llms.txt
# UserJot
> UserJot is customer feedback, public roadmap, and changelog software for SaaS teams, with live chat and a shared support inbox (Conversations) in beta. Users submit and vote on feedback, the roadmap updates itself from request status, and shipped work is announced through an AI-assisted changelog that notifies the people who asked for it.
UserJot is built and run by a solo founder and launched in early 2025. It is deliberately narrow: feedback boards, roadmap, and changelog designed as one loop rather than a bundle of loosely connected modules. It is a common alternative to Canny, UserVoice, Productboard, Nolt, Sleekplan, Upvoty, and Frill.
Pricing is flat with unlimited users and unlimited posts on every plan. Free: $0, 2 boards, public roadmap and changelog. Starter: $29/month or $24/month billed yearly, 5 boards, custom domain and branding, guest posting, private boards, one integration. Professional: $59/month or $49/month billed yearly, unlimited boards, unlimited admins, all integrations, advanced search, SSO.
Facts that come up often:
- Public boards live at yourcompany.userjot.com or on a custom domain. A one-line JavaScript widget embeds feedback, roadmap, and changelog inside any web app, and a Swift SDK covers iOS.
- Request statuses are Pending, Reviewing, Planned, In Progress, Completed, and Closed. Planned and In Progress requests appear on the public roadmap automatically; Completed requests move to the Done column.
- Identity options: email and password, guest posting, automatic login from your product (identify the user, optionally with an HMAC signature), and JWT single sign-on.
- Integrations: Slack, Discord, Linear, webhooks, a REST API with an OpenAPI spec, and a remote MCP server at https://api.userjot.com/v1/mcp for AI agents.
- Import from Canny, Nolt, ProductRoad, or CSV. Export all data at any time.
- Conversations is live chat and a shared support inbox built into the same widget and dashboard. It adds a Messages page to the widget, a Conversations section to the dashboard sidebar (Queue, Open, and All views), Juno, an AI operator that answers from the knowledge you give it and hands off to your team when needed, and email forwarding so a support address lands in the same inbox. Juno can file, vote on, or follow feedback requests for the customer after they confirm. Conversations is in beta, free while in beta, requires widget v3, and has no per-seat pricing. Owners and admins work the inbox.
- The full documentation is available as a single markdown file at https://userjot.com/llms-full.txt. Any docs or help center page is also available as markdown by appending .md to its URL, for example https://userjot.com/docs/widget-v3-overview.md.
## Product
- [UserJot](https://userjot.com/): Homepage. Overview of live chat with Juno, the AI support agent, feedback boards, the public roadmap, the changelog, the in-app widget, and the MCP server for AI agents.
- [Pricing](https://userjot.com/pricing): Free, Starter, and Professional plans, all with unlimited users and posts. Plan comparison table, 14-day free trial on paid plans, and pricing questions.
- [Feedback boards and feature requests](https://userjot.com/feature-request-software): Feedback boards where customers post feature requests, discuss them, and vote. Similar requests appear while people type, duplicates merge with their votes, requests also arrive from live chat, Slack, email, and the in-app widget, and every voter is emailed when a request ships. Private boards, moderation, guest posting, and automatic tagging.
- [Product roadmap](https://userjot.com/product-roadmap): Public product roadmap built from each request’s status: requests marked Planned, In Progress, or Completed appear in those columns with their votes. Status changes by dragging cards on a dashboard board or through the API and MCP. The widget has its own Roadmap page where signed-in customers vote and shipped requests they voted for are marked “for you”. When a request moves, its author, voters, commenters, and subscribers get an email, and Slack or Discord can be notified. Custom domain on Starter and up.
- [Product changelog](https://userjot.com/product-changelog): Changelog for product updates. Juno drafts posts from completed requests; posts can be scheduled, carry tags, authors, images, GIFs, and YouTube video, and link the requests they answer. Each post appears on a public updates page with its own URL and inside your app through the widget, which shows the new post on its launcher.
- [In-app feedback widget](https://userjot.com/in-app-feedback-widget): JavaScript widget that puts feedback, voting, the roadmap, and product updates inside your product with one snippet, plus a Messages page for live chat with Juno when Conversations is on. AI titles and files each post and suggests matching requests as customers type. The launcher shows replies and new product updates, and a green dot when the team is online. Works in any framework, including React and Next.js; identify users with traits, companies, or signed tokens, and open any page from your own buttons.
