robots.txt
User-agent: *
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
# /og/ serves the per-article OG card that BlogPosting.image and og:image point at.
# /api/og/ is the retained legacy path for the same image; the longer Allow beats the
# shorter Disallow below per the robots.txt most-specific-match rule, which is why the
# alias is still fetchable. The per-crawler groups further down do not repeat these two
# lines because none of them disallows /og/ in the first place — only /api/ and the app.
Allow: /og/
Allow: /api/og/
Disallow: /api/
Disallow: /dashboard
Disallow: /cases
Disallow: /chat
Disallow: /admin
Disallow: /billing
Disallow: /settings
Disallow: /profile
Disallow: /decode
Disallow: /analytics
Disallow: /templates
# AI Search Crawlers — ALLOWED on blog/knowledge content
User-agent: GPTBot
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: OAI-SearchBot
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: ClaudeBot
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: Claude-SearchBot
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: PerplexityBot
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: Google-Extended
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: Grok-1
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: CCBot
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: Bytespider
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: Applebot-Extended
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: Amazonbot
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: DuckAssistBot
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
# Additional AI search crawlers — ALLOWED for AEO/LLM citations
User-agent: Google-CloudVertexBot
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: MistralAI-User
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: cohere-ai
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
# Live-fetch, citation, and training crawlers — ALLOWED for AEO (all AI bots)
User-agent: anthropic-ai
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: ChatGPT-User
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: Claude-Web
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
User-agent: meta-externalagent
Allow: /blog/
Allow: /knowledge/
Allow: /guides/
Allow: /faq/
Allow: /authors/
Allow: /llms.txt
Allow: /llms-full.txt
Disallow: /api/
Disallow: /dashboard
Sitemap: https://www.appealspro.ai/sitemap-index.xml
Sitemap: https://www.appealspro.ai/sitemap.xml
# news-sitemap.xml was declared here until 2026-09-28 and is not any more. It was
# Google's single recorded error on the property, serving a valid but zero-URL
# <urlset> hourly: the feed's window is 48 hours and publishing has been paused
# since 2026-09-10, so it can never be non-empty until publishing resumes. The
# route still serves (rule 7, never 404 a crawled URL); it is just not advertised.
# Reasoning and the re-enable condition: src/lib/seo/news-sitemap.ts, section
# "WHY THE FEED IS NO LONGER DECLARED".
llms.txt
# AppealsPro — Amazon Seller Appeals Knowledge Base
> AppealsPro is the AI-powered platform for Amazon sellers to write professional appeals, plan of action letters, and communications with Amazon Seller Support. Our knowledge base covers all 94 appeal categories.
## Documentation
- [Blog](https://www.appealspro.ai/blog): Latest articles on Amazon seller account health, appeals strategies, and policy updates.
- [Knowledge Base](https://www.appealspro.ai/knowledge): Comprehensive guides organized by appeal category.
- [Guides](https://www.appealspro.ai/guides): Step-by-step appeal writing guides.
- [Glossary](https://www.appealspro.ai/glossary): 59 defined Amazon-seller-appeals terms across 8 categories — plain-language definitions with links to in-depth guides
- [FAQ](https://www.appealspro.ai/faq): Frequently asked questions about Amazon seller appeals.
## Categories
### Account-Level Suspensions
- Account Deactivation (Section 3 BSA)
- Related/Linked Accounts
- Identity Verification Failure
- Forged/Manipulated Documents
- Account Health Rating (AHR) Deactivation
### Performance Metric Appeals
- Order Defect Rate (ODR) >1%
- Late Shipment Rate (LSR) >4%
- Pre-Fulfillment Cancel Rate >2.5%
- Valid Tracking Rate (VTR) <95%
- Invoice Defect Rate (IDR)
### Product/Listing Appeals
- Inauthentic Item Complaints
- Used Sold as New
- Not as Described
- Defective Product
- Restricted Product Violation
- ASIN Variation Abuse
- Listing Policy Violation
- Pricing Policy Violation
### Intellectual Property
- Trademark Infringement
- Copyright Infringement
- Patent Infringement
- Counterfeit Claim
- Brand Registry Disputes
### Regulatory & Safety
- FDA Compliance
- CPSC / Product Safety
- Pesticide / EPA Violations
- Hazmat / Dangerous Goods
- Product Recall Response
## Recent Articles
- [A-to-Z Guarantee Claims FBM Sellers Must Know](https://www.appealspro.ai/blog/a-to-z-guarantee-claims-fbm-sellers-must-know): A-to-Z Guarantee Claims FBM Sellers Must Know guide for Amazon sellers with evidence checklists and policy citations. AppealsPro.ai helps you respond.
