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All Live Chat, Helpdesk & AI Support

Best Live Chat, Helpdesk & AI Support for Shopify in 2026

Ranked by use across the 209 scanned Shopify sites with any Live Chat, Helpdesk & AI Support tool right now.

40% of sites, paid

Online-store helpdesk and AI agent that Gorgias says is trained on ecommerce and Shopify data.

Visit Gorgias ↗

WhatsApp click-to-chat button

39% of sites, free

A wa.me link that opens a WhatsApp conversation with the business, counted whether or not a plugin draws a button around it.

Visit WhatsApp click-to-chat button ↗

5% of sites, freemium

Shopify-friendly live chat and AI customer service software that also runs on WordPress and Wix.

Visit Tidio ↗

1

Gorgias83 sites (40%), paid

Online-store helpdesk and AI agent that Gorgias says is trained on ecommerce and Shopify data.

2

WhatsApp click-to-chat button82 sites (39%), free

A wa.me link that opens a WhatsApp conversation with the business, counted whether or not a plugin draws a button around it.

3

Tidio10 sites (5%), freemium

Shopify-friendly live chat and AI customer service software that also runs on WordPress and Wix.

4

Intercom7 sites (3%), +2 in 90 days, paid

Helpdesk and live chat platform whose AI agent, Fin, can also run alongside another vendor's helpdesk.

5

Zendesk Messaging / Web Widget6 sites (3%), paid

Chat widget for websites and mobile apps that shares a Zendesk workspace with the support team's tickets.

6

Help Scout Beacon5 sites (2%), paid

7

LiveChat4 sites (2%), paid

Live chat software pitched at teams that sell through chat, Shopify stores among them.

8

Crisp3 sites (1%), freemium

Shared inbox and live chat widget from a bootstrapped company in France.

9

Podium Webchat3 sites (1%), paid

10

Re:amaze3 sites (1%), paid

11

Ada2 sites (1.0%), paid

Enterprise AI agents for customer service in regulated, high-volume industries such as financial services and travel.

12

Chatwoot2 sites (1.0%), open-source

13

HubSpot Live Chat2 sites (1.0%), freemium

Chatbot builder and live chat built into HubSpot's CRM, for qualifying leads, booking meetings and answering common questions.

14

Zendesk Chat (Zopim)2 sites (1.0%), paid

Legacy live chat widget that began as Zopim, the SaaS chat service Zendesk bought in 2014.

15

Freshchat1 site (0.5%), freemium

Business messaging across live chat, messaging apps, email and voice, with AI bots, from Freshworks.

16

Genesys Cloud Web Messaging1 site (0.5%), paid

Asynchronous web messaging for Genesys Cloud, in which visitors can leave a conversation with a bot or agent and return to it later.

17

GetButton.io (WhatsHelp)1 site (0.5%), freemium

18

Gladly1 site (0.5%), paid

Commerce-focused AI for retail brands that keeps a single assistant across a shopper's whole relationship with the store.

19

Kustomer1 site (0.5%), paid

Quote-based customer service platform built on a CRM, with one source of customer data for AI and human agents.

20

Userlike (LiveChat Group)1 site (0.5%), freemium

21

Voiceflow1 site (0.5%), freemium

22

Zoho SalesIQ1 site (0.5%), freemium

Tracking-led live chat that pairs real-time website visitor analytics with operator chat.