- [Conversations (live chat)](https://userjot.com/live-chat-software): UserJot Conversations: live chat in your product and a shared inbox for chat and forwarded support email. Juno, the AI agent, answers from the websites you crawl and the files you upload, replies in the customer’s language, and hands off to your team with a private note. Feature requests asked in chat become votes on your feedback board once the customer confirms. Operator schedules, presence, reply-time expectations, live translation, and MCP access for your own agents. Free while in beta, with no per-seat pricing.
- [MCP server for AI agents](https://userjot.com/mcp): Remote Model Context Protocol server at https://api.userjot.com/v1/mcp. Lets Claude, ChatGPT, Cursor, Codex, and other MCP clients triage feedback, update the roadmap, and publish changelogs with bearer-token auth.
- [Headless support and feedback](https://userjot.com/headless): Run UserJot from scheduled agents: Claude Code routines, Codex automations, Grok Bot, and cron jobs work the inbox, feedback board, roadmap, and changelog through the REST API and the MCP server. Includes six routine prompts, polling with updated_since and inbox_state, Idempotency-Key on REST replies, notes, requests, and changelog posts, and changelog drafts.
- [Slack integration](https://userjot.com/slack): Turn Slack messages into UserJot requests, route them to boards with AI, and follow status updates in threads.
- [Documentation](https://userjot.com/docs): Developer documentation: widget SDK, automatic login, single sign-on, Swift SDK, MCP setup guides, and API reference.
- [REST API reference](https://userjot.com/docs/api): Endpoints, authentication, request bodies, and response schemas for the UserJot REST API.
- [OpenAPI specification](https://userjot.com/docs/api/openapi.json): Machine-readable OpenAPI document for the UserJot REST API; the same spec the MCP server is generated from.
- [Help center](https://userjot.com/support): Step-by-step guides for setting up boards, branding, custom domains, imports, notifications, team roles, billing, Conversations (live chat, shared inbox, email forwarding), and Juno, the AI operator.
- [Compare UserJot](https://userjot.com/compare): Side-by-side comparisons of UserJot with other feedback, roadmap, and changelog tools.
- [Privacy policy](https://userjot.com/privacy): How UserJot collects, stores, and processes data.
- [Terms of service](https://userjot.com/terms): Terms governing use of UserJot.
## Documentation
- [Widget / Getting Started: Overview](https://userjot.com/docs/widget-overview): Learn the role of the widget and when to use it.
- [Widget / Getting Started: Installation](https://userjot.com/docs/widget-installation): Install the widget and confirm the launcher works end to end.
- [Widget / Integration: Identify users](https://userjot.com/docs/identify-users): Identify signed-in users so UserJot can personalize the experience.
- [Widget / Integration: Deep link to feedback](https://userjot.com/docs/deep-link-feedback): Use the openFeedback query parameter or SDK redirect helper to open the feedback form directly.
- [Widget / Integration: Iframe embed](https://userjot.com/docs/iframe-embed): Use the SDK embed API to render the full public board in an iframe with URL syncing and identification support.
- [Widget / Reference: Widget SDK reference](https://userjot.com/docs/widget-sdk-reference): Use this page as the canonical reference for the UserJot browser SDK.
- [Widget: Configuration](https://userjot.com/docs/widget-configuration): Configure the widget for your product environment and workflow.
- [Widget v3 / Getting Started: Overview](https://userjot.com/docs/widget-v3-overview): What the new widget is, what it includes, and where to start.
- [Widget v3 / Getting Started: Installation](https://userjot.com/docs/widget-v3-installation): Install the new widget and confirm the launcher works.
- [Widget v3 / Identity: Identify users](https://userjot.com/docs/widget-v3-identify): Identify signed-in users so their activity is tied to real accounts.
- [Widget v3 / Identity: Signed identity](https://userjot.com/docs/widget-v3-signed-identity): Sign identity tokens on your server so UserJot can trust who the user is.
- [Widget v3 / Guides: Controlling the widget](https://userjot.com/docs/widget-v3-control): Drive the widget from your own UI with open, events, and state.
- [Widget v3 / Guides: Embedding pages inline](https://userjot.com/docs/widget-v3-embed): Use createEmbed to render UserJot pages inside your own layout.
- [Widget v3 / Reference: SDK reference](https://userjot.com/docs/widget-v3-reference): Complete reference for the window.uj API.
- [Authentication: Automatic login](https://userjot.com/docs/automatic-login): Implement automatic login so public UserJot pages recognize your users.
- [Authentication: Single sign-on](https://userjot.com/docs/single-sign-on): Implement SSO for your public feedback board with a signed JWT.
- [Integrations / Swift: Overview](https://userjot.com/docs/sdk-swift-overview): Start here to understand the Swift SDK surface area.