- [FBA Reimbursement Claims: How to Recover Lost Revenue](https://www.appealspro.ai/blog/fba-reimbursement-claims-how-to-recover-lost-revenue): FBA Reimbursement Claims: How to Recover Lost Revenue: step-by-step appeal strategy with evidence checklists for sellers. AppealsPro.ai helps you respond.
- [Amazon Returns Abuse: How Sellers Can Fight Back](https://www.appealspro.ai/blog/amazon-returns-abuse-how-sellers-can-fight-back): Rising return shipping costs, SAFE-T claim restrictions, and widespread returns abuse are squeezing margins. AppealsPro.ai helps you respond.
- [Amazon Patent Infringement Appeal: When Amazon Keeps Rejecting Your Evidence](https://www.appealspro.ai/blog/amazon-patent-infringement-appeal-when-amazon-keeps-rejecting-your-evidence): A utility patent infringement complaint can remove your Amazon listing even when your product does not infringe. AppealsPro.ai gets you reinstated faster.
- [Amazon A-to-Z Claims & Buy Shipping: FBM Seller Guide](https://www.appealspro.ai/blog/amazon-a-to-z-claims-buy-shipping-fbm-seller-guide): This guide explains why, what your appeal rights are, and how to recover your ODR standing and reclaim debited funds. AppealsPro.ai helps you respond.
- [Amazon AWD Inventory Missing? How to Get Reimbursed](https://www.appealspro.ai/blog/amazon-awd-inventory-missing-how-to-get-reimbursed): Acting quickly and systematically is the difference between recovery and a permanently closed case. AppealsPro.ai helps Amazon sellers appeal faster.
- [Amazon A-to-Z Claims: FBM Sellers Fighting Fraudulent Returns](https://www.appealspro.ai/blog/amazon-a-to-z-claims-fbm-sellers-fighting-fraudulent-returns): When photo evidence is ignored and order defect rate rises anyway, sellers need a structured appeal strategy. AppealsPro.ai helps you respond.
- [Amazon Section 3 BSA Suspension: How to Fight Back](https://www.appealspro.ai/blog/amazon-section-3-bsa-suspension-how-to-fight-back): Amazon Section 3 BSA Suspension: How to Fight Back guide for Amazon sellers with evidence checklists and policy citations. AppealsPro.ai helps you respond.
- [Buyer Return Abuse on Amazon: How Sellers Fight Back](https://www.appealspro.ai/blog/buyer-return-abuse-on-amazon-how-sellers-fight-back): Buyer Return Abuse on Amazon: How Sellers Fight Back: Amazon seller appeals with evidence checklists and policy citations. AppealsPro.ai helps you respond.
- [Amazon IP Infringement Notice: How to Respond & Win](https://www.appealspro.ai/blog/amazon-ip-infringement-notice-how-to-respond-win): Receiving an Amazon IP infringement notice puts your listing and account health at immediate risk. AppealsPro.ai gets you reinstated faster.
- [Generic Branding Violations on Amazon: What Sellers Must Know](https://www.appealspro.ai/blog/generic-branding-violations-on-amazon-what-sellers-must-know): Generic Branding Violations on Amazon: What Sellers Must Know: step-by-step appeal strategy with evidence checklists. AppealsPro.ai helps you respond.
- [Amazon A-to-Z Claims & Guided Refunds: Seller Guide](https://www.appealspro.ai/blog/amazon-a-to-z-claims-guided-refunds-seller-guide): Amazon's Guided Refund Workflow automates return and refund decisions, often removing seller discretion entirely. Build your appeal on AppealsPro.ai.
- [Amazon Returns Abuse: How Sellers Fight Back](https://www.appealspro.ai/blog/amazon-returns-abuse-how-sellers-fight-back): When a buyer uses your product for 77 days and returns it damaged, Amazon's 30-day return policy feels meaningless. Build your appeal on AppealsPro.ai.
