backengine.ai

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# BackEngine crawler policy
# Search and answer-engine retrieval crawlers may access the public site.
User-agent: Googlebot
Allow: /

User-agent: Bingbot
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User-agent: OAI-SearchBot
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User-agent: ChatGPT-User
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# Training-specific crawlers are handled separately from retrieval crawlers.
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# Keep private, duplicate, and non-public routes out of crawl paths.
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Disallow: /archive/
Disallow: /api/
Disallow: /oauth/
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Sitemap: https://backengine.com/sitemap.xml

# BackEngine

> BackEngine is a secure, permission-aware context layer for enterprise AI. It connects to existing company systems, organizes scattered business information into a governed context layer, and delivers the right authorized context to AI applications and models when needed.

Canonical website: https://backengine.com/

## What BackEngine does

BackEngine connects authorized customer and prospect data from systems such as CRM, call recordings, email, chat, support, documents, and customer feedback. It cleans and deduplicates the data, resolves people and accounts across systems, joins related records, and organizes the result as a continuously updated customer graph and semantic index.

When a person or workflow asks a question, BackEngine applies the asking user's permissions and returns focused, source-linked context to the AI system. Teams can use BackEngine from supported AI assistants, including Claude and ChatGPT, through BackEngine's MCP server.

BackEngine does not replace the source systems where work happens. It prepares their authorized customer context so an AI system can reason across the complete account history instead of retrieving isolated raw records from one app at a time.

## Verified facts

- BackEngine prepares customer context before questions are asked rather than retrieving and interpreting unrelated raw records only at query time.
- Permissions can be scoped by user, team, and account group across joined customer data.
- Customer data is used to provide the BackEngine service and is not used to train AI models.
- Customer data is encrypted in transit and at rest, isolated by company, and protected with per-company encryption keys.
- BackEngine is hosted on AWS in North America.
- BackEngine is SOC 2 and HIPAA compliant and can sign BAAs.
- Setup begins with an authorization call that usually takes the customer about 15 minutes. BackEngine handles configuration and historical backfill; data is typically ready in about two days.
- Pricing is based on the number of customers and prospects tracked in the graph, not the number of people using BackEngine. Seats and AI agents are included.
- BackEngine supports direct questions and scheduled workflows such as meeting briefs, account summaries, and forecast checks.

## Published benchmark

In BackEngine's published head-to-head benchmark using the same data, questions, and AI, BackEngine produced 64% fewer factual errors, surfaced 2.5× more critical facts, and used 81% fewer tokens than direct tool connections.

- Benchmark: https://backengine.com/benchmark
- Why not connect directly: https://backengine.com/why-not-connect-directly

## Canonical product pages

- Home: https://backengine.com/
- What is BackEngine: https://backengine.com/what-is-backengine
- How BackEngine works: https://backengine.com/how-backengine-works
- Security and privacy: https://backengine.com/security-and-privacy
- Connect and setup: https://backengine.com/connect-and-setup
- Pricing: https://backengine.com/pricing
- ROI: https://backengine.com/roi
- Build vs. buy: https://backengine.com/build-vs-buy
- BackEngine in action: https://backengine.com/backengine-in-action
- MCP: https://backengine.com/mcp

## Evidence and customer results

- Benchmark methodology: https://backengine.com/benchmark
- Customer stories: https://backengine.com/customers
- Crayon case study: https://backengine.com/case-studies/crayon
- Tattle case study: https://backengine.com/case-studies/tattle
- FOSSA case study: https://backengine.com/case-studies/fossa
- UserEvidence case study: https://backengine.com/case-studies/userevidence

## Research and guidance

- AI Enablement Report: https://backengine.com/aienablementreport
- AI Hiring Guide: https://backengine.com/aihiringguide
- AI Job Seeker Guide: https://backengine.com/aijobseekerguide
- School: https://backengine.com/school
- Human-readable FAQ: https://backengine.com/faq
- Machine-readable FAQ: https://backengine.com/faq.md

## Contact

- Request a demo: https://backengine.com/talk-to-us
- Contact BackEngine: https://backengine.com/contact