- [Integrations / Swift: Installation](https://userjot.com/docs/sdk-swift-installation): Install and initialize the Swift SDK in an iOS app.
- [Integrations / Swift: Authentication](https://userjot.com/docs/sdk-swift-authentication): Configure authentication and identity flows in the Swift SDK.
- [Integrations / Swift: Common flows](https://userjot.com/docs/sdk-swift-common-flows): Build the most common native workflows with the Swift SDK.
- [Integrations / MCP: Overview](https://userjot.com/docs/mcp-overview): Start here to understand the UserJot MCP endpoint and when to use it.
- [Integrations / MCP: Common setup](https://userjot.com/docs/mcp-common-setup): Start with the shared endpoint, auth header, and verification steps.
- [Integrations / MCP: Claude Code](https://userjot.com/docs/mcp-claude-code): Add UserJot as a remote HTTP MCP server in Claude Code.
- [Integrations / MCP: Cursor](https://userjot.com/docs/mcp-cursor): Configure UserJot as a remote MCP server in Cursor.
- [Integrations / MCP: Codex](https://userjot.com/docs/mcp-codex): Use the UserJot MCP endpoint in Codex's current MCP setup flow.
- [Integrations / MCP: ChatGPT](https://userjot.com/docs/mcp-chatgpt): Add UserJot as a custom remote MCP app in ChatGPT.
- [Integrations / MCP: Windsurf](https://userjot.com/docs/mcp-windsurf): Configure UserJot as a remote MCP server in Windsurf.
## Help center
- [Workspace Setup: Invite your team](https://userjot.com/support/invite-your-team): Invite teammates so they can review, prioritize, and respond to feedback together.
- [Workspace Setup: Share your board](https://userjot.com/support/share-your-board): Learn how to share a public board and start collecting requests.
- [Workspace Setup: Custom Domain](https://userjot.com/support/custom-domain): Point a branded domain at UserJot and verify that public pages resolve correctly.
- [Workspace Setup: Customize branding](https://userjot.com/support/customize-branding): Match your feedback portal to the rest of your product branding.
- [Workspace Setup: Localization](https://userjot.com/support/fixed-language): Let UserJot auto-detect language or lock public pages to one locale.
- [Workspace Setup: Mask public identities](https://userjot.com/support/mask-public-identities): Keep internal identities private while still collecting public feedback.
- [Workspace Setup: Automatic login](https://userjot.com/support/automatic-login): Set up automatic login so users arrive already identified on public pages.
- [Workspace Setup: Single sign-on](https://userjot.com/support/single-sign-on): Enable SSO for your workspace and verify the login flow works end to end.
- [Import Data: Overview](https://userjot.com/support/import-data): Start here if you are moving feedback from another tool into UserJot.
- [Import Data: Import from Canny](https://userjot.com/support/import-from-canny): Import your existing Canny feedback into UserJot.
- [Import Data: Import from ProductRoad](https://userjot.com/support/import-from-productroad): Import ProductRoad data into UserJot.
- [Import Data: Import from Nolt](https://userjot.com/support/import-from-nolt): Import Nolt feedback into UserJot.
- [Import Data: Import from CSV](https://userjot.com/support/import-from-csv): Bring structured feedback into UserJot from a CSV export.
- [Boards & Feedback: Create a board](https://userjot.com/support/create-a-board): Create a board and organize incoming requests around a clear surface.
- [Boards & Feedback: Triage requests](https://userjot.com/support/manage-requests): Learn the core workflow for reviewing and organizing feedback.
- [Boards & Feedback: Auto-tag feedback](https://userjot.com/support/auto-tag-feedback): Use auto-tagging to keep incoming feedback grouped and searchable.
- [Boards & Feedback: Merge duplicates](https://userjot.com/support/merge-duplicates): Merge duplicate posts so your board stays clean and readable.
- [Boards & Feedback: Guest feedback](https://userjot.com/support/guest-feedback): Reduce friction by allowing public or anonymous submissions.
- [Boards & Feedback: Private boards](https://userjot.com/support/private-boards): Use private boards when each post should stay visible only to its author and your team.
- [Boards & Feedback: Moderate content](https://userjot.com/support/moderate-content): Set up moderation and review requests and comments where they appear.
- [Boards & Feedback: Hide a request from the board](https://userjot.com/support/make-a-request-private): Keep one request on a public board visible only to its author and your team.
- [Boards & Feedback: How Trending works](https://userjot.com/support/how-trending-works): Choose how to browse feedback and understand why request order can change.
- [Roadmap & Changelog: Plan work](https://userjot.com/support/plan-work): Keep your roadmap current by moving requests through the workflow.