- [FBM Return Scam: Modified Label, Empty Box, Auto-Refund](https://www.appealspro.ai/blog/fbm-return-scam-modified-label-empty-box-auto-refund): Understanding what Amazon requires at each step is the difference between recovering $4,400 and absorbing a total loss. AppealsPro.ai helps you respond.
- [Amazon Product Recall Suspension: FBA Seller Guide](https://www.appealspro.ai/blog/amazon-product-recall-suspension-fba-seller-guide): Amazon Product Recall Suspension: FBA Seller Guide guide for Amazon sellers with evidence checklists and policy citations. AppealsPro.ai helps you respond.
- [Amazon A-to-Z Claim With Zero Evidence: FBA Seller's $1,800 Fight](https://www.appealspro.ai/blog/amazon-a-to-z-claim-with-zero-evidence-fba-seller-s-1-800-fight): For FBA sellers, Sedgwick's involvement adds a procedural layer that can slip past appeal deadlines. AppealsPro.ai helps Amazon sellers appeal faster.
- [FBA Auto-Disposal: How to Fight a $60K Inventory Loss](https://www.appealspro.ai/blog/fba-auto-disposal-how-to-fight-a-60k-inventory-loss): FBA Auto-Disposal: How to Fight a $60K Inventory Loss: step-by-step appeal strategy with evidence checklists for sellers. AppealsPro.ai helps you respond.
- [Buy Box Suppressed by Counterfeit? How to Fight Back](https://www.appealspro.ai/blog/buy-box-suppressed-by-counterfeit-how-to-fight-back): Buy Box Suppressed by Counterfeit? How to Fight Back: step-by-step appeal strategy with evidence checklists for sellers. AppealsPro.ai helps you respond.
- [UPS Weight Audit Gone Wrong: Fighting Amazon Shipping Overcharges](https://www.appealspro.ai/blog/ups-weight-audit-gone-wrong-fighting-amazon-shipping-overcharges): Seller-fulfilled sellers facing phantom weight disputes need a structured, evidence-backed appeal strategy. AppealsPro.ai helps you respond.
- [A-to-Z Claims Abuse: How FBM Sellers Can Fight Back](https://www.appealspro.ai/blog/a-to-z-claims-abuse-how-fbm-sellers-can-fight-back): A-to-Z Claims Abuse: How FBM Sellers Can Fight Back: Amazon seller appeals with evidence checklists and policy citations. AppealsPro.ai helps you respond.
- [Amazon Removal Order Cancelled? How to Recover Fees](https://www.appealspro.ai/blog/amazon-removal-order-cancelled-how-to-recover-fees): Amazon Removal Order Cancelled? How to Recover Fees: step-by-step appeal strategy with evidence checklists for sellers. AppealsPro.ai helps you respond.
- [A-to-Z Claim Approved Despite Buy Shipping Protection: What FBM Sellers Must Do](https://www.appealspro.ai/blog/a-to-z-claim-approved-despite-buy-shipping-protection-what-fbm-sellers-must-do): A-to-Z Claim Approved Despite Buy Shipping Protection: What FBM Sellers: evidence-backed appeal strategy for sellers. AppealsPro.ai helps you respond.
- [FBA Shipment Received by Amazon but No Inventory Credited](https://www.appealspro.ai/blog/fba-shipment-received-by-amazon-but-no-inventory-credited): FBA Shipment Received by Amazon but No Inventory Credited: step-by-step appeal strategy with evidence checklists. AppealsPro.ai helps you respond.
- [AI-Generated Return Fraud: How Sellers Fight Back](https://www.appealspro.ai/blog/ai-generated-return-fraud-how-sellers-fight-back): This guide walks through every step, from spotting the scheme to submitting a defensible response. AppealsPro.ai helps Amazon sellers appeal faster.
- [Amazon Counterfeit Claim: Funds Withheld Guide](https://www.appealspro.ai/blog/amazon-counterfeit-claim-funds-withheld-guide): Amazon Counterfeit Claim: Funds Withheld Guide guide for Amazon sellers with evidence checklists and policy citations. AppealsPro.ai helps you respond.
