medicalansweringservice.app

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# Medical Answering Service

> AI medical answering service for doctor offices and healthcare practices. It connects to an EHR or PMS, follows office-specific rules, supports English, Spanish, and other widely spoken languages, and covers patient communications around the clock.

Practices can keep their existing phone number, define how calls should be handled, and connect approved workflows to their EHR or practice management system.

## Product capabilities

- Answer patient calls 24/7, including after-hours, weekends, and holidays.
- Support English, Spanish, and other widely spoken languages.
- Book, reschedule, and cancel appointments using live EHR/PMS availability.
- Collect patient intake details, refill requests, insurance information, staff messages, and other approved requests.
- Route urgent or out-of-scope calls to the practice's team according to its rules.
- Support calls, two-way text messages, web chat, and proactive patient outreach.
- Support HIPAA-compliant workflows. A Business Associate Agreement (BAA) is available when required.

## Licensing and usage

- One-time software license with subscription-style installment payments.
- Usage is billed at $0.06 per minute from day one under the current pricing model.
- The license covers one practice, unlimited providers, and one EHR/PMS integration.
- Payment is due only after agreed acceptance criteria are met.
- Full refund available for any reason within 60 days of payment.
- Free lifetime bug fixes, including compatibility updates when EHR APIs change.
- The running rate may change if third-party costs change.

## Setup

The setup process reviews the practice website and office rules, configures phone routing and the approved EHR/PMS connection, runs test calls, and refines the workflows before launch.

## Important Pages

- [Home and product overview](https://medicalansweringservice.app/)
- [Request a setup review](https://medicalansweringservice.app/request-setup)
- [Contact](https://medicalansweringservice.app/contact)
- [Privacy policy](https://medicalansweringservice.app/legal/privacy-policy)
- [Terms and conditions](https://medicalansweringservice.app/legal/terms)

## Contact

- Email: support@medicalansweringservice.app