the best chance of bringing in as ma...
- [I bundled a digital album with my live stream ticket. Will those sales still be reported to charting agencies?](https://get.bandcamp.help/en/articles/15263460-i-bundled-a-digital-album-with-my-live-stream-ticket-will-those-sales-still-be-reported-to-charting-agencies.md): If you're in the US, the answer is unfortunately no. Nielsen/Soundscan recently introduced some new rules clarifying that bundled sales of...
- [Can I reschedule or cancel a live stream?](https://get.bandcamp.help/en/articles/15263