- [A-to-Z Claims on Delivered Orders: FBM Seller Guide](https://www.appealspro.ai/blog/a-to-z-claims-on-delivered-orders-fbm-seller-guide): A-to-Z Claims on Delivered Orders: FBM Seller Guide: Amazon seller appeals with evidence checklists and policy citations. AppealsPro.ai helps you respond.
- [FBA Return Fraud: How to Fight Back and Appeal](https://www.appealspro.ai/blog/fba-return-fraud-how-to-fight-back-and-appeal): FBA Return Fraud: How to Fight Back and Appeal guide for Amazon sellers with evidence checklists and policy citations. AppealsPro.ai helps you respond.
- [Amazon Disposed My FBA Inventory in Error: How to Get Reimbursed](https://www.appealspro.ai/blog/amazon-disposed-my-fba-inventory-in-error-how-to-get-reimbursed): Amazon Disposed My FBA Inventory in Error: How to Get: step-by-step appeal strategy with evidence checklists for sellers. AppealsPro.ai helps you respond.
- [Amazon Disbursement Hold: Recover Frozen Funds: amazon disbursement hold appeal](https://www.appealspro.ai/blog/amazon-disbursement-hold-recover-frozen-funds-amazon-disbursement-hold-appeal): Amazon Disbursement Hold: Recover Frozen Funds: amazon disbursement hold appeal: step-by-step appeal strategy. AppealsPro.ai helps you respond.
- [Drop-Shipping Scam on Amazon: How to Protect Your Brand](https://www.appealspro.ai/blog/drop-shipping-scam-on-amazon-how-to-protect-your-brand): Amazon's drop-shipping policy requires sellers to be the seller of record for every order. AppealsPro.ai helps Amazon sellers appeal faster.
- [Amazon Chargeback Claims Protection: FBM Seller Guide](https://www.appealspro.ai/blog/amazon-chargeback-claims-protection-fbm-seller-guide): Amazon Chargeback Claims Protection: FBM Seller Guide: step-by-step appeal strategy with evidence checklists for sellers. AppealsPro.ai helps you respond.
- [FBA Return Fraud: How to Appeal Amazon's Refund Decision](https://www.appealspro.ai/blog/fba-return-fraud-how-to-appeal-amazon-s-refund-decision): FBA Return Fraud: How to Appeal Amazon's Refund Decision: step-by-step appeal strategy with evidence checklists. AppealsPro.ai helps you respond.
- [Amazon FBA Remeasurement Reimbursement: Fight Back](https://www.appealspro.ai/blog/amazon-fba-remeasurement-reimbursement-fight-back): Getting that money back is possible, but it requires a methodical, documented escalation. AppealsPro.ai decodes your notice and builds your appeal.
- [FBA Fraudulent Returns: Can You Get Reimbursed?](https://www.appealspro.ai/blog/fba-fraudulent-returns-can-you-get-reimbursed): Amazon's reimbursement policy is narrow: it covers warehouse errors, not customer-caused damage. AppealsPro.ai helps Amazon sellers appeal faster.
- [LSR Spike from Weather & Medical Emergency: FBM Appeal Guide](https://www.appealspro.ai/blog/lsr-spike-from-weather-medical-emergency-fbm-appeal-guide): The Buy Box disappears, order volume collapses, and metrics worsen in a vicious cycle. AppealsPro.ai decodes your notice and builds your appeal.
- [Amazon SAFE-T Claim Denied? Here's What FBM Sellers Must Do](https://www.appealspro.ai/blog/amazon-safe-t-claim-denied-here-s-what-fbm-sellers-must-do): Amazon SAFE-T Claim Denied? Here's What FBM Sellers Must Do: step-by-step appeal strategy with evidence checklists. AppealsPro.ai helps you respond.
- [Amazon Restricted Product Deactivation: Fight Back Fast](https://www.appealspro.ai/blog/amazon-restricted-product-deactivation-fight-back-fast): Understanding exactly what Amazon requires, and presenting it correctly, is the fastest path back to selling. AppealsPro.ai helps you respond.
- [Amazon FBA Reimbursement Denied? How to Fight Back](https://www.appealspro.ai/blog/amazon-fba-reimbursement-denied-how-to-fight-back): Amazon FBA reimbursement denials hit private-label sellers hardest when lost inventory is custom-built and high-value. Build your appeal on AppealsPro.ai.