- [Roadmap & Changelog: Publish updates](https://userjot.com/support/publish-updates): Publish changelog posts when work is shipped.
- [Roadmap & Changelog: Notify subscribers](https://userjot.com/support/notify-subscribers): Learn how followers stay informed about feedback activity.
- [Conversations: Overview](https://userjot.com/support/conversations-overview): Start here to understand UserJot Conversations, the live chat and shared inbox built into the widget, before turning it on.
- [Conversations: Turn on Conversations](https://userjot.com/support/turn-on-conversations): Enable the Conversations beta and understand what changes for your users.
- [Conversations: The conversations inbox](https://userjot.com/support/conversations-inbox): Understand what lands in each inbox view and how to find any conversation.
- [Conversations: Reply to conversations](https://userjot.com/support/reply-to-conversations): Replies, internal notes, slash commands, snooze, and reminders.
- [Conversations: Email forwarding](https://userjot.com/support/conversations-email-forwarding): Answer support email alongside chat, without changing your DNS.
- [Conversations: Operators and availability](https://userjot.com/support/operators-and-availability): Operator profiles, working hours, and what customers see of your team.
- [Conversations: Away replies](https://userjot.com/support/away-replies): Automatic acknowledgments when the whole team is away.
- [Conversations: Customize chat in the widget](https://userjot.com/support/customize-chat-in-the-widget): Shape what customers see when they start a conversation in the widget.
- [Conversations: Conversation notifications](https://userjot.com/support/conversation-notifications): Set up push and email alerts for new conversations and customer replies.
- [Conversations: Block senders](https://userjot.com/support/block-senders): Block conversation senders and manage the block list.
- [Juno: Meet Juno](https://userjot.com/support/meet-juno): How Juno handles conversations, when it stays quiet, and how handoff works.
- [Juno: Teach Juno your product](https://userjot.com/support/teach-juno): Upload files or crawl your docs so Juno can answer real questions.
- [Juno: Juno and feedback requests](https://userjot.com/support/juno-feedback-requests): How chat conversations feed your feedback boards through Juno.
- [Billing & Account: Manage your plan](https://userjot.com/support/manage-plan): Review your plan, billing details, and current workspace limits.
- [Billing & Account: Member roles](https://userjot.com/support/member-roles): Learn how access and permissions work across the team.
- [Billing & Account: Notification preferences](https://userjot.com/support/notification-preferences): Control in-app, push, and email notifications for your own account.
## Comparisons
- [UserJot vs Canny](https://userjot.com/compare/canny-alternative): Canny bills by tracked user, from $79 to $1,079 a month billed yearly. UserJot is $0, $29, or $59 flat, with unlimited users, live chat, and an AI agent.
- [UserJot vs UserVoice](https://userjot.com/compare/uservoice-alternative): UserVoice sells by quote and has no free plan. UserJot adds live chat and an AI operator to the feedback board, roadmap, and changelog. Free to start.
- [UserJot vs Nolt](https://userjot.com/compare/nolt-alternative): Nolt starts at $29 a month for one board and lists no free plan. UserJot is free with two boards, $29 with five, and adds live chat and Juno, an AI agent.
- [UserJot vs Aha! Ideas](https://userjot.com/compare/aha-ideas-alternative): Aha! Ideas is $39 a seat, three seats minimum, $1,404 a year to start. UserJot is $0, $29, or $59 flat, with unlimited users, live chat, and an AI agent.
- [UserJot vs airfocus](https://userjot.com/compare/airfocus-alternative): airfocus sells by quote, per editor, with no free plan or trial. UserJot is $0, $29, or $59 flat, with unlimited users, live chat, and an AI operator.
- [UserJot vs Beamer](https://userjot.com/compare/beamer-alternative): Beamer bills by monthly visitors, from $49 billed yearly, and sells feedback separately. UserJot is $0, $29, or $59 flat, with changelog, board, and chat.
- [UserJot vs BugHerd](https://userjot.com/compare/bugherd-alternative): BugHerd starts at $50 a month and files feedback into a task board. UserJot is $0, $29, or $59 flat, with a public board, votes, a roadmap, and live chat.
- [UserJot vs Productboard](https://userjot.com/compare/productboard-alternative): Productboard is $19 to $75 a maker a month, plus AI credits that expire. UserJot is $0, $29, or $59 flat, with unlimited users, a public board, and chat.
- [UserJot vs ProductPlan](https://userjot.com/compare/productplan-alternative): ProductPlan sells one plan by annual quote, no free plan, and a view-only public roadmap. UserJot is $0, $29, or $59 flat, with a roa