- [GS1 UPC Company Prefix Misuse: Brand Registry Appeal Guide](https://www.appealspro.ai/blog/gs1-upc-company-prefix-misuse-brand-registry-appeal-guide): GS1 UPC Company Prefix Misuse: Brand Registry Appeal Guide: step-by-step appeal strategy with evidence checklists. AppealsPro.ai helps you respond.
- [FBA Inventory Loss: How to Escalate a $40K Claim](https://www.appealspro.ai/blog/fba-inventory-loss-how-to-escalate-a-40k-claim): FBA Inventory Loss: How to Escalate a $40K Claim guide for Amazon sellers with evidence checklists and policy citations. AppealsPro.ai helps you respond.
- [Amazon A-to-Z Claim Denied Despite Buy Shipping? Here's Your Fix: amazon a-to-z claim timeline](https://www.appealspro.ai/blog/amazon-a-to-z-claim-denied-despite-buy-shipping-here-s-your-fix-amazon-a-to-z-claim-timeline): amazon a-to-z claim timeline: what the notice means, the evidence to gather, and how to structure your appeal. AppealsPro.ai helps you respond.
- [Amazon Import Tariffs 2025: Wholesale Seller Survival Guide](https://www.appealspro.ai/blog/amazon-import-tariffs-2025-wholesale-seller-survival-guide): This guide explains what changed, what's at stake for your account, and how to respond. AppealsPro.ai decodes your notice and builds your appeal.
- [Trademark Complaint Appeal: Partial Reinstatement Strategy: how do I appeal amazon ip complaint](https://www.appealspro.ai/blog/trademark-complaint-appeal-partial-reinstatement-strategy-how-do-i-appeal-amazon-ip-complaint): Partial Reinstatement Strategy: how do I appeal amazon ip complaint: evidence-backed appeal strategy for sellers. AppealsPro.ai helps you respond.
- [FBA Premature Removal Orders: How to Fight Back](https://www.appealspro.ai/blog/fba-premature-removal-orders-how-to-fight-back): FBA Premature Removal Orders: How to Fight Back guide for Amazon sellers with evidence checklists and policy citations. AppealsPro.ai helps you respond.
- [A-to-Z Claim Filed Before Delivery: FBM Seller Guide: amazon a-to-z claim timeline](https://www.appealspro.ai/blog/a-to-z-claim-filed-before-delivery-fbm-seller-guide-amazon-a-to-z-claim-timeline): Understanding why this happens and how to build a bulletproof appeal is the fastest path to recovery. AppealsPro.ai helps Amazon sellers appeal faster.
- [Amazon Influencer Video Hijacking Your Listing? Here's What to Do](https://www.appealspro.ai/blog/amazon-influencer-video-hijacking-your-listing-here-s-what-to-do): Acting quickly with the right documentation limits the damage and gives Amazon's review teams a clear path to action. AppealsPro.ai helps you respond.
- [AWD to FBA Inventory Missing? How to Fix It](https://www.appealspro.ai/blog/awd-to-fba-inventory-missing-how-to-fix-it): The steps below explain exactly how to do that before stockouts and revenue loss compound the problem. AppealsPro.ai helps Amazon sellers appeal faster.
- [FBA Reimbursement Denied: Unexpected Units Explained](https://www.appealspro.ai/blog/fba-reimbursement-denied-unexpected-units-explained): FBA Reimbursement Denied: Unexpected Units Explained: Amazon seller appeals with evidence checklists and policy citations. AppealsPro.ai helps you respond.
- [FBA Return Fraud: How Sellers Can Fight Back](https://www.appealspro.ai/blog/fba-return-fraud-how-sellers-can-fight-back): FBA return fraud, where a buyer purchases high-value items and sends back cheap substitutes or heavily used goods, can drain thousands from AppealsPro.ai.
- [Guide: Variation Abuse: Creating duplicate listings or abusing variation structure](https://www.appealspro.ai/guides/guide-variation-abuse-creating-duplicate-listings-or-abusing-variation-structure): Flagged for variation abuse or duplicate listings? Learn how to fix ASINs and appeal. AppealsPro.ai decodes your notice and drafts a targeted plan.
